Version 15.0.31286December, 2022
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A part of Acronis Cyber Protect Cloud 22.12

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-359642] Agent registration page doesn't populate accounts for selection in case if user has Protection service Administrator role.
  • [ABR-356140] Unclear agent installation error "Failed to get SID of group 'Cyber Operators'".
  • [ABR-357265] Agent autoupdate fails with error "Fatal error during installation. Some actions failed during upgrade tool execution".
  • [ADP-25109] Agent autoupdate fails with error "Failed to open Service Control Manager with error: The RPC server is unavailable".
  • [ADP-25340][ABR-357192] Agent autoupdate fails with error "One or several critical issues are found".
  • [ABR-358323] Unclear error message when agent autoupdate fails "Fatal error during installation. Several Acronis services were enabled".
  • [ADP-25035] Agent autoupdate fails with error "exec-timeout-expired".
  • [ABR-357201] Agent autoupdate fails with error "Fatal error during installation".
  • [PLTFRM-46252] Agent fails to start after installation with error "Failed to start service 'aakore'".
  • [AMP-13776] Excessive RAM usage after installing C22.10 agent and enabling Active Protection + Behavior Engine.
Version 15.0.31037November, 2022
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A part of Acronis Cyber Protection Agent 22.11 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-358948] Backup to cloud fails with error "Failed to set network isolation status: Error 0x2d20004"

Security

For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2211-1d54-2294.

Version 15.0.30991November, 2022
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A part of Acronis Cyber Protect Cloud 22.11

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-357777][ABR-352959] Backup to cloud fails with error "Request to cloud storage ':80/api/1/rpc/' has failed with code '504'".
  • [ADP-21846] Agent update fails with error "Internal error of the installation or update support service. Error: UnexpectedInstallerStop".
  • [ADP-24538] Agent for Linux fails to update due to error "Less than 5 GB of free space" while there is 6+ GB of free space.
  • [ADP-24773] Agent auto-update fails with error "RemInstLaunchServiceError".
  • [ABR-357134] Agent auto-update fails with error "One or several critical issues are found".
  • [ABR-357209] Agent registration fails with error "Failed to connect to the management server. Check your Internet connection and proxy server availability if applicable".
  • [ABR-335674] Agent for Windows fails to include partitions from dynamic disks with logical sector size of 4096 bytes into Entire Machine backup.
  • [ABR-356619] Cloud backup is stuck at 45% for more than one day.
  • [ABR-356734] Agent auto-update fails with unclear error "Fatal error during installation. Several Acronis services were enabled".
  • [ADP-24957] adp-agent.exe crashes after the agent update.
  • [ADP-24884] Agent auto-update fails with error "exec-timeout-expired"
  • [ADP-24585] Agent auto-update fails with error "Acroinst2UnexpectedError".
Version 15.0.30988November, 2022
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A part of Acronis Cyber Protection Agent 22.10 Hotfix

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [AMP-13776] Excessive memory usage on a workload with enabled protection plan after updating Acronis Cyber Protection Agent to version 15.0.30600 or 15.0.30855.
  • [ADP-24957] adp-agent.exe crashes after updating Acronis Cyber Protection Agent to version 15.0.30600.
Version 15.0.30855October, 2022
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A part of Acronis Cyber Protect Cloud 22.10 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-357777] Backup to cloud fails with error "Request to cloud storage https://eu2-cloud.acronis.com:443/api/1/rpc/ has failed with code '504'. This may happen due to a cloud service overload issue.'"
  • [ABR-357134] Agent auto-update fails with error "Installation process failed. One or several critical issues are found".
Version 15.0.30600October, 2022
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A part of Acronis Cyber Protect Cloud 22.10

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-352077] "Optimizing recovery point for fast boot" step randomly fails with error "Failed to open 'AURService' service key".
  • [ABR-351629] Acronis Cyber Protection Service has stopped and cannot be started.
  • [DEVLOCK-4086] Agent installation on Windows Server 2012 Essentials leads to black screen after reboot in certain circumstances.
Version 15.0.30430September, 2022
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A part of Acronis Cyber Protect Cloud 22.09

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-354162] Update of the Agent fails with the error "SSL peer certificate or SSH remote key was not OK" if Let's Encrypt is used for URL customization.
Version 15.0.30161August, 2022
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A part of Acronis Cyber Protect Cloud 22.08

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ADP-16648] Agent for Windows fails to update in both manual and auto modes.
  • [ADP-22743] Agent on macOS fails to update in both manual and auto modes.
  • [ADP-22301] Unclear error message "Internal error of the installation or update service. Error: CopyFilesFailed" improved.
  • [ADP-22884][PLTFRM-42557] Installation of agent components on multiple workloads fails with error "Certificate from xxx.xxx did not pass the verification".
  • [ADP-22297] Unclear error message "The activity failed because the cyber protection agent process terminated unexpectedly" improved.
  • [ADP-22295] Installation of agent components fails with error "The process is already running".
Version 15.0.1.
30025July, 2022
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A part of Acronis Cyber Protect Cloud 22.07

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-349503] Cyber protect definitions updates are failing.

  • [ABR-288931] Backup to cloud fails with error "Access is denied".

  • [ABR-351391] Installing agent component activities fails with error "Task timeout expired. The agent that is responsible for processing the task is not accessible".

  • [PLTFRM-41344] Device got removed from the Cyber Protection console after agent auto-update.

Version 15.0.29896June, 2022
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A part of Acronis Cyber Protect Cloud 22.06 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-349135] Agent update is failing with error "Internal error of the installation or update support service. Error: UnexpectedInstallerStop".
Version 15.0.29805June, 2022
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A part of Acronis Cyber Protect Cloud 22.06

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-281851] Backup to cloud fails with error "Access is denied".
  • [ABR-341462] Backup plan does not start on schedule.
  • [ABR-345450] Restore fails with "The system cannot find the path specified" for objects that have more than 260 symbols in path.
  • [ABR-346667] Installation (or update) of an agent to build 15.0.29439 on a read-only domain controller fails with error "Error 0x62757e: Group 'Cyber Operators' is not found. This group cannot be automatically created on a read-only domain controller (RODC). Create this group manually on the primary domain controller" even if the Cyber Operators group was created manually.
  • [ABR-342706] Not all protection plans are started on schedule, "Backup did not start" alert is generated.
  • [ADP-19037] Installer binary files are stored in in /var/log during agent autoupdate.
  • [PLTFRM-37192] Agent autoupdate's maintenance window does not take agent's time zone change into account.
  • [ABR-346990] Backup failed with error "Failed to perform the operation with file 'xxxxx.tibx' because it is locked by another operation".
  • [PLTFRM-29322] The aakore.exe process loads CPU usage up to 100%.
  • [ABR-337699][ABR-345991] Cyber protection service is stopped and cannot be restarted: error "Access is denied" appears.
Version 15.0.29695May, 2022
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A part of Acronis Cyber Protect Cloud 22.05

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-347188] Hyper-V VM with agent inside displayed as physical machine.

  • [ABR-330569] Installation of Cyber Protection Agent fails on WIndows Server 2008 R2 with generic error 1603.
  • [PLTFRM-39355][PLTFRM-37892] Backup sporadically fails with error "Failed to connect to the Agent Core service on this machine".
  • [ABR-345223] Reading data from an archive fails with error "The backup does not contain the sector".
  • [ABR-261770] No warning/alert shown when a user tries to browse a SMB location with valid credentials if there is no full disk access: "400 BAD REQUEST. Access to the file is denied".
  • [ABR-342637] Deleting backups from NAS does not prompt for credentials if the NAS user is deleted.
  • [ABR-341124] Backup doesn't start under bootable media, error "0x900011: A task with ID 'EE26D33F-3014-41AC-845F-52E775A816B5' does not exist".
  • [KERNEL-12527] Machine crashed with BSOD.
  • [ABR-342290] Cyber Protect agent's installer says "Backup console" instead of "Cyber Protection console" under registration options.
  • [ABR-343951] Registration of Acronis Cyber Files Cloud agent in standalone mode fails.
Version 15.0.29439April, 2022
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A part of Acronis Cyber Protect Cloud 22.04

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-331703] Protection plan fails with error "Failed to verify the TLS/SSL certificate while connecting to the cloud" after updating agent to v15.0.27751.
  • [ABR-333077] Cyber Protect Service service stopped on a workload after updating agent to v15.0.28323.
  • [PLTFRM-38044] Agent registration fails with error "Cannot register Client access denied".
  • [PLTFRM-37223] Acronis agent core service cannot start when there are hundreds of active user sessions.
  • [PLTFRM-38116] MMS service fails to start.
  • [PLTFRM-37067] Protection plan fails with error "Request canceled while waiting for connection".
  • [ABR-342258] Machine goes to BSOD when the unattended agent installation fails on v15.0.28610 and v15.0.28936.
Version 15.0.29341March, 2022
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A part of Acronis Cyber Protect Cloud 22.03 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [PLTFRM-38044] Domain user group membership check works incorrectly
Version 15.0.29258March, 2022
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A part of Acronis Cyber Protect Cloud 22.03

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [PLTFRM-37185] The Files agent cannot be registered in a tenant with branded address
  • [ABR-278033] Files recovery succeeded with a warning when recovering files from backup on network folder
  • [ABR-325235] Uninstaller.exe create record in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations
  • [ABR-338951] Uninstallation of Linux agent fails with "error: package file_protector-1.1-1487 is not installed".
  • [ABR-331960] No Dansk/Danish keyboard layout in Bootable Media.
  • [ADP-19405] Data protection map may become red several agents cannot connect to the console
  • [ADP-19431] Scan task may fail when there is not enough time to finish it
  • [ADP-18940] Putty 0.67 does not support silent uninstall
  • [ABR-337015] Improve behavior when recovering deduplicated files: suggest troubleshooting steps
Version 15.0.29051February, 2022
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A part of Acronis Cyber Protect Cloud 22.02

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-334750] Backup fails due to a crash of Managed Machine Service (MMS) service.
  • [ABR-336177] Agent installation on read-only domain controller fails if "Cyber Operators" group does not exist.
  • [ABR-336386] Error "Active Protection Service is not responding. Please restart the machine or contact your administrator" is shown after agent update.
  • [ABR-336196] Incorrect Tray Monitor tooltip is shown after backup was completed.
  • [ARC-429] Manual refresh of a backup fails with error "A backup agent error: 'failed to get storage archives: [Archive Server]: retry after 30 seconds'".
  • [ABR-334107][ABR-334429] File recovery from disk backup fails with error "Operating system error: Is a directory".
Version 15.0.28936February, 2022
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A part of Acronis Cyber Protect Cloud 22.01 Hotfix 1

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ADP-18950] Agent autoupdate fails with error "The specified service already exists".
  • [ABR-337147] Backup process stalls after a while.
Version 15.0.28863January, 2022
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A part of Acronis Cyber Protect Cloud 22.01

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

Fixed issues

  • [ABR-330202] Unattended installation fails when started under user in Administrators group.
  • [ABR-334726] Unnecessary line displayed at the top of options list in tray monitor, account name is not shown