Version 24.4.37802May, 2024

A part of Acronis Cyber Protect Cloud 24.04 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-383823] Backups of local Microsoft 365 workloads fail with the error 'The file is corrupted.'
  • [ABR-384340] The installation of Cyber Protection agent fails with the error "Failed to add user .\ to the service user list."
  • [AMP-25028] The antimalware protection module triggers false positive alerts in EDR.
Version 24.4.37758April, 2024

A part of Acronis Cyber Protect Cloud 24.04

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-381974] The Connection Verification Tool does not operate as expected.
  • [ABR-381151] The "Acronis Managed Machine Service" service fails to start with the error "Error 1067: The process terminated unexpectedy."
  • [ABR-380649] Recovery tasks fail with the error "There is not enough free space.", without indicating the amount of space that is needed.
  • [ABR-372181] Backups fail with the error "One or more machines are not assigned a license."
  • [ABR-365207] Protection exclusions do not work properly if the folder name is enclosed in quotes.
Version 24.3.37784April, 2024

A part of Acronis Cyber Protect Cloud 24.03 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Enhancements

  • A new URL filtering driver is added in this version of the Cyber Protection agent.
Version 24.3.37719April, 2024

A part of Acronis Cyber Protect Cloud 24.03 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-382984] The installation and updates of Cyber Protection agent might fail with the errors "Fatal error during installation" or "Internal error: Failed to load library" respectively.
Version 24.3.37659April, 2024

A part of Acronis Cyber Protect Cloud 24.03 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-381151] The "Acronis Managed Machine Service" service fails to start with the error "Error 1067: The process terminated unexpectedy."
Version 24.3.37626March, 2024

A part of Acronis Cyber Protect Cloud 24.03

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-375569] Entire machine recovery not possible if scan service is not available.

  • [ABR-377770] Occasionally, the registration status of the Cyber Protection agent is reported as Success, but the routine is not properly completed and the agent remains unregistered.

  • [ABR-378444] Some backups are duplicated in the cloud storage location.

  • [ABR-378626] An error might occur when opening a backup in the cloud storage vault.

  • [ADP-31360] Patching the Zoom Desktop Client fails at 90% with the error "Can't load config info."

  • [ADP-33595] Full and quick scan tasks might run for too long and fail with the error "Task timeout expired. The agent responsible for processing the task is not accessible or is busy processing other tasks."

Version 24.2.37668April, 2024

A part of Acronis Cyber Protect Cloud 24.02 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-381151] The "Acronis Managed Machine Service" service fails to start with the error "Error 1067: The process terminated unexpectedy."
Version 24.2.37373February, 2024

A part of Acronis Cyber Protect Cloud 24.02

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-378626] An error might occur when opening a backup in the cloud storage vault.
  • [ABR-378444] Some backups are duplicated in the cloud storage location.
  • [ABR-377770] Occasionally, the registration status of the Cyber Protection agent is reported as Success, but the routine is not properly completed and the agent remains unregistered.
  • [ADP-33595] Full and quick scan tasks might run for too long and fail with the error "Task timeout expired. The agent responsible for processing the task is not accessible or is busy processing other tasks."
  • [ADP-31360] Patching the Zoom Desktop Client fails at 90% with the error "Can't load config info."
Version 24.1.37265January, 2024

A part of Acronis Cyber Protect Cloud 24.01 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters that run on agent version 24.1.37195 currently.

The agent will become available in the next couple of days.

Fixed issues

  • [KERNEL-15485] The following error appears when you try to stop the Cyber Protection service:

    "Windows could not stop the Acronis Cyber Protection Service service on Local Computer.

    Error 1053: The service did not respond to the start or control request in a timely fashion."

Version 24.1.37195January, 2024

A part of Acronis Cyber Protect Cloud 24.01

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-377788] "The Cyber Protection Monitor remains stuck in ""Retrieving information"" status."
  • [ABR-379003] Unable to install the Cyber Protection Agent for Mac by using the web-based installer.
  • [ABR-321212] Backups of entire machine fail with error "ASYNC: Full barrier action job." if some of the protected disks always returns zero NTSignature.
  • [ABR-378555] New users cannot be onboarded in the Files Cloud service and cannot use it.
  • [ABR-373704] Pre-update backups are full but should be incremental.
  • [ABR-377546] The Cyber Protection agent fails when you try to configure a backup plan.
  • [ABR-378022] Replications might fail if the replication location contains an empty backup archive.
  • [ADP-33016] System sleep is causing timeout errors.
Version 37248January, 2024

A part of Acronis Cyber Protect Cloud 23.12 Hotfix 4

Overview

With this update, the Acronis flagship cloud product offers performance improvements and addresses issues found in previous releases.

Datacenter availability

This version of the AcronisCyber Protection agent is being deployed on all datacenters that run on agent version 37133 currently.

The agent will become available in the next couple of days.

Fixed issues

  • [KERNEL-15485] The following error appears when you try to stop the Cyber Protection service:

    "Windows could not stop the Acronis Cyber Protection Service service on Local Computer.

    Error 1053: The service did not respond to the start or control request in a timely fashion."

Version 37133January, 2024

A part of Acronis Cyber Protect Cloud 23.12 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers performance improvements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on the following datacenters:

EU1, EU2, EU8, US2, US5, EU5, SG1, AU1, BR01, JP1, CA01, and IL01.

The agent will become available in the next couple of days.

Fixed issues

  • [ABR-379003] Unable to install the Cyber Protection Agent for Mac by using the web-based installer.
Version 37114January, 2024

A part of Acronis Cyber Protect Cloud 23.12 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers performance improvements and addresses issues found in previous releases.

Fixed issues

  • [ABR-378555] New users cannot be onboarded in the Files Cloud service and cannot use it.
Version 36970December, 2023

A part of Acronis Cyber Protect Cloud 23.12 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [AMP-22317] SSL connections to PostgreSQL databases fail with timeout errors.
  • [KERNEL-15361] Protected workloads are unable to connect to sites that use WebSocket without SSL.
Version 36943December, 2023

A part of Acronis Cyber Protect Cloud 23.12

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Changes in the Startup Rеcovery Manager

This update introduces changes to the Startup Recovery Manager that interfere with BitLocker if both BitLocker and Startup Recovery Manager are enabled on a protected Windows machine. When restarting the machine after an agent update (both manual or automated), the BitLocker recovery key is required.

To mitigate this issue, suspend or disable BitLocker before updating the agent. After the update, enable BitLocker again. See product documentation.

Fixed issues

  • [ABR-367507] VSS writer failures could cause some backups to fail.
Version 36791November, 2023

A part of Acronis Cyber Protect Cloud 23.11

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-371779] When fast startup is enabled on a Windows workload where the Cyber Protection agent is installed, existing user profiles cannot be loaded, and the default Windows desktop is displayed.
  • [ABR-366544] Incorrect "Number of backups" and "Number of recovery points" in the custom report after running the Refresh vault command.
  • [ABR-375181] Issues with 'fix_wrong_bddci' hack implementation: installation fails if hack 'fix_wrong_bddci' fails.
  • [ABR-375614] After updating the agent on a protected workload, recovery points and encrypted backups are not displayed on the Cloud storage tab unless you refresh the page.
Version36630November, 2023

A part of Acronis Cyber Protect Cloud 23.09 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-374300] Scheduled backups are skipped due to timer inconsistencies.
Version 36539October, 2023

A part of Acronis Cyber Protect Cloud 23.10

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [DEVLOCK-5958] After installing update KB5030219 for Windows 11, the Windows Start button and Search do not work on machines where the DLP service is installed.
  • [ADP-30656] Pending updates for Windows are not displayed in the patch list when the Windows Server Update Services is enabled on the workload.
  • [ABR-352761] Agent for Windows appears to be offline if a proxy is used on the protected workload.
  • [ABR-372324] The recovery speed is approximately 1000 times faster than reported.
Version36514October, 2023

A part of Acronis Cyber Protect Cloud 23.09 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [DEVLOCK-5958] After installing update KB5030219 for Windows 11, the Windows Start button and Search do not work on machines where the DLP service is installed.
Version36432October, 2023

A part of Acronis Cyber Protect Cloud 23.09 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • Workaround for [DEVLOCK-5958] After installing update KB5030219 for Windows 11, the Windows Start button and Search do not work on machines where the DLP service is installed.
Version 36343September, 2023

A part of Acronis Cyber Protect Cloud 23.09

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-368330] The update of Cyber Protection agent fails with the error "Folder C:\ProgramData\Acronis\ is created by non-administrator".
  • [ABR-372622] The update of Acronis Cyber Protection agent fails with the following error:

    "One or several critical issues were found. The installation has been interrupted.

    Nothing to install. You might have specified components that cannot be installed on this system."

  • [ABR-371370] Automatic updates of the Cyber Protection agent fail occasionally due to failing installation of the Digicert Root Certificate.
  • [ABR-369843] Agent installation fails with the following error if the cmd.exe is missing on the workload:

    "Cannot launch child process due to platform API error."

  • [ABR-372531] Agent registration fails with the following error related to digital certificate "code: "UNKNOWN_CA."
  • [ABR-371216] The protection plan execution has an orange status, although all activities in it have finished successfully.
  • [ABR-372299] Backup freezes at "99% complete • Less than a minute left".

  • [ABR-370590] On VMware virtual machines running Windows 2016, the update of Cyber Protection agent fails with the following error:

    "Could not remove the current version, DetectAzureCodeSigning error 0x2fc0403."

Version 36280September, 2023

A part of Acronis Cyber Protect Cloud 23.08 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-372622] The update of Acronis Cyber Protection agent fails with the following error:

    "One or several critical issues were found. The installation has been interrupted.

    Nothing to install. You might have specified components that cannot be installed on this system."

  • [ABR-372504] Backups run more often than configured.
Version 36170August, 2023

A part of Acronis Cyber Protect Cloud 23.08

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-358987] The Activities tab does not indicate that a network-isolation-unit is offline.
  • [ABR-305820] Changes to Microsoft Office files are not saved in backups if Continuous Data Protection is enabled.
  • [ABR-372190] The Managed Machine Service (MMS) is failing after an update of the Cyber Protection agent.
  • [ADP-26996] Acronis Cyber Protect agent stops responding if the network-isolation-unit.exe is not running properly on the machine where the agent is installed.
  • [ABR-371243] Acronis Cyber Protect agent cannot be registered on CentOS machines.
Version 15.0.35970July, 2023

A part of Acronis Cyber Protect Cloud 23.07

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-364447] Agent installation or uninstallation fails with an error related to driver packages: "UninstallDriverPackages failed with error 0x2" or "InstallDriverPackages failed with error 0x2.”

  • [ADP-27738] The OS of some workloads is reported as Windows 10 while they have actually been upgraded to Windows 11.

  • [ADP-29019] The installation of patches for the WhatsApp application seems to be successful while it actually failed.

  • [ADP-28897] The Automatic Windows updates option is disabled by default for all protection plans while it should be disabled only for plans that have the "Update Microsoft products" option enabled.

  • [ABR-367020] Upgrade tool fails to run due to a faulty system 2013 Runtime.

  • [ABR-369943] Upgrade tool fails to run on 64-bit Windows XP due to a faulty system 2013 Runtime.

Version 15.0.35887July, 2023

A part of Acronis Cyber Protect Cloud 23.06 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [KERNEL-14525] Usage of the Copy Operation Detection feature in Windows operating system leads to a system crash.
Version 15.0.35834July, 2023

A part of Acronis Cyber Protect Cloud 23.06 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [AFDC-1920] Cannot select a Sync Folder on a non-English localized Windows PC.
Version 15.0.35791June, 2023

A part of Acronis Cyber Protect Cloud 23.06

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-361306] The installation of agent for Hyper-V fails with the error "Fatal error during installation" in the installer wizard. The MSI log contains the error "CustomAction CAMsiHyperVCheckOS returned actual error code 1603."
  • [ABR-366528] Replications fail with the error "Internal error: An expression test has failed".
  • [ABR-366764] The number of backups displayed on the Backup Storage tab of the Cyber Protection console changes seemingly randomly.
  • [ABR-367389] The Cyber Protection console is showing a VM as offline after it has been removed.
  • [ABR-368022] The Cyber Protect installer shows the warning "Incompatible operating system" when run on macOS 13.4 workloads.
  • [ABR-368315] Backup tasks stop at approximately 7% and fail with the error "The activity has failed due to a crash of Service Process."
  • [ABR-368489] Archives from share are not replicated to a cloud or local folder although the status of the activity is 'Succeeded.'
  • [DEVLOCK-5527] Sensitive messages sent by using the web version of Outlook (outlook.office.com) are not controlled by the default DLP policies.
  • [PLTFRM-51554] The registration of the Protection agent fails with unexpected response 404.
  • [PLTFRM-52494] The cloud console displays numerous alerts for macOS workloads: "Cyber Protect Service is not responding. Please restart the machine or contact your administrator."
Version 15.0.35704June, 2023

A part of Acronis Cyber Protect Cloud 23.05 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-368315] Backup tasks stop at approximately 7% and fail with the error "The activity has failed due to a crash of Service Process."
Version 15.0.35594May, 2023

A part of Acronis Cyber Protect Cloud 23.05

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-361302] Agent installation fails with error "Failed to add user. A null reference pointer was passed to the stub."
  • [ABR-361307] Agent installation fails with error "The directory service was unable to allocate a relative identifier."
  • [ADP-27910] The context menus of the antimalware scan cause Explorer crashes if the Agent Core service is stopped.
  • [ABR-366292] Trash Bin is missing in MacOS Entire Machine backups.
  • [PLTFRM-50872] Errors with status code 401 appear in the aakore.http.log even though the software is working properly.
  • [ADP-27699] Patches of some third-party applications could fail.
  • [ABR-368100] Installer fails on non-English Windows, for example, French.
  • [ABR-366317] Backup fails with the error 'Password is incorrect'.
  • [ABR-368034] Cleanup plan fails for archive with '§' in the encryption password.
Version 15.0.35320April, 2023

A part of Acronis Cyber Protect Cloud 23.04

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-364157] [macOS] The Cyber Protect Monitor crashes when manually started on a Mac with an ARM CPU (M1, M2, etc).
  • [ABR-357106] Registration of an agent on Windows XP fails with the error "x509certificate signed by unknown authority".
  • [ABR-199115] Installation fails with unclear error "An error occurred".
Version 15.0.32278April, 2023

A part of Acronis Cyber Protect Cloud 23.03 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ADP-27940] On managed Linux machines, local users cannot close the dialog for screenshot transmission and reboot/shutdown confirmation.
Version 15.0.32158April, 2023

A part of Acronis Cyber Protect Cloud 23.03 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-365770] Unable to browse encrypted backups or backup operations fail with the error "Credentials cannot be found".
  • [ABR-365598] The migrate_credvault service fails randomly during agent upgrade.
Version 15.0.32047March, 2023

A part of Acronis Cyber Protect Cloud 23.03

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ADP-26233] [TECH] TLSConnection uses synchronous SSL handshake that may hang indefinitely
  • [ADP-25072] Agent update fails with error "Failed to launch installation or update support service. Failed to uninstall existing service. The specified service has been marked for deletion".
Version 15.0.32035March, 2023

A part of Acronis Cyber Protect Cloud 23.02 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-364157] Fix for tray monitor disappearing on ARM Macs.
  • [ABR-362983] Replication fails occasionally with error "The password for the protected backup is incorrect".
  • [KERNEL-13919] Endpoint performance improvement related to Windows Registry events monitoring.
  • [KERNEL-13896] Fix for BSOD error DPC_WATCHDOG_VIOLATION that might occur on rare occasions if URL filtering is enabled.
Version 15.0.31637February, 2023

A part of Acronis Cyber Protect Cloud 23.02

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-362121] Backup fails with the error message "The activity has failed due to a crash of Service Process" due to a missing dynamic disk.
  • [ABR-360704] File recovery to Azure File Share fails with the error "Access is denied."
  • [ABR-335883] File backup of C:\Windows folder fails with the error "The path ... does not exist".
  • [ABR-360922] Continuous Data Protection (CDP) fails with an error "Driver not initialized".
Version 15.0.31596February, 2023

A part of Acronis Cyber Protect Cloud 23.01 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • Fixes in Agent auto update.
Version 15.0.31529January, 2023

A part of Acronis Cyber Protect Cloud 23.01

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-356456] Backup fails with error "x509: certificate signed by unknown authority" after agent update to C22.09 (15.0.30430) due to GoDaddy certificate got removed. 
  • [ADP-26041] Agent update fails with error "Task timeout expired".
  • [ABR-359177] Validation of encrypted local backup fails with error "The password for the protected backup is incorrect".
  • [ADP-25340] Agent auto-update fails with "One or several critical issues are found".
  • [ADP-26045] Agent auto-update fails with error "Agent Unexpected Termination".