Release Notes

Last document update: April 26, 2024

Table of contents

What's new

30-day product evaluation period for end-customers

To enhance the clarity and predictability of billing for partners, the product evaluation period for end-customers has been fixed to 30 days.

The Management Portal now displays the number of days remaining until the end of the evaluation period for customer tenants.

If you decide to cancel an evaluation for a customer, you need to delete the corresponding customer tenant. Otherwise, upon the expiration of the evaluation period, the customer will automatically be switched to Production mode, and the corresponding usage will be included in the nearest future billing cycle.

For more information, see the Partner Administrator Help.

Acronis Managed Detection and Response

Acronis Managed Detection and Response (MDR) is a simplified, continuous, and effective endpoint security service. In partnership with Novacoast, MDR enables service providers to deliver unmatched business resilience to clients, while also optimizing their resource allocation.

• MDR provides a 24/7/365 remotely delivered modern security operations center that monitors, rapidly detects, investigates, contains, responds, and remediates threats and attacks.
• MDR complements Acronis EDR with a managed service that enables partners who would otherwise not have the skillset to operate EDR to benefit from EDR.
• MDR helps increase end-customer satisfaciton, as partners become even more familiar with securing end-customer environments. 
• Greater pricing flexibility with two tiers of service, enabling partners to serve more clients and unlock premium margins.

After the service is enabled by a partner and configured in Acronis Cyber Cloud, the platform starts forwarding EDR incident telemetry to Novacoast, who then investigate and implement response activities to address these incidents.

Licensing

Available as a Managed Detection and Response offering item in Advanced Security + EDR pack.

Partner-level management of EDR incidents​

​This release introduces a new incident management interface at the partner level, which enables partners to manage incidents for all customers, without having to switch out of a current customer view to another customer view.

Licensing

Available to all partners with the Advanced Security + EDR license.

Cyber Scripting with Generative-AI integration

Partners can unlock the full potential of automation by leveraging generative AI technologies and creating powerful scripts with just a set of simple instructions. The integration of our Advanced Management functionality with OpenAI provides partners with a user friendly interface that caters to users on varying levels of technical expertise. 

Partners can use Generative-AI integration to review and complete the existing code when they struggle with complex scripts. Thus, partners can produce scripts faster than ever.

If a security incident is detected in the system, a technician can now take quick action to mitigate it by generating a custom AI-driven script directly from the Advanced Security + EDR console.

Licensing

Available to all partners that have the Advanced Management pack.

Advanced backup: Direct backup to Amazon S3 and Wasabi storage

Starting with this release, you can store backups on Amazon S3 and Wasabi storage without the need to manage additional gateway machines.

Backup and restore Windows, Linux, and/or VM data to and from Amazon S3 and Wasabi storage, including disk/volume (physical and virtual), and files/folders.

Recover to bare metal via bootable media by registering it on the management server for remote management.

Limitations

• The validation of backups is disabled to avoid excessive egress traffic costs.
• The location does not support the ”refresh” or ”re-attach” options.
• Archival is not supported.

Supported Amazon Storage Classes: S3 Standard, S3 Standard Infrequent Access (S3 Standard-IA), and S3 One Zone Infrequent Access (S3 One Zone-IA)

Licensing

• Per gigabyte and Per workload models: The Advanced Backup pack is required for each workload that is backed-up or replicated to Amazon S3/Wasabi.
• Per gigabyte model only: Public cloud storage has the same charge as local storage.

Email Security: White-label console and email notifications with the branding of the Managed Service Provider

Now Managed Service Providers (MSPs) can send their customer users MSP-branded notifications regarding email security events. This helps Managed Service Providers to:

• Increase brand recognition.
• Provide a consistent customer experience.
• Strengthen relationships with their customers.

Licensing

Available to all partners taht have the Advanced Email Security pack.

Advanced Automation: ​Minimum billing commitments in contracts

Starting with this release, Managed Service Providers (MSPs) can create contracts with minimum commitments to customers.

Sales items for consumed Acronis products that are not included in a contract are now generated automatically to improve customer billing.

The monthly billing cycle for Acronis products is automated.

Licensing

Available to all partners that have the Advanced Automation pack.​

Integrations

Generic SIEM connector: Exporting Audit log data

Acronis partners can now easily comply with various regulatory compliance and cyber insurance requirements (such as HIPAA) by keeping Audit events in third-party SIEM platforms for as long as required. 

Licensing

All licenses.

SIEM Integrations

Partners use SIEMs to analyze alerts and events on the devices and networks that they monitor. Including Acronis data in this analysis is extremely valuable.

Starting with the C24.03 release, Acronis adds integrations with the following SIEM tools: LogRhythm,ManageEngine EventLog Analyzer, FortiSIEM, Trellix, RSA NetWitness, Exabeam, RocketCyber, Coralogix, Graylog, and Elastic.

Licensing

All licenses.

Microsoft Entra ID integration

Starting with the C24.03 release, partners who leverage Microsoft Entra ID to manage user access to multiple systems within their organizations can activate and configure the integration with Microsoft Entra ID in Acronis Cyber Protect Cloud to enable Single Sign-On (SSO) and automated user provisioning to Acronis Cyber Protect Cloud from their Microsoft Entra ID instances.

Licensing

All licenses.

ConnectWise ScreenConnect 1.3.3

This release resolves an issue where, under certain circumstances, the integration could not connect to the Acronis Cyber Cloud data center.

Licensing

All licenses.

HaloPSA 1.2

Starting with this release, pay-as-you-go usage will be reported as metered instead of updating the quantity. Thus the integration will adhere to standards and expectations for metered contracts in HaloPSA

Licensing

All licenses.

Advanced Disaster Recovery: End of support for Ubuntu 16.04 LTS on June 30, 2024

Support for Ubuntu 16.04 LTS in Advanced Disaster Recovery will end on June 30, 2024. After this date, we will no longer provide any software or security updates to support Disaster Recovery scenarios for Ubuntu 16.04 LTS workloads. Learn more

Updated components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows:

• Acronis Cyber Protection Agent for Windows (v.24.3.37784)
• Acronis Cyber Protection Agent for Mac (v.24.3.37784)
• Acronis Cyber Protection Agent for Linux (v.24.3.37784)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

Security

For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2403-3539-a704.

Acronis Cyber Protect Cloud

Account Server

• [PLTFRM-63458] Sometimes privileged access service (PAS) wrongly rejects valid token due to old token-key cache.

Backup

• [ABR-375627] On rare occasions, the cloud-to-cloud backups of Microsoft 365 mailboxes and OneDrive instances may fail with the error "Could not save BackupStatus: [Archive Server]."

Disaster Recovery

• [DRAAS-27233] The data for storage usage by recovery servers is not updated when storage quota is exceeded.

• [DRAAS-25352] The Runbook activity details show errors even though the activity succeeded.

Recovery

• [ABR-367677] Recovery tasks of OneDrive workloads are processed very slowly in some cases.

Known issues and limitations

Agent

• [ABR-371912] The Acronis SnapAPI module may require separate compilation after installation on Rocky Linux or Oracle Linux 8.7 distributions.
  • Solution: Compile the SnapAPI module manually after installing the Agent for Linux on a workload that runs on a Rocky Linux or Oracle Linux 8.7 distribution.

Backup

• [ABR-365442] The backup validation completes successfully, but the validation status is incorrect or missing in backup sets with a large number of backups.
• [ABR-361097] It is possible to create backups with special characters in their names, but such backups are not accessible when saved on a network storage.
  • Solution: Do not use special characters in backup names, even though the application allows you to.
• [ABR-305920] The backups of System state performed via the Windows Server Backup feature fail with the error message "The process cannot access the file because it is being used by another process."

Bootable media

• [ABR-358235] WinPE-based media: Unable to browse backup files if the cloud storage location contains corrupted backup archives.

Recovery

• [ABR-371521] When browsing backup archives, the sorting of files by last change date does not work correctly.

For more information on known issues and workarounds, please visit our Knowledge Base.