A part of Acronis Cyber Protect Cloud 23.12 Hotfix 4
Overview
With this update, the Acronis flagship cloud product offers performance improvements and addresses issues found in previous releases.
Datacenter availability
This version of the AcronisCyber Protection agent is being deployed on all datacenters that run on agent version 37133 currently.
The agent will become available in the next couple of days.
Fixed issues
- [KERNEL-15485] The following error appears when you try to stop the Cyber Protection service:
"Windows could not stop the Acronis Cyber Protection Service service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion."
A part of Acronis Cyber Protect Cloud 23.12 Hotfix 3
Overview
With this update, the Acronis flagship cloud product offers performance improvements and addresses issues found in previous releases.
Datacenter availability
This version of the Acronis Cyber Protection agent is being deployed on the following datacenters:
EU1, EU2, EU8, US2, US5, EU5, SG1, AU1, BR01, JP1, CA01, and IL01.
The agent will become available in the next couple of days.
Fixed issues
- [ABR-379003] Unable to install the Cyber Protection Agent for Mac by using the web-based installer.
A part of Acronis Cyber Protect Cloud 23.12 Hotfix 2
Overview
With this update, the Acronis flagship cloud product offers performance improvements and addresses issues found in previous releases.
Fixed issues
- [ABR-378555] New users cannot be onboarded in the Files Cloud service and cannot use it.
A part of Acronis Cyber Protect Cloud 23.12 Hotfix 1
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [AMP-22317] SSL connections to PostgreSQL databases fail with timeout errors.
- [KERNEL-15361] Protected workloads are unable to connect to sites that use WebSocket without SSL.
A part of Acronis Cyber Protect Cloud 23.12
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Changes in the Startup Rеcovery Manager
This update introduces changes to the Startup Recovery Manager that interfere with BitLocker if both BitLocker and Startup Recovery Manager are enabled on a protected Windows machine. When restarting the machine after an agent update (both manual or automated), the BitLocker recovery key is required.
To mitigate this issue, suspend or disable BitLocker before updating the agent. After the update, enable BitLocker again. See product documentation.
Fixed issues
- [ABR-367507] VSS writer failures could cause some backups to fail.
A part of Acronis Cyber Protect Cloud 23.11
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-371779] When fast startup is enabled on a Windows workload where the Cyber Protection agent is installed, existing user profiles cannot be loaded, and the default Windows desktop is displayed.
- [ABR-366544] Incorrect "Number of backups" and "Number of recovery points" in the custom report after running the Refresh vault command.
- [ABR-375181] Issues with 'fix_wrong_bddci' hack implementation: installation fails if hack 'fix_wrong_bddci' fails.
- [ABR-375614] After updating the agent on a protected workload, recovery points and encrypted backups are not displayed on the Cloud storage tab unless you refresh the page.
A part of Acronis Cyber Protect Cloud 23.09 Hotfix 3
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-374300] Scheduled backups are skipped due to timer inconsistencies.
A part of Acronis Cyber Protect Cloud 23.10
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [DEVLOCK-5958] After installing update KB5030219 for Windows 11, the Windows Start button and Search do not work on machines where the DLP service is installed.
- [ADP-30656] Pending updates for Windows are not displayed in the patch list when the Windows Server Update Services is enabled on the workload.
- [ABR-352761] Agent for Windows appears to be offline if a proxy is used on the protected workload.
- [ABR-372324] The recovery speed is approximately 1000 times faster than reported.
A part of Acronis Cyber Protect Cloud 23.09 Hotfix 2
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [DEVLOCK-5958] After installing update KB5030219 for Windows 11, the Windows Start button and Search do not work on machines where the DLP service is installed.
A part of Acronis Cyber Protect Cloud 23.09 Hotfix 1
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- Workaround for [DEVLOCK-5958] After installing update KB5030219 for Windows 11, the Windows Start button and Search do not work on machines where the DLP service is installed.
A part of Acronis Cyber Protect Cloud 23.09
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-368330] The update of Cyber Protection agent fails with the error "Folder C:\ProgramData\Acronis\ is created by non-administrator".
- [ABR-372622] The update of Acronis Cyber Protection agent fails with the following error:
"One or several critical issues were found. The installation has been interrupted.
Nothing to install. You might have specified components that cannot be installed on this system."
- [ABR-371370] Automatic updates of the Cyber Protection agent fail occasionally due to failing installation of the Digicert Root Certificate.
- [ABR-369843] Agent installation fails with the following error if the cmd.exe is missing on the workload:
"Cannot launch child process due to platform API error."
- [ABR-372531] Agent registration fails with the following error related to digital certificate "code: "UNKNOWN_CA."
- [ABR-371216] The protection plan execution has an orange status, although all activities in it have finished successfully.
-
[ABR-372299] Backup freezes at "99% complete • Less than a minute left".
- [ABR-370590] On VMware virtual machines running Windows 2016, the update of Cyber Protection agent fails with the following error:
"Could not remove the current version, DetectAzureCodeSigning error 0x2fc0403."
A part of Acronis Cyber Protect Cloud 23.08 Hotfix 1
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-372622] The update of Acronis Cyber Protection agent fails with the following error:
"One or several critical issues were found. The installation has been interrupted.Nothing to install. You might have specified components that cannot be installed on this system." - [ABR-372504] Backups run more often than configured.
A part of Acronis Cyber Protect Cloud 23.08
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-358987] The Activities tab does not indicate that a network-isolation-unit is offline.
- [ABR-305820] Changes to Microsoft Office files are not saved in backups if Continuous Data Protection is enabled.
- [ABR-372190] The Managed Machine Service (MMS) is failing after an update of the Cyber Protection agent.
- [ADP-26996] Acronis Cyber Protect agent stops responding if the network-isolation-unit.exe is not running properly on the machine where the agent is installed.
- [ABR-371243] Acronis Cyber Protect agent cannot be registered on CentOS machines.
A part of Acronis Cyber Protect Cloud 23.07
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
-
[ABR-364447] Agent installation or uninstallation fails with an error related to driver packages: "UninstallDriverPackages failed with error 0x2" or "InstallDriverPackages failed with error 0x2.”
-
[ADP-27738] The OS of some workloads is reported as Windows 10 while they have actually been upgraded to Windows 11.
-
[ADP-29019] The installation of patches for the WhatsApp application seems to be successful while it actually failed.
-
[ADP-28897] The Automatic Windows updates option is disabled by default for all protection plans while it should be disabled only for plans that have the "Update Microsoft products" option enabled.
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[ABR-367020] Upgrade tool fails to run due to a faulty system 2013 Runtime.
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[ABR-369943] Upgrade tool fails to run on 64-bit Windows XP due to a faulty system 2013 Runtime.
A part of Acronis Cyber Protect Cloud 23.06 Hotfix 2
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [KERNEL-14525] Usage of the Copy Operation Detection feature in Windows operating system leads to a system crash.
A part of Acronis Cyber Protect Cloud 23.06 Hotfix 1
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [AFDC-1920] Cannot select a Sync Folder on a non-English localized Windows PC.
A part of Acronis Cyber Protect Cloud 23.06
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-361306] The installation of agent for Hyper-V fails with the error "Fatal error during installation" in the installer wizard. The MSI log contains the error "CustomAction CAMsiHyperVCheckOS returned actual error code 1603."
- [ABR-366528] Replications fail with the error "Internal error: An expression test has failed".
- [ABR-366764] The number of backups displayed on the Backup Storage tab of the Cyber Protection console changes seemingly randomly.
- [ABR-367389] The Cyber Protection console is showing a VM as offline after it has been removed.
- [ABR-368022] The Cyber Protect installer shows the warning "Incompatible operating system" when run on macOS 13.4 workloads.
- [ABR-368315] Backup tasks stop at approximately 7% and fail with the error "The activity has failed due to a crash of Service Process."
- [ABR-368489] Archives from share are not replicated to a cloud or local folder although the status of the activity is 'Succeeded.'
- [DEVLOCK-5527] Sensitive messages sent by using the web version of Outlook (outlook.office.com) are not controlled by the default DLP policies.
- [PLTFRM-51554] The registration of the Protection agent fails with unexpected response 404.
- [PLTFRM-52494] The cloud console displays numerous alerts for macOS workloads: "Cyber Protect Service is not responding. Please restart the machine or contact your administrator."
A part of Acronis Cyber Protect Cloud 23.05 Hotfix 1
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-368315] Backup tasks stop at approximately 7% and fail with the error "The activity has failed due to a crash of Service Process."
A part of Acronis Cyber Protect Cloud 23.05
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-361302] Agent installation fails with error "Failed to add user. A null reference pointer was passed to the stub."
- [ABR-361307] Agent installation fails with error "The directory service was unable to allocate a relative identifier."
- [ADP-27910] The context menus of the antimalware scan cause Explorer crashes if the Agent Core service is stopped.
- [ABR-366292] Trash Bin is missing in MacOS Entire Machine backups.
- [PLTFRM-50872] Errors with status code 401 appear in the aakore.http.log even though the software is working properly.
- [ADP-27699] Patches of some third-party applications could fail.
- [ABR-368100] Installer fails on non-English Windows, for example, French.
- [ABR-366317] Backup fails with the error 'Password is incorrect'.
- [ABR-368034] Cleanup plan fails for archive with '§' in the encryption password.
A part of Acronis Cyber Protect Cloud 23.04
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-364157] [macOS] The Cyber Protect Monitor crashes when manually started on a Mac with an ARM CPU (M1, M2, etc).
- [ABR-357106] Registration of an agent on Windows XP fails with the error "x509certificate signed by unknown authority".
- [ABR-199115] Installation fails with unclear error "An error occurred".
A part of Acronis Cyber Protect Cloud 23.03 Hotfix 2
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ADP-27940] On managed Linux machines, local users cannot close the dialog for screenshot transmission and reboot/shutdown confirmation.
A part of Acronis Cyber Protect Cloud 23.03 Hotfix 1
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-365770] Unable to browse encrypted backups or backup operations fail with the error "Credentials cannot be found".
- [ABR-365598] The migrate_credvault service fails randomly during agent upgrade.
A part of Acronis Cyber Protect Cloud 23.03
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ADP-26233] [TECH] TLSConnection uses synchronous SSL handshake that may hang indefinitely
- [ADP-25072] Agent update fails with error "Failed to launch installation or update support service. Failed to uninstall existing service. The specified service has been marked for deletion".
A part of Acronis Cyber Protect Cloud 23.02 Hotfix 1
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-364157] Fix for tray monitor disappearing on ARM Macs.
- [ABR-362983] Replication fails occasionally with error "The password for the protected backup is incorrect".
- [KERNEL-13919] Endpoint performance improvement related to Windows Registry events monitoring.
- [KERNEL-13896] Fix for BSOD error DPC_WATCHDOG_VIOLATION that might occur on rare occasions if URL filtering is enabled.
A part of Acronis Cyber Protect Cloud 23.02
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-362121] Backup fails with the error message "The activity has failed due to a crash of Service Process" due to a missing dynamic disk.
- [ABR-360704] File recovery to Azure File Share fails with the error "Access is denied."
- [ABR-335883] File backup of C:\Windows folder fails with the error "The path ... does not exist".
- [ABR-360922] Continuous Data Protection (CDP) fails with an error "Driver not initialized".
A part of Acronis Cyber Protect Cloud 23.01 Hotfix 1
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- Fixes in Agent auto update.
A part of Acronis Cyber Protect Cloud 23.01
Overview
With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.
Fixed issues
- [ABR-356456] Backup fails with error "x509: certificate signed by unknown authority" after agent update to C22.09 (15.0.30430) due to GoDaddy certificate got removed.
- [ADP-26041] Agent update fails with error "Task timeout expired".
- [ABR-359177] Validation of encrypted local backup fails with error "The password for the protected backup is incorrect".
- [ADP-25340] Agent auto-update fails with "One or several critical issues are found".
- [ADP-26045] Agent auto-update fails with error "Agent Unexpected Termination".
You can find information about earlier agent versions at the following locations.
- Agent versions released as part of Acronis Cyber Cloud releases in 2023
- Agent versions released as part of Acronis Cyber Cloud releases in 2022
- Agent versions released as part of Acronis Cyber Cloud releases in 2021
- Agent versions released as part of Acronis Cyber Cloud releases in 2020
- Agent versions released as part of Acronis Cyber Cloud 9.x releases
- Agent versions released as part of Acronis Cyber Cloud 8.x releases
- Agent versions released as part of Acronis Cyber Cloud 7.x and Acronis Data Cloud 7.x releases