Last document update: February 11, 2025
Table of contents
What's new
Changes in the Startup Rеcovery Manager
This update introduces changes to the Startup Recovery Manager, that interfere with BitLocker if both BitLocker and Startup Recovery Manager are enabled on a protected Windows machine. When restarting the machine after an agent update (both manual or automated), the BitLocker recovery key is required.
To avoid the need of entering the BitLocker recovery key on protected workloads, suspend or disable BitLocker before updating the agent. After the update, enable BitLocker again. See product documentation.
Agentless backup for Nutanix AHV virtual machines
The agentless backup for Nutanix Acropolis Hypervisor (Nutanix AHV) virtual machines is a fast and reliable backup solution developed in tight cooperation with Nutanix. It offers flexible backup storage options: Acronis Cloud, Nutanix Objects, or Nutanix Files storage, as well as other public clouds, and enables cross-platform migration to Nutanix AHV VMs from anywhere (recover Any-to-Nutanix).
Licensing
- Virtual Machine quota per Nutanix VM (same as for other VMs).
- Acronis Cyber Protect 16 Cloud Deployment: Standard or Advanced Virtual Host for all VMs.
Support for new Linux kernels for backup
Now you can back up Linux workloads with kernel versions 6.10 and 6.11.
Acronis PSA (Advanced Automation): Quantity used and quantity sold reporting
We improved the precision of expense and profitability metrics in sales and billing reports. The separate reporting of used and sold product quantities allows MSPs to track more precisely their own expenses and profits for customer contracts with minimum usage commitments.
Licensing
- Advanced Automation
Acronis RMM (Advanced Management): Differentiate logged-in users when patching applications
This feature ensures seamless patch deployment across all applications, regardless of their installation types. By bridging the gap between user-specific and system-wide updates, this improvement significantly enhances the flexibility and reliability of our patching process.
Additional information:
- Comprehensive Coverage: Patch Management now supports patching for both applications installed for individual user accounts as well as system-wide installations. This eliminates the limitation where only system-wide installations were updated.
- Granularity: You can view granular activity details for each patched application, specifying whether it’s user-based or system-wide.
- Visibility: Sub-activities are listed under unified parent tasks, for easy tracking and management.
- Seamless integration: No additional configuration needed to enable user-based patching—it’s automatically applied.
Licensing
- Advanced Management
Acronis RMM (Advanced Management) + Advanced Security + EDR : Enhanced Reboot configuration for incident response through patching
The Advanced Reboot Configuration feature enhances the patching process during security incident response actions. IT administrators can now immediately deploy patches as part of their preventive measures, and leverage robust reboot management capabilities. This ensures a seamless experience for end users, while enabling organizations to respond swiftly to security threats and maintain compliance.
Additional information:
- Incident Response Integration: Enables immediate patching to address security incidents and prevent recurrence.
- Minimized disruptions: Clear notifications and flexible reboot options ensure that end users remain productive, without sudden interruptions.
- Granular control: IT admins gain precise management of reboot behavior, tailored for various scenarios, including critical or urgent patches.
- Enhanced user experience: Customizable notifications and reminders keep users informed about upcoming reboots without forcing immediate action.
Licensing
- Advanced Management + Advanced Security + EDR
Cloud Integrations: Improved ticket mapping for HaloPSA and Kaseya BMS
With the increasing number of products and features in Acronis, we also have increasing number of alert types, which might complicate the configuring of ticket mapping in integrations, such as PSAs that support ticketing scenarios.
The new ticket mapping flow groups alert types by application so MSPs can be confident that all relevant alert types are correctly configured for ticket sync. It also gives MSPs more control over ticket defaults. The new ticket mapping flow allows PMSs to accomplish the following tasks:
- Configure defaults for tickets.
- Configure ticket mapping for each application they are interested in.
Licensing
- All licenses
Updated Components
Cyber Protection agent
The Acronis Cyber Protection agent has new versions as follows.
- Acronis Cyber Protection agent for Windows (v.25.1.39419)
- Acronis Cyber Protection agent for Mac (v.25.1.39419)
- Acronis Cyber Protection agent for Linux (v.25.1.39419)
See the release history for the Acronis Cyber Protection agent here.
Changes in Acronis Cyber Cloud API
Upcoming end of support for /api/ams REST API
The /api/ams/ REST API, which is used for backup and resource management, will be deprecated and replaced by a new API. The new API will accommodate all integrations and automation scenarios that currently use /api/ams/.
The /api/ams/ REST API is not an official and public API. However, some customers are using it for integration and automation tasks. To ensure smooth transition, the deprecation will be done in phases, with one year of notice for each phase.
Herein we officially announce the beginning of the one year notice period for Phase 1. Documentation on how to migrate to the new public REST API will be provided.
One year after the official announcement of deprecation, there will be no commitment to support the /api/ams/ endpoints, even though they might still be available.
You can find more information and the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.
Fixed issues
Security
For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2501-55d9-2f05.
Acronis Cyber Protect Cloud
Backup
- [PLTFRM-73625] Backups fail with the error "The password for the protected backup is incorrect".
Common
- [ABR-393114] The message "Succeeded with warnings" appears in the Protection panel of devices, even though all activities completed successfully.
- [ABR-394497] Unable to remove network folders from the list of backup storage locations.
- [ABR-395582] Unable to change the backup source in cloned protection plans.
- [ABR-395682] It is not possible to delete the vaults of child tenants under a tenant.
- [KERNEL-17447] If the NetFilter driver is enabled, the update of Cyber Protection definitions might cause network connection errors on protected workloads.
Cyber Protection Agent
- [ABR-381216] Replications to cloud are slow.
- [ABR-396377] Acronis Hyper-V Virtual Machine Watcher service fails to start.
- [ADP-39346] The alert "Data collection failed" is not properly cleared for the "Failed Logins" monitor.
- [PLTFRM-73895][PLTFRM-73065] Protected workloads appear to be offline in the Cyber Protection console after agent update.
Cyber Scripting
- [ABR-394813] The execution of cyber scripts might fail.
Known issues and limitations
Acronis Cyber Protect Cloud
Backup
- [ABR-365442] The backup validation completes successfully, but the validation status is incorrect or missing in backup sets with a large number of backups.
- [ABR-361097] It is possible to create backups with special characters in their names, but such backups are not accessible when saved on a network storage.
- Solution: Do not use special characters in backup names, even though the application allows you to.
- [ABR-305920] The backups of System state performed via the Windows Server Backup feature fail with the error message "The process cannot access the file because it is being used by another process."
Bootable media
- [ABR-358235] WinPE-based media: Unable to browse backup files if the cloud storage location contains corrupted backup archives.
Cyber Protection agent
- [ABR-371912] The Acronis SnapAPI module may require separate compilation after installation on Rocky Linux or Oracle Linux 8.7 distributions.
- Solution: Compile the SnapAPI module manually after installing the Agent for Linux on a workload that runs on a Rocky Linux or Oracle Linux 8.7 distribution.
Recovery
- [ABR-371521] When browsing backup archives, the sorting of files by last change date does not work correctly.
Virtualization protection
- [ABR-383978] No alert about almost reached storage quota is displayed for agentless Microsoft Azure VM backups.
- [ABR-383972] No alert about exceeded storage quota is displayed for agentless Microsoft Azure VM backups.
For more information on known issues and workarounds, please visit our Knowledge Base.