Release date:November, 2023
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Last document update: November 27, 2023

Table of contents

What's new

Enhanced user experience for managing exclusions within protection plans

Simplifies the configuration of Antivirus, Antimalware, and URL filtering exclusions when managing protection plans. The exclusions functionality is now more intuitive and easier to use:

  • Exclusions for Antivirus, Antimalware, and URL filtering policies are now defined in a single place.
  • Exclusions support network folder paths and wildcards (* and ?) for all security engines.

Licensing

Available in Acronis Cyber Protect Cloud standard license.

"All updates" option when managing patches for third-party products

Improves the patch management for Windows third-party products.

  • Streamlined patch management: Simplifies the update deployment process by installing all available updates, ensuring that no critical updates are missed.
  • Comprehensive patching: Ensures there are no limitations on versions when managing applications.
  • Enhanced security: By deploying the latest patch, whether minor or major, systems are always updated and secured against cyber attacks.

Licensing

Advanced Management pack required.

Prevent failover to a non-quiesced VM snapshot

Improves the management of agentless VM backups on VMware and Hyper-V, ensuring predictable backup data consistency.

For mission-critical applications, it is important that despite random occasional VSS failures, the backup does not failover to non-VSS (aka "non-quiesced") VM snapshots, which could result in backups with unknown or unpredictable data consistency inside. This new functionality prevents non-application-consistent VM snapshots from being used as a data source for backups. If a quiesced snapshot fails for a VM after all attempts set under Backup Options > Error Handling, the backup will fail instead of automatically failing over to a non-quiesced snapshot.

Licensing

Available in Acronis Cyber Protect Cloud standard license.

Updated components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows:

  • Acronis Cyber Protection Agent for Windows (v.36791)
  • Acronis Cyber Protection Agent for Mac (v.36791)
  • Acronis Cyber Protection Agent for Linux (v.36791)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes the more significant fixes in this release. The full list of fixed issues is available upon request.

Security

For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2311-3822-c6c3.

Acronis Cyber Protect Cloud

Backup

  • [ABR-375035] Retrying to backup missing items significantly slows down the backup operation.
  • [ABR-374540] Cloud-to-cloud backups are not running as scheduled.
  • [ABR-372971] The size of mailboxes is much bigger than the usual incremental backup after the deletion of multiple items.
  • [ABR-371997] Website backups do not run daily, as scheduled.
  • [ABR-370930] Backups fail with errors "Login failed for user", "Failed to authorize user", "Backup has failed on database level".
  • [ABR-375614] After updating the agent on a protected workload, recovery points and encrypted backups are not displayed on the Cloud storage tab unless you refresh the page.

Common

  • [ABR-375533] Slow performance of the Cyber Protect console.
  • [ABR-374596] Incorrect assignment of service quotas in the Management portal might affect the operation of Advanced packs.
  • [AMP-21681] Personal storage on Google Drive, OneDrive, Dropbox, or SharePoint is being blocked as illegal download due to incorrect mapping.
  • [PLTFRM-59623] Reports fail with errors or indicate incorrect status in the Cyber Protect console.
  • [PLTFRM-59288] Communication between the storage manager and ACI fails due to token expiration.
  • [PLTFRM-58699] The Management Server appears to be offline after a successful online registration.
  • [PLTFRM-58699] Continuous data protection (CDP) feature enablement issue for accounts without advanced backup pack.
  • [PLTFRM-60010] Configuration issue: /api/1/rpc/ fails to be added to CyberMeshSidecar config.

Cyber Protection agent

  • [ABR-371779] When fast startup is enabled on a Windows workload where the Cyber Protection agent is installed, existing user profiles cannot be loaded, and the default Windows desktop is displayed.

  • [ABR-375614] After updating the agent on a protected workload, recovery points and encrypted backups are not displayed on the Cloud storage tab unless you refresh the page.

  • [ABR-375181] Issues with 'fix_wrong_bddci' hack implementation: installation fails if hack 'fix_wrong_bddci' fails.

Cloud integrations

  • [CI-25447] Mapping an Autotask customer to an Acronis customer fails with error "Bad request: detected request to change status of secondary offering item returned "cannot_disable_storage_used_by_child_tenant"".

Known issues and limitations

Backup

  • [ABR-375627] Cloud-to-cloud backups of mailboxes and OneDrive instances fail with the backup agent error "Could not save BackupStatus: [Archive Server]: "
  • [ABR-365442] The backup validation completes successfully, but the validation status is incorrect or missing in backup sets with a large number of backups.
  • [ABR-361097] It is possible to create backups with special characters in their names, but such backups are not accessible when saved on a network storage.
    Solution: Do not use special characters in backup names, even though the application allows you to.
  • [ARC-525] Cloud-to-Cloud backups of Microsoft 365 objects may fail with "[Archive Server]: net/http: request canceled (Client.Timeout exceeded while awaiting headers)" or "Failed to read data from the backup. "msg": "failed to unmarshal collection data: invalid json: '': unexpected end of JSON input"" errors in rare cases.

Recovery

  • [ABR-370018] Recovery tasks of OneDrive remain stuck at a certain percentage progress for a very long time.
  • [ABR-367677] Recovery tasks of OneDrive are processing very slowly.
    Solution: See https://kb.acronis.com/content/72506.

For more information on known issues and workarounds, please visit our Knowledge Base.