Release date:December 2022

Table of contents

What's new

Acronis Cyber Protect Cloud

Compliance mode for Immutable Storage

Enable compliance mode to ensure that customer backups are not lost and backed-up data can be easily recovered in the case of a malware attack, or accidental or malicious deletion by a rogue administrator. Once enabled, no user can disable immutable storage, including the Acronis Support team.

Backup for Synology NAS

Partners can now use an Acronis agent for Synology (DSM 6.x) for direct backup of NAS data to the Acronis cloud. The usage of this agent makes the prerequisite for a mediating server, between the NAS and Acronis cloud, redundant.

Advanced Data Loss Prevention: File-type based custom sensitive data classifiers

Partners can now set DLP policy rules that can control information flows based on types of transferred files that end-customers consider sensitive.  Custom file type categories may be created by using a combination of custom and built-in file type based detectors. The solution uses binary signature-based detection of 5,500 file types, including embedded files and files in nested archives.

Advanced Disaster Recovery: Automated test failover

Set and schedule automated tests for your end-customer's Disaster Recovery environment. The automated test will recover the servers to an isolated network environment and verify that each server was booted successfully. The partner will receive an alert in case of an unsuccessful boot of a server. The capability enables partners to reduce the cost of achieving compliance, increase server recoverability, and reduce risk of failed recovery.

Advanced Email Security: Partner visibility to protection scope​

Partners can now view a list of email seats that are protected for each end-customer email domain. This will enable a partner to report detailed usage to end-customers and to ensure the proper coverage of the solution.

Advanced Management: New remote desktop and assistance

Partners can now use a single application for seamless remote access and support for Windows, macOS, and Linux workloads, saving the time and cost of traveling or an on-site fix, by using a highly secure NEAR proprietary protocol (RDP ports are not opened). This capability is fully integrated to the Cyber Protection console and at no additional cost to Advanced Management.

Files Sync & Share: Share Files/Folder without download for external users

Users of Acronis Files Cloud can now share confidential documents with external users, without letting external users download the shared document.

Management Portal and Platform Core

In-product maintenance notifications

Notifications about scheduled, ongoing maintenance, or service degradation will appear on the top of Management Console pages.

RMM and PSA integrations

N-able N-sight RMM integration 2.0

Updated integration for N-able N-sight RMM that enables provisioning of all or selected customers from RMM to new customer tenants in Acronis, mapping RMM customers to existing Acronis customers, and configuring the automatic sync of future changes in RMM.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.31286)
  • Acronis Cyber Protection Agent for Mac (v.15.0.31286)
  • Acronis Cyber Protection Agent for Linux (v.15.0.31286)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-357395] Protection plan deployment failed with error "Credentials Store request failed".
    • [ABR-345531] Registration token can be generated for a partner user if its lifetime was changed.
    • [ABR-359014] "Waiting for server response" is shown too long during scrolling the "All Devices" list.
    • [ABR-359358] Backup of a website fails with error "failed to create ssh connection: \"<website_address>:22\": ssh: handshake failed: ssh: unable to authenticate, attempted methods [none], no supported methods remain".
    • [ABR-346622] Unclear error is shown when cloud storage offering item is disabled for a customer and administrator edits a protection plan.
    • [ABR-359711] False-positive "No backup for x days" alert.
    • [PLTFRM-45883] Alerts are listed for non-direct customers.
    • [AUK-6211] Endless loading while applying a protection plan to a duplicated workload.
    • [PLAB-2172] Performance issue in Cyber Protection console at US2 datacenter.
    • [ABR-345439] File recovery of "C:\" folder fails with Error Windows error: (0x8007010B).
    • [ABR-359135] False-positive "No quota" message is shown when trying to change a service quota for a workload.
    • [ABR-356713] Incorrect service quota consumption is shown in the Cyber Protection console of EU8 datacenter.
    • [ABR-358948][ADP-25571] Backup fails with error "Failed to set network isolation status: Error 0x2d20004".
  • Cyber Protection Agent

    • [ABR-359642] Agent registration page doesn't populate accounts for selection in case if user has Protection service Administrator role.
    • [ABR-356140] Unclear agent installation error "Failed to get SID of group 'Cyber Operators'".
    • [ABR-357265] Agent autoupdate fails with error "Fatal error during installation. Some actions failed during upgrade tool execution".
    • [ADP-25109] Agent autoupdate fails with error "Failed to open Service Control Manager with error: The RPC server is unavailable".
    • [ADP-25340][ABR-357192] Agent autoupdate fails with error "One or several critical issues are found".
    • [ABR-358323] Unclear error message when agent autoupdate fails "Fatal error during installation. Several Acronis services were enabled".
    • [ADP-25035] Agent autoupdate fails with error "exec-timeout-expired".
    • [ABR-357201] Agent autoupdate fails with error "Fatal error during installation".
    • [PLTFRM-46252] Agent fails to start after installation with error "Failed to start service 'aakore'".
    • [AMP-13776] Excessive RAM usage after installing C22.10 agent and enabling Active Protection + Behavior Engine.
  • Dashboards and reports

    • [ADP-11774] New activities are not shown in the "7 days history" widget.
  • Disaster Recovery

    • [DRAAS-25292] Setting up a disaster recovery infrastructure fails in case of 169.254.x.x address is used.
    • [DRAAS-27067][DRAAS-27119][DRAAS-27117][DRAAS-27121] Test failover fails with error "DisasterRecovery.RunVmFileSystemCorrupted".
    • [DRAAS-27059] "Optimizing recovery point for fast boot" fails with error "Failed to open 'AURService' service key".
    • [DRAAS-25353] Server creation by a runbook fails if IP address is used already as a test IP address.
    • [DRAAS-26522] Disaster recovery runbook fails to start a test server with error "Failed: No disk backups before the selected recovery point in time or these backups are encrypted".
    • [DRAAS-26880] Failback data transfer fails at a random point.  
  • Data Loss Prevention and Device control

    • [DEVLOCK-4518][DEVLOCK-4176] WhatsApp Desktop app is getting blocked by Advanced Data Loss Prevention.
  • File Sync & Share

    • [AFDC-1854] Sync down from Cloud to Desktop Client fails with error "Failed to fetch the sync status".
    • [ASRV-13185] Files Cloud storage quota limit is being ignored when set to "0".
    • [AFDC-1863] Using "Sign in as a different user" while the agent is syncing can cause data loss in the local sync folder.
  • Linux protection

    • [ABR-357273] Acronis Linux -based bootable media does not support I219-LM network interface card.
    • [ABR-357274] Backup of CloudLinux 8.6 intermittently fails due to the operating system removes the snapshot.
  • Microsoft 365, Google Workspace, and other applications protection

    • [PLTFRM-44784] Protected and Unprotected Microsoft 365 storage metrics are missing in usage report.
    • [ARC-468] Backup of Microsoft SharePoint Online fails with error "A backup agent error: '[Archive Server]: server instance mismatch".
    • [PLTFRM-44731] Microsoft 365 backup fails with error "Cannot open or create backup file '<file_name>'. [Archive Server]: storage unavailable".
    • [ABR-359295] Protection plan for Microsoft Teams has a mix of English Japanese localization after update to C22.11.
    • [ABR-357443] Microsoft Teams backup fails with error "Service 'Microsoft OneDrive' is temporarily not available: 'Error: 404 GET".
    • [ABR-359101] Adding mySQL database to a protection plan fails with error "Unable to connect with specified data".
    • [ABR-358848] Refreshing a backup storage vault fails with error "Task timeout expired. The agent that is responsible for processing the task is not accessible".
    • [ABR-356168] Gmail restore fails with error "An internal error has occurred in the cloud agent: 'slice is completed'".
    • [ABR-355524] Recovery of an entire Gmail mailbox with shared calendars creates duplicated events.
  • Security and management

    • [ADP-24597][ADP-25179][ADP-25089] Editing a protection plan fails with error "The protection plan cannot be loaded now, please try later".
    • [AMP-12970] Vulnerability assessment detects an incorrect version of Google Chrome and leads to patch installation failure.
    • [REM-1129] Add/Remove credentials buttons are not displayed in Cyber Protection console.
    • [AMP-12761] Cyber Protection Monitor doesn't show Antivirus protection status in certain circumstances.
  • Virtualization protection

    • [ABR-358225][ABR-352567] Unclear error message "Cannot back up virtual machines of the ESX(i) server because the "vStorage APIs" feature is not installed on the server".
    • [ABR-357383] Organization deleted by vmware-cloud-director-control tool is displayed as "disabled".
    • [ABR-357314] Partner-owned backup storage is displayed as "online storage at Acronis" in the Cyber Protection console.

Management Portal and Platform Core

  • [PLTFRM-46783] Web interface URL branding fails with "Internal Error".
  • [PLTFRM-45890] Enabling File Sync & Share service for a user fails with the error "Another user with email address has the File Sync & Share service role assigned” even if such user was deleted.
  • [PLTFRM-42880] Protection Read-only Administrator doesn't get email notifications.
  • [PLTFRM-46602] Sometimes only one item is shown in the Clients list.
  • [PLTFRM-45053] Registration of an agent fails after customer is moved to another backup cloud storage.
  • [PLTFRM-46273] Disabling 2FA got stuck for a customer.
  • [PLTFRM-45733] User got redirected to a specific datacenter URL from after clicking "Select another user".

PSA and RMM integrations

  • [CI-19558] Unable to activate plug-in on the second Plesk instance connected to existing Acronis account "An error has occurred while communicating with the Acronis License Activation service".
  • [CI-20820] Kaseya VSA is not shown on the Integrations page.
  • [CI-20938] ConnectWise integration mapping can't be removed before it's status is changed to "Failed".
  • [CI-20735] Jamf Pro integration initial configuration fails due to invalid URL: "setting not found".
  • [CI-20610] The enabled Datto RMM integration isn't displayed on the Integrations page.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.
  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.
  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support for the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file-level backup does not support a custom profile path.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3

      Solution: disable Secure Boot in EFI boot manager configuration after recovery

    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.

      Solution: Select a different volume for the mounted VM disk path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.

    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
  • Data Loss Prevention and Device control

    • [DEVLOCK-4028] There is no control of chats for Zoom desktop agent.
    • [DEVLOCK-3717] Automatic internal hosts recognition fails in some scenarios for HTTP servers.
    • [DEVLOCK-3930] There is no control for copy text operation (Clipboard, Redirected clipboard) in Adobe Acrobat reader DC Windows 10 x86.
    • [DEVLOCK-2728] In some scenarios system may become unstable when copying many files to Removable and SMB simultaneously.
    • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agent setup hangs at upgrading due deadlock in Agent for DLP.
    • [DEVLOCK-2512] In rare cases Acronis Cyber Protect Agent can't be stopped.
    • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.
    • [DEVLOCK-3717] Automatic internal/external destination detection for HTTP within a domain with hostname access does not work correctly (detected as External).
    • [DEVLOCK-4481] Google Chrome does not start with DLP Agent installed.
    • [DEVLOCK-4235] No file sharing control if uploading files via api using python.
    • [DEVLOCK-4762] DLP agent service cannot be stopped during content inspection process.
    • [DEVLOCK-4028] There is no control for the group chats in Zoom desktop agent.
    • [DEVLOCK-4070] The USB allowlist not working on a physical MacBook computer (applies to Device control module on macOS).
    • [DEVLOCK-4117] HID Bluetooth devices denied by service when "Bluetooth HID" checked in the Device types allowlist (applies to Device control module on Windows computers).
    • [DEVLOCK-4451] HTTP Communication error while a client software on a computer with the Advanced DLP agent tries to connect to the Sage database.
    • [DEVLOCK-4715] It is possible to create a data flow policy rule with empty Sensitivity field.
    • [DEVLOCK-4016] Sender's friendly name and ID are not captured for GMX Web Mail in case of an email draft creation.
    • [DEVLOCK-4447] No Justification dialog is presented to the sender for Naver WebMail in case of an email draft creation.
    • [DEVLOCK-4025] Recipient's friendly name and ID are not captured for ICQ desktop agent (applies to Windows 10 x86).
    • [DEVLOCK-4045] Sender's friendly name and ID are not captured for Mail.
    • [DEVLOCK-4421] No Justification dialog is presented to the sender for Mail in case of an email draft creation.
    • [DEVLOCK-4785] Sensitive data in Serbian of the "Marked as Confidential" category is not detected by content analyzer.
    • [DEVLOCK-4772] Not all sensitive data in Portuguese of the "Marked as Confidential" category is detected by content analyzer.

Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.