Release Notes

A part of Acronis Cyber Protect Cloud 21.12

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-330896] Protection plan creation fails with "Failed to connect to the socket." error in rare cases.
• [ABR-329594] Agent for Linux: installation fails on systems with kernel with empty SUBLEVEL.
• [ARC-404] File-level backup fails if one file from the backup source cannot be processed (read-only) in rare cases.

A part of Acronis Cyber Cloud 21.11

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-327836] "Cannot calculate the file system limits" error appears when configuring Recovery of disks/volumes and trying to map a volume from the backup to a dynamic volume on the target system if these volumes sizes mismatch.
• [ABR-326646] The XML log from "--log" parameter used with "acrocmd" command does not contain an error message even if "acrocmd" command fails.
• [ABR-325015] Protection plans applied to multiple machines may be not start simultaneously by schedule in certain upgrade scenarios.
• [ABR-330337] Recovery cancellation activity takes too long to complete
• [ADP-12102] Incorrect warning message when trying to update Google Chrome: "Update Google Chrome 87.0.4280.88 en x32 is inapplicable" while the OS is 64-bit.
• [PLTFRM-31929] Incorrect mapping of Agent core messages.

A part of Acronis Cyber Cloud 21.10 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

• [ABR-328712] Boot media does not work properly on MacBook with M1 CPU and macOS 12 Monterey (Beta 8).

A part of Acronis Cyber Cloud 21.10

Fixed issues

• [ABR-296612] Agent re-registration fails with error: "failed to validate possible tenant change: no access to tenant".
• [ABR-317922] In rare cases Cyber Protection Agent сrashes during the installation.
• [ABR-306919] mms.exe is crashing with 0xc0000409 on MSVCR120.dll.
• [ABR-317876] "Max Disk Usage Space" value changes to 100% after backup.
• [ABR-327103] MsiDeleteASZ cause some issues.
• [ABR-323669] Drivers installed within not valid features.
• [ABR-325534] Unable to browse recovery points.
• [ABR-325637] Acronis Startup Recovery Manager becomes deactivated after agent update.
• [ADP-17356] Remote installation failed.
• [ABR-326002] Created .mst file contains unnecessary information.

A part of Acronis Cyber Cloud 21.09 Hotfix 1

Fixed issues

• [ABR-323249] After upgrade from Cyber Protection Agent 15.0.27305 to 15.0.27493 cyber-protect-service goes to "Disabled" state.

A part of Acronis Cyber Cloud 21.09

Fixed issues

• [ABR-320889] Non-actionable warning is shown during backup "Failed to read the snapshot of the machine because the snapshot no longer exists".
• [ABR-320583] Agent update fails if Self-protection with Password protection enabled.
• [ABR-306830] Replication to cloud fails with error "The system cannot find the file specified" after updating agent to version 15.0.26077.
• [ADP-16526] Installation process endlessly repeats after all components successfully installed.

A part of Acronis Cyber Cloud 21.08

Fixed issues

• [ABR-317545] Unclear "Agent is not accessible" error appears when Cyber Protection agent is offline.
• [ADP-16216] Auto-update of agent is not happening on schedule due to download failure.
• [ABR-313321] Cyber Protection agent's "Activity" folder may use up to 8+ GB of space on file system.

A part of Acronis Cyber Cloud 21.07

Fixed issues

• [ABR-314170] False-positive alerts about missed backup was received after backup completed successfully.
• [PLTFRM-24059] Unspecific error INTERNAL_ERROR was reported.
• [ABR-309865] Unclear error message ERR_TOO_MANY_REDIRECTS when trying to open Web Restore as partner administrator.
• [PLTFRM-29078] Cloud backup failed with error message "The credentials for the cloud storage are incorrect or you do not have an active cloud storage subscription".
• [PLTFRM-29538][PLTFRM-29630] Agent registration failed with error.
• [ABR-316761] Backup size calculated incorrectly.
• [ADP-15844] Agent installation failed with error "Internal error of the activity service on endpoint xxx.xxx.xxx".
• [ADP-15785] Failed to cancel stuck activity for a device that was returned from "offline" status.
• [ABR-309981] Agent gone offline after update from version 15.0.26473 to version 15.0.26579.
• [ABR-309134] Cyber Protect Monitor's "About" section shows only one out of many installed agents.

A part of Acronis Cyber Cloud 21.06

Fixed issues

• [ABR-316740] Update of agent from version 15.0.24647 to 15.0.26986 failed on Microsoft Windows Server 2003 for Small Business Server.
• [ABR-313099] High CPU usage after agent update to version 15.0.26473.
• [ABR-293261] Recovery with reboot fails if DNS server is not set in Windows (or set to localhost).
• [ABR-315156] Protection plan fails to run with error "reconnection for not connected client is impossible".
• [ABR-316721] Backup failed with error "The activity has failed due to a crash of Service Process".
• [ABR-314289] Restore file to original location failed with error "There is an attempt to set an unavailable location while configuring the recovery of files".

A part of Acronis Cyber Cloud 21.05

Fixed issues

• [ABR-313452] High CPU usage on a device with Cyber Protection Agent version 15.0.26473 until system reboot after initial installation.

A part of Acronis Cyber Cloud 21.04

Fixed issues

• [ABR-281265] Recovery of a folder fails within 5 seconds with error "URI is invalid" due to colon in volume name.
• [ABR-308716] Backup got stuck at 3% until timeout after ~2 hours due to DNS resolution errors.
• [ABR-308207] Backup of files with special symbols on Linux failed with error "Operating system error: Invalid argument".
• [ABR-311393] File recovery to original destination on NAS failed with "Access Denied" error.
• [ABR-306756] Extra folders, added to existing protection plan, were not backed up.
• [ABR-305144] It is impossible to edit or delete replication plans.

Fixed issues

• [ABR-311626] Kernel panic on macOS after updating an agent from version 21.02 to 21.03 if system extensions are not updated by a user.

Fixed issues

• [ABR-242837] It is impossible to delete slices of a backup in case if cloud storage quota is exceeded.
• [ABR-307170] Backup replication fails with error "SocketError: An existing connection was forcibly closed by the remote host.".
• [ABR-292840] Pausing backup to cloud via Backup Monitor on macOS results in its cancellation.
• [ABR-288370] Wrong network location size is reported when quota limit is set for that location.
• [ABR-271320] Backup failed due to a crash of the Managed Machine Service (MMS).
• [ABR-304629] Server quota was assigned instead of virtual machine quota to KVM virtual machine on Proxmox environment.
• [ABR-301598] Correct encryption password was not accepted.
• [ABR-307572] Automated agent deployment through Active Directory fails if MitM proxy is used.
• [ABR-304365] It is not possible to download agent for VMware or agent for Hyper-V if a customer tenant does not have "Virtual machines" offering item enabled.
• [ARC-324][ARC-334] Backup failed with error "The activity has failed due to a crash of Service Process.".
• [AMP-4556][AMP-4509] Acronis Cyber Protection agent v.15.0.25851 causes negative performance impact on Windows Server 2012 R2 and Windows Server 2008 R2.

A part of Acronis Cyber Cloud 21.02 Hotfix 1

Fixed issues

• [ABR-308826] The agent went offline after the update of Acronis Cyber Cloud to version 21.02.
• [KERNEL-10600] After updating the agent to build v15.0.26321, cmd.exe and PowerShell applications are crashing.

A part of Acronis Cyber Cloud 21.02

Fixed issues

• [ABR-303497] Backup of a restored Hyper-V virtual machine may fail with the error "Process 'service_process.exe' has failed" in some cases.
• [ABR-278789] The "Unmount" option appears in right-click context menu in Windows Explorer for non-mounted volumes (for example C: drive) after agent installation.
• [ADP-12422] "Failed to install kernel module file_protector" error during installation of Agent for Linux on Oracle Linux 7.9 x64 and CentOS 8.3 x64.
• [ADP-12017] Disk health monitoring: "An image backup of this disk is not recommended at this point as the added stress can cause the disk to fail." alert appears when there is APFS volume present on a Windows machine.

A part of Acronis Cyber Cloud 21.01 Hotfix 1

Fixed issues

• [ABR-306258][ABR-306318] Backup fails when 50% of quota is achieved after agent update to 15.0.26226.

A part of Acronis Cyber Cloud 21.01

Fixed issues

• [ABR-302032] The last backup date is in the past.
• [ABR-242837] Deletion of backup slices is not possible in case cloud storage quota is exceeded.
• [ABR-281265] Recovery fails with "URI is invalid" due to colon in volume name.
• [KERNEL-10455] BSOD (Blue Screen of Death) is shown after installing 9.0 Agent to Windows Server 2016 in certain circumstances.
• [ABR-301703] Tray Monitor notification "Real time antivirus protection: OFF" is shown for a customer with edition without that functionality.
• [ARC-288] After update from Agent version 15.0.23147 to version 15.0.24600 the file-level backup takes 2x-3x time to complete.
• [ABR-294310] Protection plan with "Cleanup before backup" option enabled fails if credentials lost on Agent.