Release date:January, 2023

Table of contents

What's new

Acronis Cyber Protect Cloud

Group management for Microsoft 365 and Google Workspace

Saves time and effort with streamlined protection management for multiple Microsoft 365 and Google Workspace workloads, eliminating the need to configure protection for each workload.
This is especially useful in scenarios where customers have hundreds of seats.

RMM and PSA integrations

Customer provisioning from Datto RMM

Introduces manual and automatic customer tenant provisioning based on sites in Datto RMM. Reduces cost of onboarding for customer tenants by provisioning Datto RMM-managed sites.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.31596)
  • Acronis Cyber Protection Agent for Mac (v.15.0.31596)
  • Acronis Cyber Protection Agent for Linux (v.15.0.31596)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.


For information about security issues fixed in this release, please refer to

Acronis Cyber Protect Cloud

  • Common

    • [ABR-355006][ABR-346589] A scheduled protection plan is shown as "Not scheduled" in the "Next backup" field, and cannot be run manually either.
    • [AUK-6236] The link to a video tutorial on how to create a protection plan is empty.
    • [ARC-472] Backup of a recovery server in production failover state fails.
    • [ABR-355134] Opening a device details page results in an "Access denied" error.
    • [DRAAS-27298] Wrong backup size is displayed on Backup storage tab.
  • Cyber Protection Agent

    • [ABR-356456] Backup fails with error "x509: certificate signed by unknown authority" after agent update to C22.09 (15.0.30430) due to GoDaddy certificate got removed. 
    • [ADP-26041] Agent update fails with error "Task timeout expired".
    • [ABR-359177] Validation of encrypted local backup fails with error "The password for the protected backup is incorrect".
    • [ADP-25340] Agent auto-update fails with "One or several critical issues are found".
    • [ADP-26045] Agent auto-update fails with error "Agent Unexpected Termination".
  • Dashboards and reports

    • [ADP-25395] Widget "Patch installation history" misses some of the installed updates.
  • Disaster Recovery

    • [DRAAS-27201] Test failover of recovery server fails with error "Task timeout expired. The agent that is responsible for processing the task is not accessible" despite changing flavors.
    • [DRAAS-26951] Accessing a recovery server fails after enabling "Public IP" offering item for an affected customer.
    • [DRAAS-25587] A "dynamic" disk type is created on a virtual machine after failback while a "static" type was selected originally.
    • [DRAAS-27515] Creation of a recovery virtual machine fails with error "Internal error. Please try again later or contact support". While the next attempt is successful.
    • [DRAAS-27118] Test failover fails with error "DisasterRecovery.RunVmFileSystemCorrupted".
    • [DRAAS-27103] Operation "Optimizing recovery point for fast boot" sparadically fails with error "Failed to open 'AURService' service key".
    • [DRAAS-26813] Cloud network creation fails during VPN gateway deployment.
  • File Sync & Share

    • [ASRV-13389] Download of a subfolder under any root folder does not show any progress.
  • Linux protection

    • [ABR-354123] CloudLinux 8.6 halts and requires a reboot after backup starts.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-359591] Download of Microsoft 365 mailbox backup as PST results in empty file.
    • [ABR-354356] Importing a PST file in Microsoft Outlook fails. 
    • [ABR-355529] Recovery of an entire Gmail mailbox creates duplicated events in Calendar.
    • [ABR-359414] Microsoft SharePoint Online recovery fails with error "Task timeout expired. The agent that is responsible for processing the task is not accessible".
    • [DF-3544] Catalog indexing for multiple Microsoft 365 backups fails with error "An internal error. Please contact the support team" during metadata indexing stage.
    • [PLTFRM-46940] The "Email security" tab is available on partner level in Cyber Protection console.
    • [PLTFRM-47426] Microsoft 365 mailbox backup fails with "Access denied" error.
  • Notary

    • [AN-3782] Signature field appears off the page after it's signed.
  • Security and management

    • [AMP-14855] Email with backup validation screenshot is not sent.
    • [ADP-25993] Vulnerability assessment and patch management update fails with error "Could not convert character encoding".
    • [ADP-25050] Script execution fails with error about invalid PowerShell interpreter version, while proper version 5.1 is installed.
  • Virtualization protection

    • [ABR-309568] Backup of Hyper-V virtual machine fails without re-attempts if datacenter is under maintenance.

Management Portal and Platform Core

  • [PLTFRM-38862] Quota is reached for Microsoft 365 seats, while it's set to Unlimited.
  • [PLTFRM-47573] Cannot change Immutable storage's retention period in Management Portal, since Governance mode isn't enabled by default.
  • [PLTFRM-40093] Loading API clients page fails when tenant has too many API clients (10K+).
  • [PLTFRM-46160] Slow response of /offering_items endpoint at EU2 datacenter.
  • [PLTFRM-43098] Usage "0" is still shown after File Sync & Share service was disabled for a customer.
  • [PLTFRM-47800] Unable to remove contact of a deleted user from company profile.
  • [PLTFRM-47326] Opening "Settings" → "Security" page in Management Portal is followed by an error "Please try to refresh the page".

PSA and RMM integrations

  • [ED-851] Enabling backup fails with error "The Backup agent is not available" in Plesk and cPanel integrations.
  • [CI-19748] Saving tenants mapping fails when both customer and site are deleted in Datto RMM integration.
  • [CI-19430] Acronis Backup extension for Plesk is not detected after migration from one Virtuozzo host to another.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.
  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.
  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support for the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file-level backup does not support a custom profile path.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3

      • Solution: disable Secure Boot in EFI boot manager configuration after recovery

    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)

    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.

    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.

    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.

    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.

    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.

    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.

    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.

    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.

      • Solution: Select a different volume for the mounted VM disk path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.

    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.

    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.

    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.

    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."

    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.

  • Data Loss Prevention and Device control

    • [DEVLOCK-4028] There is no control of chats for Zoom desktop agent.
    • [DEVLOCK-3717] Automatic internal hosts recognition fails in some scenarios for HTTP servers.
    • [DEVLOCK-3930] There is no control for copy text operation (Clipboard, Redirected clipboard) in Adobe Acrobat reader DC Windows 10 x86.
    • [DEVLOCK-2728] In some scenarios system may become unstable when copying many files to Removable and SMB simultaneously.
    • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agent setup hangs at upgrading due deadlock in Agent for DLP.
    • [DEVLOCK-2512] In rare cases Acronis Cyber Protect Agent can't be stopped.
    • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.
    • [DEVLOCK-3717] Automatic internal/external destination detection for HTTP within a domain with hostname access does not work correctly (detected as External).
    • [DEVLOCK-4481] Google Chrome does not start with DLP Agent installed.
    • [DEVLOCK-4235] No file sharing control if uploading files via api using python.
    • [DEVLOCK-4762] DLP agent service cannot be stopped during content inspection process.
    • [DEVLOCK-4028] There is no control for the group chats in Zoom desktop agent.
    • [DEVLOCK-4070] The USB allowlist not working on a physical MacBook computer (applies to Device control module on macOS).
    • [DEVLOCK-4117] HID Bluetooth devices denied by service when "Bluetooth HID" checked in the Device types allowlist (applies to Device control module on Windows computers).
    • [DEVLOCK-4451] HTTP Communication error while a client software on a computer with the Advanced DLP agent tries to connect to the Sage database.
    • [DEVLOCK-4715] It is possible to create a data flow policy rule with empty Sensitivity field.
    • [DEVLOCK-4016] Sender's friendly name and ID are not captured for GMX Web Mail in case of an email draft creation.
    • [DEVLOCK-4447] No Justification dialog is presented to the sender for Naver WebMail in case of an email draft creation.
    • [DEVLOCK-4025] Recipient's friendly name and ID are not captured for ICQ desktop agent (applies to Windows 10 x86).
    • [DEVLOCK-4045] Sender's friendly name and ID are not captured for Mail.
    • [DEVLOCK-4421] No Justification dialog is presented to the sender for Mail in case of an email draft creation.
    • [DEVLOCK-4785] Sensitive data in Serbian of the "Marked as Confidential" category is not detected by content analyzer.
    • [DEVLOCK-4772] Not all sensitive data in Portuguese of the "Marked as Confidential" category is detected by content analyzer.

Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.