Release Notes

A part of Acronis Cyber Protect Cloud 24.12

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-387069] The recovery points content is empty when trying to recover via Cloud Storage.
• [ABR-392281] The error 'The password for the backup is incorrect' occurs if the password for the archive contains a trailing whitespace.
• [ABR-393081] Improved error message for backups that fail with the error "At least one validation method has failed for one or more backups".
• [ABR-393634] The updates of Cyber Protection agent fail if the path to temp directory contains spaces.
• [ABR-394049] Backups of MySQL fail with the error "The user account that is running Managed Machine Service does not have enough privileges to access instance 'HIT'. To back up or recover the instance, this account must be granted the sysadmin role on the SQL Server."
• [ADP-35855] The updates of Cyber Protection agent for Google Drive fail with error code 1638.
• [ADP-38733], [ADP-38943] Cyber Protection definitions cannot be updated.
• [PLTFRM-72491] The Cyber Protection agent generates excessive amount of large log files.

A part of Acronis Cyber Protect Cloud 24.11 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [KERNEL-17553] Protection plans with EDR enabled might cause a blank screen for several minutes after logging in on protected machines.

A part of Acronis Cyber Protect Cloud 24.11 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [AMP-302419] Backups fail with the error "Failed to connect to the Agent Core service on this machine."

A part of Acronis Cyber Protect Cloud 24.11 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-393909] The conversions of backups to virtual machines fail at 90% with the error "Failed to read data from the disk".
• [ABR-385537] Backups of MSSQL databases fail with the error "The user account that is running Managed Machine Service does not have enough privileges to access instance..."
• [ADP-38943], [ADP-38732] Unable to update the Cyber Protection definitions.
• [KERNEL-17447] Network errors occur during the update of Cyber Protection definitions.

A part of Acronis Cyber Protect Cloud 24.11

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-376928] The agent for Synology cannot operate properly if quickconnect is enabled. Agent Actions
• [ABR-391815] The 'always full' backup option is ignored when you run a manual backup for file-level backups; incremental backups are created instead of full backups. AMS, MMS Actions
• [ABR-392281] The error 'The password for the backup is incorrect' occurs if the password for the archive contains a trailing whitespace. Agent Actions
• [ABR-392558] Unable to save changes after editing an encrypted protection plan. The Encryption option is orange and does not allow saving the plan. AMS Actions
• [ABR-392920] Multiple protected devices appear offline in the Cloud console after an agent update. MMS Actions
• [ADP-38275] Software deployment plans fail to uninstall custom software installations, displaying the following error after several attempts: "Deployment cannot be performed because the package was already installed or uninstalled." Agent Actions
• [PLTFRM-72326] Workloads appear to be offline in the cloud console if their localhost IP address resolves into IPv6.

A part of Acronis Cyber Protect Cloud 24.10 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-392920] Multiple protected devices appear offline in the Cloud console after an agent update.
• [ADP-38360] Active Protection scans of protected databases and with errors.
• [ADP-38470] Hardware components detection issues could lead to false mi-monitoring alerts.
• [AMP-29060] ML detections occur on folders that are outside the scope of the Active Protection scans.
• [CI-29421] Agentless backups of cPanel applications fail after the "Collecting application metadata" stage with the error "Failed to run a pre-capture script".
• [CI-29472] Recovery of Linux virtual machines fails with the following error message: "Failed to attach disk: error: Requested operation is not valid: Domain already contains a disk with that address."
• [PLTFRM-72326] Workloads appear to be offline in the cloud console if their localhost IP address resolves to IPv6.

A part of Acronis Cyber Protect Cloud 24.10 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-392500] Backup operations finish with the warning "The disk configuration of the Hyper-V virtual machine was not restored within a minute after the snapshot was deleted."

A part of Acronis Cyber Protect Cloud 24.10 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-392346] Restore operations to Azure virtual machines fail if the original virtual machines contain disks with spaces in their names.
• [ABR-392095] Backups of virtual machines fail with the following errors appearing in log file: "Failed to prepare for backup", "Failed to open virtual disk file", and "Unknown error".
• [ABR-392088] On workloads running SUSE Linux Enterprise Server 15, the installation of the Cyber Protection agent ends with errors in kernel module, and backups fail with the following error: "Backup failed because snapAPI kernel module is not loaded for kernel..."

A part of Acronis Cyber Protect Cloud 24.09 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

A part of Acronis Cyber Protect Cloud 24.10

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-378710] Incorrect list of archives is shown in the backup storage cloud vault.
• [ADP-37964] Multiple data collection alerts are triggered and the following error is shown in alert details "Windows Update status monitor - MI-based monitoring failed to collect data."

A part of Acronis Cyber Protect Cloud 24.09 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-390864] Agent updates are failing with error messages starting with 'Acroinst2".
• [ADP-37964] Multiple data collection alerts are triggered and the following error is shown in alert details "Windows Update status monitor - MI-based monitoring failed to collect data."

A part of Acronis Cyber Protect Cloud 24.09 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-391165] Backup fails after agent update with the error "'NoneType' object has no attribute 'info'".
• [KERNEL-16944] [KERNEL-16548] A fatal system error occurs on protected workloads after system restart if the protection plan contains a combination of certain Active Protection and EDR functionality.

A part of Acronis Cyber Protect Cloud 24.08 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [KERNEL-16944] [KERNEL-16548] A fatal system error occurs on protected workloads after system restart if the protection plan contains a combination of certain Active Protection and EDR functionality.

A part of Acronis Cyber Protect Cloud 24.09

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-389730] Proxy settings are missing after updating the Protection agent to build 24.7.38338.
• [ABR-384180] The cPanel metadata file is missing from cPanel backup packages.

A part of Acronis Cyber Protect Cloud 24.08 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-389730] Proxy settings are missing after updating the Protection agent to build 24.7.38338.
• [ABR-384180] The cPanel metadata file is missing from cPanel backup packages.
• [ADP-37492] Linux agent updates fail with the error "Internal error of the installation or update support service. Error: UnexpectedInstallerStop".

A part of Acronis Cyber Protect Cloud 24.08

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-385041] An attempt to list backups in cloud via the command "acrocmd list backups" returns the error "0x400387 Account must not be empty."
• [ABR-384280] The error "Failed to connect to the backup account server. Contact your service administrator." is displayed when you try to register the protection agent by using credentials at the end of the installation process.
• [ABR-380522] Backup and recovery operations fail with the error 'Invalid argument' if the file name or path contains special characters.

A part of Acronis Cyber Protect Cloud 24.07 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-388142] Backups to cloud with enabled encryption fail with one of the following errors: "403 - Forbidden: Policy does not allow current user to do this operation", "The password for the protected backup is incorrect", "Encryption password is missing".
• [CI-28370] cPanel application aware backups do not start as they should.
• [CI-28387] cPanel servers backups fail with error "Failed to run a pre-capture script."

A part of Acronis Cyber Protect Cloud 24.07

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-386204] Application-aware backups with SQL finishes with the warning "Failed to collect the metadata of the SQL Server databases selected for backup. The databases will not be backed up."
• [ABR-386047] The registration of Windows workloads fails with the error "Registration failed: The specified module could not be found."
• [ABR-384380] Backups of virtual machines fail with the error "Nothing to back up. The operation has been terminated."
• [ABR-383717] During backup of an individual database, you might encounter warnings for other databases on the server that are offline, even though they are not included in the backup plan.
• [ABR-378626] Backups of Windows server workloads fail with the error "Failed to connect to the Agent Core service on this machine."
• [ABR-377905] It is possible to enter an encryption password in the Cyber Protect monitor UI even though it was already configured during the installation of the Protection agent.

A part of Acronis Cyber Protect Cloud 24.05 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-385447] - Recovery from cloud to NTFS disks might fail with the error "Attribute list is corrupted.
• [APR-386550] - Replication to existing virtual machines might end with the warning: "storage '' is specified in the replication plan."

A part of Acronis Cyber Protect Cloud 24.05 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-383911] Backups of virtual machines to cloud fail with timeout errors.

A part of Acronis Cyber Protect Cloud 24.05 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-378626] Backups fail with the error "Failed to connect to the Agent Core service on this machine. can't open pipe '\\.\pipe\aakore.sock', err code = 231"

• [ADP-35736] Increased API Gateway load from the device-sense agent at /api/device_sense_service/v1/scan_state

A part of Acronis Cyber Protect Cloud 24.05

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-384340] The installation of Cyber Protection agent fails with the error "Failed to add user .\ to the service user list."
• [ABR-383472] Only full backups are created instead of incremental ones.
• [ABR-371515] MS SQL database instance is removed from the protection plan if the SQL server is stopped while stopping the MMS service.
• [ABR-357358] A false alert "Backup is not responding" is triggered if a retention operation takes more time than the period configured for it. For example, you have configured an hourly retention rule, but the backup takes more than an hour to complete.
• [ADP-34634] Auto update fails with task manager error 500 - Internal Server Error.

A part of Acronis Cyber Protect Cloud 24.04 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-378626] Backups fail with the error "Failed to connect to the Agent Core service on this machine. can't open pipe '\\.\pipe\aakore.sock', err code = 231"

A part of Acronis Cyber Protect Cloud 24.04 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-383823] Backups of local Microsoft 365 workloads fail with the error 'The file is corrupted.'
• [ABR-384340] The installation of Cyber Protection agent fails with the error "Failed to add user .\ to the service user list."
• [AMP-25028] The antimalware protection module triggers false positive alerts in EDR.

A part of Acronis Cyber Protect Cloud 24.04

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-381974] The Connection Verification Tool does not operate as expected.
• [ABR-381151] The "Acronis Managed Machine Service" service fails to start with the error "Error 1067: The process terminated unexpectedy."
• [ABR-380649] Recovery tasks fail with the error "There is not enough free space.", without indicating the amount of space that is needed.
• [ABR-372181] Backups fail with the error "One or more machines are not assigned a license."
• [ABR-365207] Protection exclusions do not work properly if the folder name is enclosed in quotes.

A part of Acronis Cyber Protect Cloud 24.03 Hotfix 3

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Enhancements

• A new URL filtering driver is added in this version of the Cyber Protection agent.

A part of Acronis Cyber Protect Cloud 24.03 Hotfix 2

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-382984] The installation and updates of Cyber Protection agent might fail with the errors "Fatal error during installation" or "Internal error: Failed to load library" respectively.

A part of Acronis Cyber Protect Cloud 24.03 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-381151] The "Acronis Managed Machine Service" service fails to start with the error "Error 1067: The process terminated unexpectedy."

A part of Acronis Cyber Protect Cloud 24.03

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-375569] Entire machine recovery not possible if scan service is not available.

• [ABR-377770] Occasionally, the registration status of the Cyber Protection agent is reported as Success, but the routine is not properly completed and the agent remains unregistered.

• [ABR-378444] Some backups are duplicated in the cloud storage location.

• [ABR-378626] An error might occur when opening a backup in the cloud storage vault.

• [ADP-31360] Patching the Zoom Desktop Client fails at 90% with the error "Can't load config info."

• [ADP-33595] Full and quick scan tasks might run for too long and fail with the error "Task timeout expired. The agent responsible for processing the task is not accessible or is busy processing other tasks."

A part of Acronis Cyber Protect Cloud 24.02 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-381151] The "Acronis Managed Machine Service" service fails to start with the error "Error 1067: The process terminated unexpectedy."

A part of Acronis Cyber Protect Cloud 24.02

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-378626] An error might occur when opening a backup in the cloud storage vault.
• [ABR-378444] Some backups are duplicated in the cloud storage location.
• [ABR-377770] Occasionally, the registration status of the Cyber Protection agent is reported as Success, but the routine is not properly completed and the agent remains unregistered.
• [ADP-33595] Full and quick scan tasks might run for too long and fail with the error "Task timeout expired. The agent responsible for processing the task is not accessible or is busy processing other tasks."
• [ADP-31360] Patching the Zoom Desktop Client fails at 90% with the error "Can't load config info."

A part of Acronis Cyber Protect Cloud 24.01 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters that run on agent version 24.1.37195 currently.

The agent will become available in the next couple of days.

Fixed issues

• [KERNEL-15485] The following error appears when you try to stop the Cyber Protection service:

  "Windows could not stop the Acronis Cyber Protection Service service on Local Computer.

  Error 1053: The service did not respond to the start or control request in a timely fashion."

A part of Acronis Cyber Protect Cloud 24.01

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Datacenter availability

This version of the Acronis Cyber Protection agent is being deployed on all datacenters.

The agent will become available in the next couple of days.

Fixed issues

• [ABR-377788] "The Cyber Protection Monitor remains stuck in ""Retrieving information"" status."
• [ABR-379003] Unable to install the Cyber Protection Agent for Mac by using the web-based installer.
• [ABR-321212] Backups of entire machine fail with error "ASYNC: Full barrier action job." if some of the protected disks always returns zero NTSignature.
• [ABR-378555] New users cannot be onboarded in the Files Cloud service and cannot use it.
• [ABR-373704] Pre-update backups are full but should be incremental.
• [ABR-377546] The Cyber Protection agent fails when you try to configure a backup plan.
• [ABR-378022] Replications might fail if the replication location contains an empty backup archive.
• [ADP-33016] System sleep is causing timeout errors.

You can find information about earlier agent versions at the following locations.

• Agent versions released as part of Acronis Cyber Cloud releases in 2023
• Agent versions released as part of Acronis Cyber Cloud releases in 2022
• Agent versions released as part of Acronis Cyber Cloud releases in 2021
• Agent versions released as part of Acronis Cyber Cloud releases in 2020
• Agent versions released as part of Acronis Cyber Cloud 9.x releases
• Agent versions released as part of Acronis Cyber Cloud 8.x releases
• Agent versions released as part of Acronis Cyber Cloud 7.x and Acronis Data Cloud 7.x releases