Last document update: November 6, 2024
Table of contents
What's new
Acronis Cyber Protect Cloud
Reminder: Mandatory 2FA for partner accounts starting with Acronis Cyber Protect Cloud 24.09 release
Effective from the Acronis Cyber Protect Cloud 24.09 release, 2FA is mandatory for all partners using paid services (production mode). The option to disable 2FA at the account level will soon become unavailable.
We strongly urge you to enable 2FA in advance to ensure a smooth transition and avoid disruptions. This proactive approach will help you and your team seamlessly adjust to the new security measures. You can enable 2FA by following these steps:
- Navigate to the Management Portal.
- Go to Settings > Security.
- Enable Two-Factor Authentication.
Once 2FA is enabled, all users within your organization will be prompted to set up 2FA the next time they sign in or when their current sessions expire. Detailed instructions can be found in our documentation.
This update applies exclusively to partners using paid services (production mode). Trial partner accounts and customer accounts will not be affected.
Custom API Integrations: Transition to API Clients
If you are using a custom API integration with basic authentication (just login and password), we recommend migrating to API clients. This method offers enhanced security and aligns with industry best practices. While we understand that this transition may take time, you can temporarily disable 2FA at the user level by converting the user to a service account. Please note that such exemptions pose risks to your account security and are undertaken at your own risk.
No action required for integrations provided via Acronis Solutions Catalog.
We appreciate your cooperation and commitment to enhancing security. Should you have any questions or need assistance, please do not hesitate to contact our support team
Allow access to billing data when Support access is disabled
Distributors in marketplaces often require access to customers' usage data to provide billing automation for service providers (SPs) when SPs use a distributor’s marketplace integrated with Acronis Cyber Protect Cloud.
Previously, if an SP disabled the “Support access” option, the distributor would lose visibility into customers' usage data, making billing automation impossible.
The new solution ensures that customers' usage data is always available in usage reports, regardless of the ‘Support access’ setting. This allows distributors to automate the billing for SPs seamlessly.
How it works
- The Distributor integration makes a POST /reports API call to the Platform to request a “stored” report.
- The Distributor downloads the report using its UUID via the following requests
- GET /api/2/reports/<report_id>/stored
- GET /api/2/reports/<report_id>/stored/<stored_report_id>
The resulting report contains the customer usage data that is necessary for billing purposes.
Licensing
Available to all partners
EDR: Public API
The API for EDR provides improved capabilities for integration with automation tools, thus allowing Acronis partners and their customers to increase their operational efficiency and reduce costs. The following features are added:
- Information and examples for the API in the public API documentation.
- Mass management for incidents.
Partners with Advanced Security + EDR licenses can utilize the EDR API to:
- Expand the functionalities of the existing APIs and enable end-to-end incident management and remediation through API-based MDR services.
- Add incident management capabilities to their API-based automation services.
- Offer advanced workflows for mass modification and management of incidents.
Licensing
Advanced Security + XDR
macOS 15 Sequoia support
Starting with this release, partners can protect macOS 15 Sequoia workloads with Acronis Cyber Protect Cloud functionality, including backup, security, and File Sync and Share.
Licensing
- Available as a standard feature in Acronis Cyber Protect Cloud
- Available both in advanced licensing and legacy licensing
- Licensing models supported: Per gigabyte, Per workload
Cyber Cloud integrations: Scalable ticket mapping for ConnectWise PSA and Datto Autotask PSA
With the increasing number of products and features in Acronis, we also have increasing numbers of alert types, which complicates the configuration of ticket mapping in integrations, such as PSAs, that support ticketing scenarios.
The new ticket mapping flow gives MSPs more control over ticket defaults. It also groups alert types by application so MSPs can be confident that all relevant alert types are correctly configured for ticket sync.
Scenarios
- MSP configures defaults for tickets
- MSP configures ticket mapping for each application they are interested in
Licensing
All licenses
Updated Components
Cyber Protection agent
The Acronis Cyber Protection agent has new versions as follows.
- Acronis Cyber Protection Agent for Windows (v.24.10.38844)
- Acronis Cyber Protection Agent for Mac (v.24.10.38844)
- Acronis Cyber Protection Agent for Linux (v.24.10.38844)
See the release history for the Acronis Cyber Protection agent here.
Changes in Acronis Cyber Cloud API
Upcoming end of support for /api/ams REST API
| The text below is requested and approved by Maxim Cherey. The text is prepared in ABR-381840. Do not include this info note in the output (note: GV) |
The /api/ams/ REST API, which is used for backup and resource management, will be deprecated and replaced by a new API. The new API will accommodate all integrations and automation scenarios that currently use /api/ams/.
The /api/ams/ REST API is not an official and public API. However, some customers are using it for integration and automation tasks. To ensure smooth transition, the deprecation will be done in phases, with one year of notice for each phase.
Herein we officially announce the beginning of the one year notice period for Phase 1. Documentation on how to migrate to the new public REST API will be provided.
One year after the official announcement of deprecation, there will be no commitment to support the /api/ams/ endpoints, even though they might still be available.
You can find more information and the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.
Fixed issues
Acronis Cyber Protect Cloud
Active Protection
- [AMP-28494] Realtime Protection causes performance degradation of Microsoft Outlook.
Cyber Protection Agent
- [ABR-378710] Incorrect list of archives is shown in the backup storage cloud vault.
- [ADP-37964] Multiple data collection alerts are triggered and the following error is shown in alert details "Windows Update status monitor - MI-based monitoring failed to collect data."
Microsoft 365, Google Workspace, and other applications protection
- [PLTFRM-70848] Cloud to cloud backups fail with the error "[Archive Server]: access denied".
- [PLTFRM-70322] Website backups are stuck in queued state.
Known issues and limitations
Acronis Cyber Protect Cloud
Backup
- [ABR-365442] The backup validation completes successfully, but the validation status is incorrect or missing in backup sets with a large number of backups.
- [ABR-361097] It is possible to create backups with special characters in their names, but such backups are not accessible when saved on a network storage.
- Solution: Do not use special characters in backup names, even though the application allows you to.
- [ABR-305920] The backups of System state performed via the Windows Server Backup feature fail with the error message "The process cannot access the file because it is being used by another process."
Bootable media
- [ABR-358235] WinPE-based media: Unable to browse backup files if the cloud storage location contains corrupted backup archives.
Cyber Protection Agent
- [ABR-371912] The Acronis SnapAPI module may require separate compilation after installation on Rocky Linux or Oracle Linux 8.7 distributions.
- Solution: Compile the SnapAPI module manually after installing the Agent for Linux on a workload that runs on a Rocky Linux or Oracle Linux 8.7 distribution.
Recovery
- [ABR-371521] When browsing backup archives, the sorting of files by last change date does not work correctly.
Virtualization protection
- [ABR-383978] No alert about almost reached storage quota is displayed for agentless Microsoft Azure VM backups.
- [ABR-383972] No alert about exceeded storage quota is displayed for agentless Microsoft Azure VM backups.
For more information on known issues and workarounds, please visit our Knowledge Base.