Release Notes

A part of Acronis Cyber Protect Cloud 23.09

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-368330] The update of Cyber Protection agent fails with the error "Folder C:\ProgramData\Acronis\ is created by non-administrator".
• [ABR-372622] The update of Acronis Cyber Protection agent fails with the following error:

  "One or several critical issues were found. The installation has been interrupted.

  Nothing to install. You might have specified components that cannot be installed on this system."

• [ABR-371370] Automatic updates of the Cyber Protection agent fail occasionally due to failing installation of the Digicert Root Certificate.
• [ABR-369843] Agent installation fails with the following error if the cmd.exe is missing on the workload:

  "Cannot launch child process due to platform API error."

• [ABR-372531] Agent registration fails with the following error related to digital certificate "code: "UNKNOWN_CA."
• [ABR-371216] The protection plan execution has an orange status, although all activities in it have finished successfully.

• [ABR-372299] Backup freezes at "99% complete • Less than a minute left".

• [ABR-370590] On VMware virtual machines running Windows 2016, the update of Cyber Protection agent fails with the following error:

  "Could not remove the current version, DetectAzureCodeSigning error 0x2fc0403."

A part of Acronis Cyber Protect Cloud 23.08 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-372622] The update of Acronis Cyber Protection agent fails with the following error:

  "One or several critical issues were found. The installation has been interrupted.

  Nothing to install. You might have specified components that cannot be installed on this system."

• [ABR-372504] Backups run more often than configured.

A part of Acronis Cyber Protect Cloud 23.08

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-358987] The Activities tab does not indicate that a network-isolation-unit is offline.
• [ABR-305820] Changes to Microsoft Office files are not saved in backups if Continuous Data Protection is enabled.
• [ABR-372190] The Managed Machine Service (MMS) is failing after an update of the Cyber Protection agent.
• [ADP-26996] Acronis Cyber Protect agent stops responding if the network-isolation-unit.exe is not running properly on the machine where the agent is installed.
• [ABR-371243] Acronis Cyber Protect agent cannot be registered on CentOS machines.

A part of Acronis Cyber Protect Cloud 23.07

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-364447] Agent installation or uninstallation fails with an error related to driver packages: "UninstallDriverPackages failed with error 0x2" or "InstallDriverPackages failed with error 0x2.”

• [ADP-27738] The OS of some workloads is reported as Windows 10 while they have actually been upgraded to Windows 11.

• [ADP-29019] The installation of patches for the WhatsApp application seems to be successful while it actually failed.

• [ADP-28897] The Automatic Windows updates option is disabled by default for all protection plans while it should be disabled only for plans that have the "Update Microsoft products" option enabled.

• [ABR-367020] Upgrade tool fails to run due to a faulty system 2013 Runtime.

• [ABR-369943] Upgrade tool fails to run on 64-bit Windows XP due to a faulty system 2013 Runtime.

A part of Acronis Cyber Protect Cloud 23.06 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [KERNEL-14525] Usage of the Copy Operation Detection feature in Windows operating system leads to a system crash.

A part of Acronis Cyber Protect Cloud 23.06 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [AFDC-1920] Cannot select a Sync Folder on a non-English localized Windows PC.

A part of Acronis Cyber Protect Cloud 23.06

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-361306] The installation of agent for Hyper-V fails with the error "Fatal error during installation" in the installer wizard. The MSI log contains the error "CustomAction CAMsiHyperVCheckOS returned actual error code 1603."
• [ABR-366528] Replications fail with the error "Internal error: An expression test has failed".
• [ABR-366764] The number of backups displayed on the Backup Storage tab of the Cyber Protection console changes seemingly randomly.
• [ABR-367389] The Cyber Protection console is showing a VM as offline after it has been removed.
• [ABR-368022] The Cyber Protect installer shows the warning "Incompatible operating system" when run on macOS 13.4 workloads.
• [ABR-368315] Backup tasks stop at approximately 7% and fail with the error "The activity has failed due to a crash of Service Process."
• [ABR-368489] Archives from share are not replicated to a cloud or local folder although the status of the activity is 'Succeeded.'
• [DEVLOCK-5527] Sensitive messages sent by using the web version of Outlook (outlook.office.com) are not controlled by the default DLP policies.
• [PLTFRM-51554] The registration of the Protection agent fails with unexpected response 404.
• [PLTFRM-52494] The cloud console displays numerous alerts for macOS workloads: "Cyber Protect Service is not responding. Please restart the machine or contact your administrator."

A part of Acronis Cyber Protect Cloud 23.05 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-368315] Backup tasks stop at approximately 7% and fail with the error "The activity has failed due to a crash of Service Process."

A part of Acronis Cyber Protect Cloud 23.05

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-361302] Agent installation fails with error "Failed to add user. A null reference pointer was passed to the stub."
• [ABR-361307] Agent installation fails with error "The directory service was unable to allocate a relative identifier."
• [ADP-27910] The context menus of the antimalware scan cause Explorer crashes if the Agent Core service is stopped.
• [ABR-366292] Trash Bin is missing in MacOS Entire Machine backups.
• [PLTFRM-50872] Errors with status code 401 appear in the aakore.http.log even though the software is working properly.
• [ADP-27699] Patches of some third-party applications could fail.
• [ABR-368100] Installer fails on non-English Windows, for example, French.
• [ABR-366317] Backup fails with the error 'Password is incorrect'.
• [ABR-368034] Cleanup plan fails for archive with '§' in the encryption password.

A part of Acronis Cyber Protect Cloud 23.04

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-364157] [macOS] The Cyber Protect Monitor crashes when manually started on a Mac with an ARM CPU (M1, M2, etc).
• [ABR-357106] Registration of an agent on Windows XP fails with the error "x509certificate signed by unknown authority".
• [ABR-199115] Installation fails with unclear error "An error occurred".

A part of Acronis Cyber Protect Cloud 23.03 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ADP-27940] On managed Linux machines, local users cannot close the dialog for screenshot transmission and reboot/shutdown confirmation.

A part of Acronis Cyber Protect Cloud 23.03 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-365770] Unable to browse encrypted backups or backup operations fail with the error "Credentials cannot be found".
• [ABR-365598] The migrate_credvault service fails randomly during agent upgrade.

A part of Acronis Cyber Protect Cloud 23.03

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ADP-26233] [TECH] TLSConnection uses synchronous SSL handshake that may hang indefinitely
• [ADP-25072] Agent update fails with error "Failed to launch installation or update support service. Failed to uninstall existing service. The specified service has been marked for deletion".

A part of Acronis Cyber Protect Cloud 23.02 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-364157] Fix for tray monitor disappearing on ARM Macs.
• [ABR-362983] Replication fails occasionally with error "The password for the protected backup is incorrect".
• [KERNEL-13919] Endpoint performance improvement related to Windows Registry events monitoring.
• [KERNEL-13896] Fix for BSOD error DPC_WATCHDOG_VIOLATION that might occur on rare occasions if URL filtering is enabled.

A part of Acronis Cyber Protect Cloud 23.02

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-362121] Backup fails with the error message "The activity has failed due to a crash of Service Process" due to a missing dynamic disk.
• [ABR-360704] File recovery to Azure File Share fails with the error "Access is denied."
• [ABR-335883] File backup of C:\Windows folder fails with the error "The path ... does not exist".
• [ABR-360922] Continuous Data Protection (CDP) fails with an error "Driver not initialized".

A part of Acronis Cyber Protect Cloud 23.01 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• Fixes in Agent auto update.

A part of Acronis Cyber Protect Cloud 23.01

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-356456] Backup fails with error "x509: certificate signed by unknown authority" after agent update to C22.09 (15.0.30430) due to GoDaddy certificate got removed. 
• [ADP-26041] Agent update fails with error "Task timeout expired".
• [ABR-359177] Validation of encrypted local backup fails with error "The password for the protected backup is incorrect".
• [ADP-25340] Agent auto-update fails with "One or several critical issues are found".
• [ADP-26045] Agent auto-update fails with error "Agent Unexpected Termination".

A part of Acronis Cyber Protect Cloud 22.12

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-359642] Agent registration page doesn't populate accounts for selection in case if user has Protection service Administrator role.
• [ABR-356140] Unclear agent installation error "Failed to get SID of group 'Cyber Operators'".
• [ABR-357265] Agent autoupdate fails with error "Fatal error during installation. Some actions failed during upgrade tool execution".
• [ADP-25109] Agent autoupdate fails with error "Failed to open Service Control Manager with error: The RPC server is unavailable".
• [ADP-25340][ABR-357192] Agent autoupdate fails with error "One or several critical issues are found".
• [ABR-358323] Unclear error message when agent autoupdate fails "Fatal error during installation. Several Acronis services were enabled".
• [ADP-25035] Agent autoupdate fails with error "exec-timeout-expired".
• [ABR-357201] Agent autoupdate fails with error "Fatal error during installation".
• [PLTFRM-46252] Agent fails to start after installation with error "Failed to start service 'aakore'".
• [AMP-13776] Excessive RAM usage after installing C22.10 agent and enabling Active Protection + Behavior Engine.

A part of Acronis Cyber Protection Agent 22.11 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-358948] Backup to cloud fails with error "Failed to set network isolation status: Error 0x2d20004"

Security

For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2211-1d54-2294.

A part of Acronis Cyber Protect Cloud 22.11

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-357777][ABR-352959] Backup to cloud fails with error "Request to cloud storage ':80/api/1/rpc/' has failed with code '504'".
• [ADP-21846] Agent update fails with error "Internal error of the installation or update support service. Error: UnexpectedInstallerStop".
• [ADP-24538] Agent for Linux fails to update due to error "Less than 5 GB of free space" while there is 6+ GB of free space.
• [ADP-24773] Agent auto-update fails with error "RemInstLaunchServiceError".
• [ABR-357134] Agent auto-update fails with error "One or several critical issues are found".
• [ABR-357209] Agent registration fails with error "Failed to connect to the management server. Check your Internet connection and proxy server availability if applicable".
• [ABR-335674] Agent for Windows fails to include partitions from dynamic disks with logical sector size of 4096 bytes into Entire Machine backup.
• [ABR-356619] Cloud backup is stuck at 45% for more than one day.
• [ABR-356734] Agent auto-update fails with unclear error "Fatal error during installation. Several Acronis services were enabled".
• [ADP-24957] adp-agent.exe crashes after the agent update.
• [ADP-24884] Agent auto-update fails with error "exec-timeout-expired"
• [ADP-24585] Agent auto-update fails with error "Acroinst2UnexpectedError".

A part of Acronis Cyber Protection Agent 22.10 Hotfix

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [AMP-13776] Excessive memory usage on a workload with enabled protection plan after updating Acronis Cyber Protection Agent to version 15.0.30600 or 15.0.30855.
• [ADP-24957] adp-agent.exe crashes after updating Acronis Cyber Protection Agent to version 15.0.30600.

A part of Acronis Cyber Protect Cloud 22.10 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-357777] Backup to cloud fails with error "Request to cloud storage https://eu2-cloud.acronis.com:443/api/1/rpc/ has failed with code '504'. This may happen due to a cloud service overload issue.'"
• [ABR-357134] Agent auto-update fails with error "Installation process failed. One or several critical issues are found".

A part of Acronis Cyber Protect Cloud 22.10

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-352077] "Optimizing recovery point for fast boot" step randomly fails with error "Failed to open 'AURService' service key".
• [ABR-351629] Acronis Cyber Protection Service has stopped and cannot be started.
• [DEVLOCK-4086] Agent installation on Windows Server 2012 Essentials leads to black screen after reboot in certain circumstances.

A part of Acronis Cyber Protect Cloud 22.09

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-354162] Update of the Agent fails with the error "SSL peer certificate or SSH remote key was not OK" if Let's Encrypt is used for URL customization.

A part of Acronis Cyber Protect Cloud 22.08

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ADP-16648] Agent for Windows fails to update in both manual and auto modes.
• [ADP-22743] Agent on macOS fails to update in both manual and auto modes.
• [ADP-22301] Unclear error message "Internal error of the installation or update service. Error: CopyFilesFailed" improved.
• [ADP-22884][PLTFRM-42557] Installation of agent components on multiple workloads fails with error "Certificate from xxx.xxx did not pass the verification".
• [ADP-22297] Unclear error message "The activity failed because the cyber protection agent process terminated unexpectedly" improved.
• [ADP-22295] Installation of agent components fails with error "The process is already running".

A part of Acronis Cyber Protect Cloud 22.07

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-349503] Cyber protect definitions updates are failing.

• [ABR-288931] Backup to cloud fails with error "Access is denied".

• [ABR-351391] Installing agent component activities fails with error "Task timeout expired. The agent that is responsible for processing the task is not accessible".

• [PLTFRM-41344] Device got removed from the Cyber Protection console after agent auto-update.

A part of Acronis Cyber Protect Cloud 22.06 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-349135] Agent update is failing with error "Internal error of the installation or update support service. Error: UnexpectedInstallerStop".

A part of Acronis Cyber Protect Cloud 22.06

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-281851] Backup to cloud fails with error "Access is denied".
• [ABR-341462] Backup plan does not start on schedule.
• [ABR-345450] Restore fails with "The system cannot find the path specified" for objects that have more than 260 symbols in path.
• [ABR-346667] Installation (or update) of an agent to build 15.0.29439 on a read-only domain controller fails with error "Error 0x62757e: Group 'Cyber Operators' is not found. This group cannot be automatically created on a read-only domain controller (RODC). Create this group manually on the primary domain controller" even if the Cyber Operators group was created manually.
• [ABR-342706] Not all protection plans are started on schedule, "Backup did not start" alert is generated.
• [ADP-19037] Installer binary files are stored in in /var/log during agent autoupdate.
• [PLTFRM-37192] Agent autoupdate's maintenance window does not take agent's time zone change into account.
• [ABR-346990] Backup failed with error "Failed to perform the operation with file 'xxxxx.tibx' because it is locked by another operation".
• [PLTFRM-29322] The aakore.exe process loads CPU usage up to 100%.
• [ABR-337699][ABR-345991] Cyber protection service is stopped and cannot be restarted: error "Access is denied" appears.

A part of Acronis Cyber Protect Cloud 22.05

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-347188] Hyper-V VM with agent inside displayed as physical machine.

• [ABR-330569] Installation of Cyber Protection Agent fails on WIndows Server 2008 R2 with generic error 1603.
• [PLTFRM-39355][PLTFRM-37892] Backup sporadically fails with error "Failed to connect to the Agent Core service on this machine".
• [ABR-345223] Reading data from an archive fails with error "The backup does not contain the sector".
• [ABR-261770] No warning/alert shown when a user tries to browse a SMB location with valid credentials if there is no full disk access: "400 BAD REQUEST. Access to the file is denied".
• [ABR-342637] Deleting backups from NAS does not prompt for credentials if the NAS user is deleted.
• [ABR-341124] Backup doesn't start under bootable media, error "0x900011: A task with ID 'EE26D33F-3014-41AC-845F-52E775A816B5' does not exist".
• [KERNEL-12527] Machine crashed with BSOD.
• [ABR-342290] Cyber Protect agent's installer says "Backup console" instead of "Cyber Protection console" under registration options.
• [ABR-343951] Registration of Acronis Cyber Files Cloud agent in standalone mode fails.

A part of Acronis Cyber Protect Cloud 22.04

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-331703] Protection plan fails with error "Failed to verify the TLS/SSL certificate while connecting to the cloud" after updating agent to v15.0.27751.
• [ABR-333077] Cyber Protect Service service stopped on a workload after updating agent to v15.0.28323.
• [PLTFRM-38044] Agent registration fails with error "Cannot register Client access denied".
• [PLTFRM-37223] Acronis agent core service cannot start when there are hundreds of active user sessions.
• [PLTFRM-38116] MMS service fails to start.
• [PLTFRM-37067] Protection plan fails with error "Request canceled while waiting for connection".
  
• [ABR-342258] Machine goes to BSOD when the unattended agent installation fails on v15.0.28610 and v15.0.28936.

A part of Acronis Cyber Protect Cloud 22.03 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [PLTFRM-38044] Domain user group membership check works incorrectly

A part of Acronis Cyber Protect Cloud 22.03

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [PLTFRM-37185] The Files agent cannot be registered in a tenant with branded address
• [ABR-278033] Files recovery succeeded with a warning when recovering files from backup on network folder
• [ABR-325235] Uninstaller.exe create record in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations
• [ABR-338951] Uninstallation of Linux agent fails with "error: package file_protector-1.1-1487 is not installed".
• [ABR-331960] No Dansk/Danish keyboard layout in Bootable Media.
• [ADP-19405] Data protection map may become red several agents cannot connect to the console
• [ADP-19431] Scan task may fail when there is not enough time to finish it
• [ADP-18940] Putty 0.67 does not support silent uninstall
• [ABR-337015] Improve behavior when recovering deduplicated files: suggest troubleshooting steps

A part of Acronis Cyber Protect Cloud 22.02

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-334750] Backup fails due to a crash of Managed Machine Service (MMS) service.
• [ABR-336177] Agent installation on read-only domain controller fails if "Cyber Operators" group does not exist.
• [ABR-336386] Error "Active Protection Service is not responding. Please restart the machine or contact your administrator" is shown after agent update.
• [ABR-336196] Incorrect Tray Monitor tooltip is shown after backup was completed.
• [ARC-429] Manual refresh of a backup fails with error "A backup agent error: 'failed to get storage archives: [Archive Server]: retry after 30 seconds'".
• [ABR-334107][ABR-334429] File recovery from disk backup fails with error "Operating system error: Is a directory".

A part of Acronis Cyber Protect Cloud 22.01 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ADP-18950] Agent autoupdate fails with error "The specified service already exists".
• [ABR-337147] Backup process stalls after a while.

A part of Acronis Cyber Protect Cloud 22.01

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-330202] Unattended installation fails when started under user in Administrators group.
• [ABR-334726] Unnecessary line displayed at the top of options list in tray monitor, account name is not shown

A part of Acronis Cyber Protect Cloud 21.12

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-330896] Protection plan creation fails with "Failed to connect to the socket." error in rare cases.
• [ABR-329594] Agent for Linux: installation fails on systems with kernel with empty SUBLEVEL.
• [ARC-404] File-level backup fails if one file from the backup source cannot be processed (read-only) in rare cases.

A part of Acronis Cyber Cloud 21.11

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-327836] "Cannot calculate the file system limits" error appears when configuring Recovery of disks/volumes and trying to map a volume from the backup to a dynamic volume on the target system if these volumes sizes mismatch.
• [ABR-326646] The XML log from "--log" parameter used with "acrocmd" command does not contain an error message even if "acrocmd" command fails.
• [ABR-325015] Protection plans applied to multiple machines may be not start simultaneously by schedule in certain upgrade scenarios.
• [ABR-330337] Recovery cancellation activity takes too long to complete
• [ADP-12102] Incorrect warning message when trying to update Google Chrome: "Update Google Chrome 87.0.4280.88 en x32 is inapplicable" while the OS is 64-bit.
• [PLTFRM-31929] Incorrect mapping of Agent core messages.

A part of Acronis Cyber Cloud 21.10 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-328712] Boot media does not work properly on MacBook with M1 CPU and macOS 12 Monterey (Beta 8).

A part of Acronis Cyber Cloud 21.10

Fixed issues

• [ABR-296612] Agent re-registration fails with error: "failed to validate possible tenant change: no access to tenant".
• [ABR-317922] In rare cases Cyber Protection Agent сrashes during the installation.
• [ABR-306919] mms.exe is crashing with 0xc0000409 on MSVCR120.dll.
• [ABR-317876] "Max Disk Usage Space" value changes to 100% after backup.
• [ABR-327103] MsiDeleteASZ cause some issues.
• [ABR-323669] Drivers installed within not valid features.
• [ABR-325534] Unable to browse recovery points.
• [ABR-325637] Acronis Startup Recovery Manager becomes deactivated after agent update.
• [ADP-17356] Remote installation failed.
• [ABR-326002] Created .mst file contains unnecessary information.

A part of Acronis Cyber Cloud 21.09 Hotfix 1

Fixed issues

• [ABR-323249] After upgrade from Cyber Protection Agent 15.0.27305 to 15.0.27493 cyber-protect-service goes to "Disabled" state.

A part of Acronis Cyber Cloud 21.09

Fixed issues

• [ABR-320889] Non-actionable warning is shown during backup "Failed to read the snapshot of the machine because the snapshot no longer exists".
• [ABR-320583] Agent update fails if Self-protection with Password protection enabled.
• [ABR-306830] Replication to cloud fails with error "The system cannot find the file specified" after updating agent to version 15.0.26077.
• [ADP-16526] Installation process endlessly repeats after all components successfully installed.

A part of Acronis Cyber Cloud 21.08

Fixed issues

• [ABR-317545] Unclear "Agent is not accessible" error appears when Cyber Protection agent is offline.
• [ADP-16216] Auto-update of agent is not happening on schedule due to download failure.
• [ABR-313321] Cyber Protection agent's "Activity" folder may use up to 8+ GB of space on file system.

A part of Acronis Cyber Cloud 21.07

Fixed issues

• [ABR-314170] False-positive alerts about missed backup was received after backup completed successfully.
• [PLTFRM-24059] Unspecific error INTERNAL_ERROR was reported.
• [ABR-309865] Unclear error message ERR_TOO_MANY_REDIRECTS when trying to open Web Restore as partner administrator.
• [PLTFRM-29078] Cloud backup failed with error message "The credentials for the cloud storage are incorrect or you do not have an active cloud storage subscription".
• [PLTFRM-29538][PLTFRM-29630] Agent registration failed with error.
• [ABR-316761] Backup size calculated incorrectly.
• [ADP-15844] Agent installation failed with error "Internal error of the activity service on endpoint xxx.xxx.xxx".
• [ADP-15785] Failed to cancel stuck activity for a device that was returned from "offline" status.
• [ABR-309981] Agent gone offline after update from version 15.0.26473 to version 15.0.26579.
• [ABR-309134] Cyber Protect Monitor's "About" section shows only one out of many installed agents.

A part of Acronis Cyber Cloud 21.06

Fixed issues

• [ABR-316740] Update of agent from version 15.0.24647 to 15.0.26986 failed on Microsoft Windows Server 2003 for Small Business Server.
• [ABR-313099] High CPU usage after agent update to version 15.0.26473.
• [ABR-293261] Recovery with reboot fails if DNS server is not set in Windows (or set to localhost).
• [ABR-315156] Protection plan fails to run with error "reconnection for not connected client is impossible".
• [ABR-316721] Backup failed with error "The activity has failed due to a crash of Service Process".
• [ABR-314289] Restore file to original location failed with error "There is an attempt to set an unavailable location while configuring the recovery of files".

A part of Acronis Cyber Cloud 21.05

Fixed issues

• [ABR-313452] High CPU usage on a device with Cyber Protection Agent version 15.0.26473 until system reboot after initial installation.

A part of Acronis Cyber Cloud 21.04

Fixed issues

• [ABR-281265] Recovery of a folder fails within 5 seconds with error "URI is invalid" due to colon in volume name.
• [ABR-308716] Backup got stuck at 3% until timeout after ~2 hours due to DNS resolution errors.
• [ABR-308207] Backup of files with special symbols on Linux failed with error "Operating system error: Invalid argument".
• [ABR-311393] File recovery to original destination on NAS failed with "Access Denied" error.
• [ABR-306756] Extra folders, added to existing protection plan, were not backed up.
• [ABR-305144] It is impossible to edit or delete replication plans.

Fixed issues

• [ABR-311626] Kernel panic on macOS after updating an agent from version 21.02 to 21.03 if system extensions are not updated by a user.

Fixed issues

• [ABR-242837] It is impossible to delete slices of a backup in case if cloud storage quota is exceeded.
• [ABR-307170] Backup replication fails with error "SocketError: An existing connection was forcibly closed by the remote host.".
• [ABR-292840] Pausing backup to cloud via Backup Monitor on macOS results in its cancellation.
• [ABR-288370] Wrong network location size is reported when quota limit is set for that location.
• [ABR-271320] Backup failed due to a crash of the Managed Machine Service (MMS).
• [ABR-304629] Server quota was assigned instead of virtual machine quota to KVM virtual machine on Proxmox environment.
• [ABR-301598] Correct encryption password was not accepted.
• [ABR-307572] Automated agent deployment through Active Directory fails if MitM proxy is used.
• [ABR-304365] It is not possible to download agent for VMware or agent for Hyper-V if a customer tenant does not have "Virtual machines" offering item enabled.
• [ARC-324][ARC-334] Backup failed with error "The activity has failed due to a crash of Service Process.".
• [AMP-4556][AMP-4509] Acronis Cyber Protection agent v.15.0.25851 causes negative performance impact on Windows Server 2012 R2 and Windows Server 2008 R2.

A part of Acronis Cyber Cloud 21.02 Hotfix 1

Fixed issues

• [ABR-308826] The agent went offline after the update of Acronis Cyber Cloud to version 21.02.
• [KERNEL-10600] After updating the agent to build v15.0.26321, cmd.exe and PowerShell applications are crashing.

A part of Acronis Cyber Cloud 21.02

Fixed issues

• [ABR-303497] Backup of a restored Hyper-V virtual machine may fail with the error "Process 'service_process.exe' has failed" in some cases.
• [ABR-278789] The "Unmount" option appears in right-click context menu in Windows Explorer for non-mounted volumes (for example C: drive) after agent installation.
• [ADP-12422] "Failed to install kernel module file_protector" error during installation of Agent for Linux on Oracle Linux 7.9 x64 and CentOS 8.3 x64.
• [ADP-12017] Disk health monitoring: "An image backup of this disk is not recommended at this point as the added stress can cause the disk to fail." alert appears when there is APFS volume present on a Windows machine.

A part of Acronis Cyber Cloud 21.01 Hotfix 1

Fixed issues

• [ABR-306258][ABR-306318] Backup fails when 50% of quota is achieved after agent update to 15.0.26226.

A part of Acronis Cyber Cloud 21.01

Fixed issues

• [ABR-302032] The last backup date is in the past.
• [ABR-242837] Deletion of backup slices is not possible in case cloud storage quota is exceeded.
• [ABR-281265] Recovery fails with "URI is invalid" due to colon in volume name.
• [KERNEL-10455] BSOD (Blue Screen of Death) is shown after installing 9.0 Agent to Windows Server 2016 in certain circumstances.
• [ABR-301703] Tray Monitor notification "Real time antivirus protection: OFF" is shown for a customer with edition without that functionality.
• [ARC-288] After update from Agent version 15.0.23147 to version 15.0.24600 the file-level backup takes 2x-3x time to complete.
• [ABR-294310] Protection plan with "Cleanup before backup" option enabled fails if credentials lost on Agent.

A part of Acronis Cyber Cloud 20.12

Fixed issues

• [ABR-298577] Couldn't register an agent 15.0.24647 after installation due to Acronis Managed Machine Service (MMS) crash.
• [ABR-266842] After update to build 12.5.21780 two instances of agents appears on Settings - Agents tab.
• [ABR-297965] Backup failed with error "Failed to connect to 127.0.0.1 port 9999: Connection refused".
• [ABR-216400] Couldn't register an agent due to Acronis Managed Machine Service (MMS) couldn't start with error "Failed to initialize network module" if port 9850 is used by some other application
• [ABR-289472] Backup finished with warning "Operation was terminated unexpectedly due to a restart of the managed machine service".

A part of Acronis Cyber Cloud 20.11

Fixed issues

• [ABR-274105] Unnecessary interactions with Windows certificate store.
• [ABR-274169] File-level backup succeeded without warnings if one or more protected managed entities (files or folders) were not found.
• [ABR-277701] Agents get unregistered by "register_agent" tool if there were wrong credentials provided during "register" operation.
• [ABR-291824] ngelam.sys is marked for deletion during agent installation rollback, which leads to operating system boot issues.
• [ABR-292852] Plesk protection plan fails with "The execution of update-capture-data-config.php has failed" error when Plesk does not have access to /var/lib/Acronis folder.
• [ABR-294199] The /etc/Acronis/Scripts/add_user_to_acronis_group.sh script is not launched during Acronis Cyber Protection Agent installation.
• [ARC-13] Error message "Internal error: An expression test has failed." appears when deleting mobile backups.
• [ARC-258] File-level backup to cloud failed with error message "Fatal protocol error".
• [KERNEL-8514] System deadlock caused by "file_protector.sys" driver in some cases.
• [PLTFRM-23741] Backup to cloud fails with "Client.Timeout exceeded while awaiting headers" error message in rare cases.
• [PLTFRM-24485][ABR-290061] Cannot register an agent for Windows 12.5.22750 located behind proxy with "HTTP error 503 Service unavailable" error.

A part of Acronis Cyber Cloud 20.10

Fixed issues

• [PLTFRM-23580] Backup failed with error message {"domain":"AGENT_CORE","code":"INTERNAL_ERROR","debug"}.
• [ABR-282128] Enabling CDP on existing plan re-creates new archive with new full backup.
• [ABR-284386] Can't select target location due to deduplication error despite deduplication was disabled.
• [ABR-289762] Ports 6888 and 18018 got opened after update of Linux agent from build 15300 to 23140.
• [ABR-285268] Not clear error message "Windows error: (0x80070005) Access is denied" if Management Machine Service (MMS) user doesn't have required rights.

A part of Acronis Cyber Cloud 20.09

What's new

Protection of Citrix Workspace App from direct attacks

The Citrix Workspace App could be attacked by malware that can destroy files, the registry, and inject code into the application to perform malicious actions.For example, malware from the client machine may use Workspace App to distribute itself through the company network and encrypt the data on other machines. Instead of typical antivirus solutions, Acronis provides a dedicated and unique self-defense based protection for the Workspace App and which uses kernel-level drivers to protect the Workspace App files and registry from modification and the process from code injection.

Quick and Full scans for antimalware protection in the same protection plan

Both full and quick antimalware scans can be scheduled in the same protection plan in order to reduce the load on the machine.

Fixed issues

• [ABR-267142] "Failed to get property 'VersionString' of the installed product" error appears during agent installation in some cases.
• [ADP-8042] Link to open Acronis Cyber Protect from the Windows Defender Security Center is incorrect.
• [ABR-283226] Amazon AWS EC2 VM not reachable via RDP after cross-platform recovery (VMware VM backup restored to AWS EC2 VM).
• [ABR-278239] #CyberFit Score scanning causes too many events in Windows Event Log by using Win32_Product class.
• [ADP-7168] antimalware protection remains active on the machine after disabling this option in the applied Protection plan.
• [ADP-9837] Agent produces "Windows Defender module execution failed" alerts Windows Server 2008 in case Windows Defender has been disabled on the machine.

A part of Acronis Cyber Cloud 20.08

What's new

Exploit prevention in antivirus and antimalware protection

Cyber Protect both stops attacks and prevents them by a new exploit prevention functionality.

Features

• Memory protection
• Return-oriented programming protection
• Code injection protection
• Privilege escalation protection

Enablement

• Enabled by default for new protection plans
• Disabled by default for existing protection plans

Please note: the functionality is available for Windows OS only. Shall be used together with Behavioral Engine.

Remote Assistance for Windows

Now it is possible to connect a remote customer’s computer in the customer's desktop session and see exactly what the customer sees.

This will let service providers fix issues on customer's computers without logging out the customer.

Support for clipboard transfer via HTML5 Remote Desktop client

Now copying/ pasting of text from remote to local machine and from local to remote machine is supported.

Please note: the following browsers are not supported yet: Internet Explorer, Safari, Safari for iOS.

Better Security Products compatibility

Now Acronis Cyber Protect is registered in Windows Security Center only when a protection plan with Antivirus and antimalware protection is applied.

This allows to avoid security products compatibility issues.

Fixed issues

• [ABR-267142] Acronis Cyber Protection Agent installation failed with error "Failed to get property 'VersionString' of the installed product".
• [ABR-228787] Opening of a password-protected archive created by Acronis VMprotect 9 failed with error on agent 12.5.13400.
• [ABR-276642] Physical Data Shipping protection plan failed while creating full backup with an error message "Physical Data Shipping is in progress".
• [ABR-275603] Acronis Cyber Protection Agent was not able to read volumes, but files due to specific BIOS configuration.
• [ABR-261974] Conflicting protection policies AntiMalware and WindowsDefender were applied simultaneously with no errors.
• [ABR-275824] Acronis Cyber Protection Agent conflicted with Microsoft SCCM.
• [ABR-276725] Slow Windows logon procedure and RDP process on RDS server where both Acronis Cyber Protection Agent and Trend Micro software installed.
• [ABR-275381] An unclear error message "Request failed with status code 422" is shown when protection plan failed to be applied due to user being disabled.

A part of Acronis Cyber Cloud 20.07

What's new

One-click updates for appliances

Appliances update can be initiated in one-click from the Cyber Protection console instead of re-deploying the appliances from scratch.

All agents in the form of virtual appliance, including Agent for VMware (Virtual Appliance) and Agent for Virtuozzo Infrastructure Platform are supported in the new workflow.

One-click update is available starting from the Acronis Cyber Cloud 20.07 version.

Update to Acronis Cyber Cloud 20.07 will still require re-deploy.

Improved autodiscovery of machines

The special notification is shown if the autodiscovery operation is not available.

Depending on the agent version (latest/outdated), status (online/offline), type (Windows/macOS), the corresponding notification is shown to a user.

Tree view panel with machines grouped by the discovery methods is shown and expanded by default in the "Unmanaged machines" list.

Redesigned <BRAND> Cyber Protection Monitor

The "About" and agent version windows became more polished and useful.

Fixed issues

• [ABR-261847] There is no warning message if there is a problem with one of the partitions and it cannot be longer backed up.
• [ABR-263366] A forensic backup failed after reboot to bootable media with the error message "The process C:\Program Files\BackupClient\BackupAndRecovery\mms.exe has initiated the restart of computer".
• [ABR-265423] The backup is not started after the machine woke up even if the option "Wake machine from sleep for backup" is enabled.
• [ABR-265621] <BRAND> Cyber Protection Agent 12.5.12960 installation failed if Windows Installer's DB is corrupted on the machine.
• [ABR-266787] <BRAND> Cyber Protection Agent uninstallation takes a lot of time and Cyber Protection Service is not removed after the machine restart.
• [ABR-267948] Two different fonts are used in the <BRAND> Cyber Protection Monitor's Encryption section.
• [ABR-269131] The warning message about losing an encryption password is not highlighted enough in the <BRAND> Cyber Protection Monitor's Encryption section.
• [ABR-269533] A large backup to cloud failed because the certificate gets expired when the backup was running.
• [ABR-275630] A notification that Antivirus is disabled is shown in <BRAND> Cyber Protection Monitor, even if the agent is registered in a customer tenant where there is no Antivirus & Antimalware protection enabled.
• [ADP-8512] Low performance and sporadic appearance of various errors in the Cyber Protection console and Management Portal.
• [ADP-8769] Antivirus & Antimalware protection schedule task is still trying to start even after it got disabled in the protection plan.
• [PLTFRM-21535] Backup failed with the "couldn't get upstream token" error message.
• [PLTFRM-21804] Plesk: the recovery of entire machine registered failed in case if the machine name was changed.
• [PLTFRM-21805] Backup of Windows XP (or Windows Server 2003) failed with the error "can't open pipe '\\.\pipe\aakore.sock', err code = 2".

A part of <BRAND> Cyber Cloud 9.0 Update 2

What's new

Branding mode selection for the <BRAND> Cyber Protection agent

It is now possible to select in the Branding options whether your customers will be using the <BRAND>-branded or white-labeled Cyber Protection agent.

Available in all Cyber Backup and Cyber Protect editions.

For more details, refer to “Configuring branding” in the <BRAND> Cyber Cloud Partner Guide.

Zoom, WebEx, and Microsoft Teams protection enhancements

A more informative protection status of Zoom, WebEx, and Microsoft Teams is now available in <BRAND> Cyber Protection Monitor.

Available in all Cyber Protect editions.

Requires the most recent version of agent to be installed. The Antivirus & Antimalware protection module in a protection plan should be enabled.

Fixed issues

Cyber Protection

• [ADP-8309] The alert "Cyber Protection (or Active Protection) service is not responding" is generated for the agent for Linux.
• [ADP-8245] The Update Cyber Protection definitions activity failed while the machine was not connected to the Internet.
• [ADP-8169] Patch management failed with the message "MediaTypeFromString: unknown `InstallationMediaType`: exe_msp" when installing an update for a certain version of Adobe Reader.
• [ADP-8101] False cancelation of alert that the Cyber Protection (or Active Protection) service is not responding after the reboot.
• [ADP-8047] The vulnerability assessment failed with the error "database disk image is malformed".
• [ADP-7885] The "Patch management" task starts two activities if a user posted these tasks simultaneously by accident.
• [ADP-7875] The vulnerability assessment failed after 1 hour of execution with the 'Task timeout expired' error if patch management, vulnerability assessment, and the Fix now mode were initiated simultaneously.
• [ADP-7811] The vulnerability assessment failed due to a conflict with Windows Update Agent.
• [ADP-7742][KERNEL-9308] Google Drive File Stream is blocked.
• [ABR-266621] The Cyber Protection service does not auto-restart after crash.
• [ABR-266544] The Updating Cyber Protection definitions activity failed.

Installation

• [ABR-266779] Uninstallation lasts for too long time. The Cyber Protection service is not uninstalled after the reboot.
• [ABLOC-12539] An incorrect translation for the registration code expiration time in the Linux installer.
• [ABR-268767] The installer removes <BRAND> True Image RPM without a user confirmation.
• [ABR-265753] The agent is not registered if Managed Machine Service starts for too long time.
• [ABR-270056] Failed to register the agent with the error "Cannot launch child process due to platform API error".
• [PLTFRM-21577] "Duplicate entry" errors when registering the agent.

Backup and recovery

• [ABR-269500] The backup completed with the Windows warning error: (0x8007018B).
• [ABR-268591] The CDP slice is not created if encryption is enabled in the Cyber Protection Monitor.
• [ABR-268196] Big temp files in the "Program Data" <BRAND> folder during backup.
• [ABR-268077] The protection plan fails with the error message "Client.Timeout exceeded while awaiting headers".

macOS

• [ABR-270555] macOS kernel panic occurred on the agent live update from the build 12.5.22410 to 12.5.22530.
• [ABR-268818] The window for registration does not appear after the agent was installed.
• [ABR-268576] The agent registration does not start on macOS Catalina 10.15.5 beta2.

A part of Acronis Cyber Cloud 9.0 Update 1 Hotfix 1

What's new

The <BRAND> Cyber Protection Monitor was extended to display the real-time antivirus protection status.

Fixed issues

Various performance and stability improvements and fixes.

A part of Acronis Cyber Cloud 9.0 Update 1

Fixed issues

• [ABR-268084] The "Open management console" button is inactive in Acronis Cyber Protection Monitor for the agent 12.5.22210 for macOS.
• [ABR-267974] The buttons on the agent registration error message window are cropped if the message text is too long.
• [ABR-267178] An unclear error message when a backup failed due to an unplanned system restart.
• [ABR-267109] The web installer downloads files slowly in certain circumstances.
• [ABR-266784] The wrong message and link to the knowledge base are displayed when trying to install the Acronis Cyber Protection agent on a machine where Acronis True Image is installed.
• [ABR-266573] The agent registration failed because the previous registration traces were not removed completely.
• [ABR-266562] The "Back" button is disabled in the Acronis Cyber Protection agent web installer if Acronis True Image is installed on the same machine.
• [ABR-262486] The incorrect name of the Acronis Cyber Protection web installer is shown in the User Account Control (UAC) dialog during the installation.

A part of Acronis Cyber Cloud 9.0

What's new

The Cyber Protection Agent for Windows now offers comprehensive self-defense for Zoom, Webex, and Microsoft Teams.

Automatic installation of Zoom, Webex, Microsoft Teams client updates

Protection of Zoom, Webex, Microsoft Teams processes from code injections

Prevention of suspicious operations by Zoom, Webex, Microsoft Teams processes

Protection of the "hosts" file from adding the domains related to Zoom, Webex, Microsoft Teams

To enable the self-defense functionality, update the agent and ensure that the "Active Protection" feature is enabled in your protection plan.

Fixed issues

Various performance and stability improvements and fixes.

A part of Acronis Cyber Cloud 9.0

What's new

The Cyber Protection Agent for Windows now supports live update without necessity to preliminarily install Microsoft Visual C++ runtime manually and reboot.

Fixed issues

Common

• [ABR-139316] Validation of a backup that was created in the v11 format and includes Microsoft Windows Storage Space partition fails with the error "No current partition".
• [AAP-3602] The installer repair fails if Active Protection is enabled and the agent was updated via live update.

Backup and Recovery

• [ABR-239739] In some cases, the "Entire machine" backup may not include all Linux volumes/partitions
• [ABR-235902] Recovery of files or folders via acrocmd from a backup in the v11 format fails when using "--file=c:\[folder]\" or "--file=c:\[folder]" syntax, when the [folder] path doesn't exist.
• [ABR-243823] Machine goes into sleep/hibernate mode during backup, even if the "Prevent the sleep or hibernate mode during backup" option is enabled.
• [ABR-239576] Recovery of files or folders does not skip existing files when the "Overwrite existing file if it is older" option is enabled.
• [ABR-260477] After changing the backup format from v11 to v12 in the protection plan settings, backup replication to a cloud storage fails with the error "The archive is invalid or its type is unsupported."
• [ABR-253768] Editing of an old Exchange DB backup plan may fail with the error "The backup file name does not contain required variables: 'database name'".
• [ABR-254782] Users cannot change their credentials for the network shares selected as source for files or folders backup.
• [ABR-216182] Recovery of disks/volumes fails when the target location for recovery is a removable drive – for example, an external USB drive.
• [ABR-234882] The backup of a single SQL database takes too long if the SQL instance contains many databases (100+).
• [ABR-249704] When changing Daylight Saving Time (DST), scheduled backups may fail with the error "Backup with creation date in future was detected".
• [ABR-238339] EFI boot entries are restored in non-original order if the restored backup contains non-standard EFI boot entries – for example, "Dell OEM partition".
• [ABR-239941] A target folder is not created automatically during backup to the location of the "Defined by script" type on a network share.
• [ABR-251790] Backup of an SQL instance fails if it contains a database that is located on unavailable storage (disconnected drive).
• [ABR-216936] Backup to specific NAS device models using the backup format v12 may fail with the warning "Access is denied". This is caused by bad handling of file locks on specific NAS devices.
• [ABR-218410] Files/folders backup from a network share selected as source tries to access this network share without credentials if the "File-level backup snapshot" option is enabled. In some cases, this may result in failures and show the error "Access is denied".

MacOS

• [ABR-220325] Backup does not run on schedule if the scheduling option "Do not start when connected to the following Wi-Fi networks" is enabled, regardless of whether this condition is met or not.

Virtualization

• [ABR-260431] Backup of Hyper-V virtual machine may fail with the error "Cannot access a released resource." if the backup option "Multi-volume snapshot" is disabled. Disabling this option is not supported for backups of Hyper-V virtual machines.
• [ABR-260173] No warning or alert is generated if a Hyper-V virtual machine backup automatically fails over to a crash-consistent checkpoint due to VSS failure inside the guest OS of the virtual machine – for example when an application-consistent VSS snapshot is not possible.
• [ABR-258334] Recovery of a Hyper-V virtual machine to SMB3 share on Hyper-V Cluster fails if the path is resolved in the 'smb://server/share' format instead of '\\server\share'.
• [ABR-248218] VirtIO drivers are disabled after recovery (restore with reboot) of a KVM-based Windows virtual machine to another virtual machine. Recovery via bootable media is not affected by this issue.
• [ABR-231376] In some cases, recovery to a new virtual machine on VMware ESXi fails with the message "Invalid configuration for device '0'".

You can find information about earlier agent versions at the following locations.

• Agent versions released as part of Acronis Cyber Cloud 8.x releases
• Agent versions released as part of Acronis Cyber Cloud 7.x and Acronis Data Cloud 7.x releases