Version24.8.38390August, 2024
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A part of Acronis Cyber Protect Cloud 24.08

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-385041] An attempt to list backups in cloud via the command "acrocmd list backups" returns the error "0x400387 Account must not be empty."
  • [ABR-384280] The error "Failed to connect to the backup account server. Contact your service administrator." is displayed when you try to register the protection agent by using credentials at the end of the installation process.
  • [ABR-380522] Backup and recovery operations fail with the error 'Invalid argument' if the file name or path contains special characters.
  • "
Version24.7.38338August, 2024
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A part of Acronis Cyber Protect Cloud 24.07 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-388142] Backups to cloud with enabled encryption fail with one of the following errors: "403 - Forbidden: Policy does not allow current user to do this operation", "The password for the protected backup is incorrect", "Encryption password is missing".
  • [CI-28370] cPanel application aware backups do not start as they should.
  • [CI-28387] cPanel servers backups fail with error "Failed to run a pre-capture script."
Version24.7.38235July, 2024
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A part of Acronis Cyber Protect Cloud 24.07

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-386204] Application-aware backups with SQL finishes with the warning "Failed to collect the metadata of the SQL Server databases selected for backup. The databases will not be backed up."
  • [ABR-386047] The registration of Windows workloads fails with the error "Registration failed: The specified module could not be found."
  • [ABR-384380] Backups of virtual machines fail with the error "Nothing to back up. The operation has been terminated."
  • [ABR-383717] During backup of an individual database, you might encounter warnings for other databases on the server that are offline, even though they are not included in the backup plan.
  • [ABR-378626] Backups of Windows server workloads fail with the error "Failed to connect to the Agent Core service on this machine."
  • [ABR-377905] It is possible to enter an encryption password in the Cyber Protect monitor UI even though it was already configured during the installation of the Protection agent.
Version24.5.38200July, 2024
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A part of Acronis Cyber Protect Cloud 24.05 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-385447] - Recovery from cloud to NTFS disks might fail with the error "Attribute list is corrupted.
  • [APR-386550] - Replication to existing virtual machines might end with the warning: "storage '' is specified in the replication plan."
Version24.5.38101June, 2024
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A part of Acronis Cyber Protect Cloud 24.05 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-383911] Backups of virtual machines to cloud fail with timeout errors.
Version24.5.38025June, 2024
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A part of Acronis Cyber Protect Cloud 24.05 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-378626] Backups fail with the error "Failed to connect to the Agent Core service on this machine. can't open pipe '\\.\pipe\aakore.sock', err code = 231"

  • [ADP-35736] Increased API Gateway load from the device-sense agent at /api/device_sense_service/v1/scan_state

Version24.5.37987May, 2024
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A part of Acronis Cyber Protect Cloud 24.05

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-384340] The installation of Cyber Protection agent fails with the error "Failed to add user .\ to the service user list."
  • [ABR-383472] Only full backups are created instead of incremental ones.
  • [ABR-371515] MS SQL database instance is removed from the protection plan if the SQL server is stopped while stopping the MMS service.
  • [ABR-357358] A false alert "Backup is not responding" is triggered if a retention operation takes more time than the period configured for it. For example, you have configured an hourly retention rule, but the backup takes more than an hour to complete.
  • [ADP-34634] Auto update fails with task manager error 500 - Internal Server Error.
Version 24.4.37985June, 2024
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A part of Acronis Cyber Protect Cloud 24.04 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-378626] Backups fail with the error "Failed to connect to the Agent Core service on this machine. can't open pipe '\\.\pipe\aakore.sock', err code = 231"
Version 24.4.37802May, 2024
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A part of Acronis Cyber Protect Cloud 24.04 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-383823] Backups of local Microsoft 365 workloads fail with the error 'The file is corrupted.'
  • [ABR-384340] The installation of Cyber Protection agent fails with the error "Failed to add user .\ to the service user list."
  • [AMP-25028] The antimalware protection module triggers false positive alerts in EDR.
Version 24.4.37758April, 2024
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A part of Acronis Cyber Protect Cloud 24.04

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-381974] The Connection Verification Tool does not operate as expected.
  • [ABR-381151] The "Acronis Managed Machine Service" service fails to start with the error "Error 1067: The process terminated unexpectedy."
  • [ABR-380649] Recovery tasks fail with the error "There is not enough free space.", without indicating the amount of space that is needed.
  • [ABR-372181] Backups fail with the error "One or more machines are not assigned a license."
  • [ABR-365207] Protection exclusions do not work properly if the folder name is enclosed in quotes.
Version 24.3.37784April, 2024
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A part of Acronis Cyber Protect Cloud 24.03 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Enhancements

  • A new URL filtering driver is added in this version of the Cyber Protection agent.
Version 24.3.37719April, 2024
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A part of Acronis Cyber Protect Cloud 24.03 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-382984] The installation and updates of Cyber Protection agent might fail with the errors "Fatal error during installation" or "Internal error: Failed to load library" respectively.
Version 24.3.37659April, 2024
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A part of Acronis Cyber Protect Cloud 24.03 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-381151] The "Acronis Managed Machine Service" service fails to start with the error "Error 1067: The process terminated unexpectedy."
Version 24.3.37626March, 2024
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A part of Acronis Cyber Protect Cloud 24.03

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-375569] Entire machine recovery not possible if scan service is not available.

  • [ABR-377770] Occasionally, the registration status of the Cyber Protection agent is reported as Success, but the routine is not properly completed and the agent remains unregistered.

  • [ABR-378444] Some backups are duplicated in the cloud storage location.

  • [ABR-378626] An error might occur when opening a backup in the cloud storage vault.

  • [ADP-31360] Patching the Zoom Desktop Client fails at 90% with the error "Can't load config info."

  • [ADP-33595] Full and quick scan tasks might run for too long and fail with the error "Task timeout expired. The agent responsible for processing the task is not accessible or is busy processing other tasks."

Version 24.2.37668April, 2024
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A part of Acronis Cyber Protect Cloud 24.02 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-381151] The "Acronis Managed Machine Service" service fails to start with the error "Error 1067: The process terminated unexpectedy."
Version 24.2.37373February, 2024
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A part of Acronis Cyber Protect Cloud 24.02

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-378626] An error might occur when opening a backup in the cloud storage vault.
  • [ABR-378444] Some backups are duplicated in the cloud storage location.
  • [ABR-377770] Occasionally, the registration status of the Cyber Protection agent is reported as Success, but the routine is not properly completed and the agent remains unregistered.
  • [ADP-33595] Full and quick scan tasks might run for too long and fail with the error "Task timeout expired. The agent responsible for processing the task is not accessible or is busy processing other tasks."
  • [ADP-31360] Patching the Zoom Desktop Client fails at 90% with the error "Can't load config info."
Version 24.1.37265January, 2024
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A part of Acronis Cyber Protect Cloud 24.01 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters that run on agent version 24.1.37195 currently.

The agent will become available in the next couple of days.

Fixed issues

  • [KERNEL-15485] The following error appears when you try to stop the Cyber Protection service:

    "Windows could not stop the Acronis Cyber Protection Service service on Local Computer.

    Error 1053: The service did not respond to the start or control request in a timely fashion."

Version 24.1.37195January, 2024
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A part of Acronis Cyber Protect Cloud 24.01

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-377788] "The Cyber Protection Monitor remains stuck in ""Retrieving information"" status."
  • [ABR-379003] Unable to install the Cyber Protection Agent for Mac by using the web-based installer.
  • [ABR-321212] Backups of entire machine fail with error "ASYNC: Full barrier action job." if some of the protected disks always returns zero NTSignature.
  • [ABR-378555] New users cannot be onboarded in the Files Cloud service and cannot use it.
  • [ABR-373704] Pre-update backups are full but should be incremental.
  • [ABR-377546] The Cyber Protection agent fails when you try to configure a backup plan.
  • [ABR-378022] Replications might fail if the replication location contains an empty backup archive.
  • [ADP-33016] System sleep is causing timeout errors.
Earlierversions2017-2023
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You can find information about earlier agent versions at the following locations.