Release date:November, 2022
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Table of contents

What's new

Acronis Cyber Protect Cloud

Register workloads under partner account

Register workloads without customer account credentials specification. Increase your efficiency by getting more management operations on partner level.​

RMM and PSA integrations

Integration with HaloPSA

A new integration between Acronis and HaloPSA that will save MSPs hours of manual work by automating customer management from tenant and product provisioning, to ticket resolution and usage reporting and billing.

Partners can now link their HaloPSA customers to new and existing Acronis customer tenants, link HaloPSA recurring items to Acronis offering items, provisioning/deprovisioning Acronis offering items for customer tenants based on HaloPSA recurring invoices, offer prepaid, pay-as-you-go and prepaid with overage billing models.  They will also enjoy the benefits of automatic ticket creation in HaloPSA from alerts in Acronis, automatic ticket resolution in HaloPSA from Acronis alert clearance, automatic alert clearance in Acronis from ticket resolution in HaloPSA and configuration options for customer provisioning and tickets-alerts synchronization.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.31037)
  • Acronis Cyber Protection Agent for Mac (v.15.0.31037)
  • Acronis Cyber Protection Agent for Linux (v.15.0.31037)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.

Security

For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2211-1d54-2294.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-357303][ABR-357153] Unable to create or edit protection plans on US5 datacenter.
    • [ABR-357676] False-positive "No backup for X days" alert received.
    • [ABR-357310][ABR-357306][ABR-357098] Unstable Cyber Protection console behavior at US5 datacenter.
    • [ABR-356406] Deletion of a workload from Cyber Protection console fails with error "Tenant with ID was deleted".
    • [ABR-352599] File-level backup fails with error "The device is not ready".
    • [ABR-357591][ABR-357254] Unstable Cyber Protection console behavior at EU2 datacenter.
    • [ABR-358026] Some workloads are not visible in the Cyber Protection console after customer tenant was moved.
    • [ABR-356258] Protection plan with replication is not deployed to an agent.
    • [PLTFRM-45274] Unattended agent installation with token fails on registration with error "500 Internal Server Error".
    • [ABR-357956] A workload with a deleted agent cannot be removed from the Cyber Protection console - "Delete" button is not shown.
    • [ABR-353940] Creation of protection plan for more than 300 virtual machines fails with error "Gateway Time-out".
    • [ABR-333943] Protection plan with replication is not completed for days.
    • [PLTFRM-44725] Protection plan fails with error "500 - Internal Server Error".
    • [ABR-354155] "Cancel" button of Replication mini plan does not cancel the replication operation.
    • [ABR-357228][ABR-357227][PLTFRM-45438] Starting a protection plan manually fails with error "The action is not available with current license".
    • [ABR-356663] Backup of a website fails with error "SFTP error: 'sftp: "Failure" (SSH_FX_FAILURE)".
    • [ABR-344694] Login to "Acronis Protect" app for Android fails with errors "Links are blocked" and "Connection is not secure" if a custom URL is set up.
    • [ABR-357872] A full backup created instead of an incremental one.
    • [ABR-315147] Mini-plan activity progress hangs on 0%.
  • Cyber Protection Agent

    • [ABR-357777][ABR-352959] Backup to cloud fails with error "Request to cloud storage ':80/api/1/rpc/' has failed with code '504'".
    • [ADP-21846] Agent update fails with error "Internal error of the installation or update support service. Error: UnexpectedInstallerStop".
    • [ADP-24538] Agent for Linux fails to update due to error "Less than 5 GB of free space" while there is 6+ GB of free space.
    • [ADP-24773] Agent auto-update fails with error "RemInstLaunchServiceError".
    • [ABR-357134] Agent auto-update fails with error "One or several critical issues are found".
    • [ABR-357209] Agent registration fails with error "Failed to connect to the management server. Check your Internet connection and proxy server availability if applicable".
    • [ABR-335674] Agent for Windows fails to include partitions from dynamic disks with logical sector size of 4096 bytes into Entire Machine backup.
    • [ABR-356619] Cloud backup is stuck at 45% for more than one day.
    • [ABR-356734] Agent auto-update fails with unclear error "Fatal error during installation. Several Acronis services were enabled".
    • [ADP-24957] adp-agent.exe crashes after the agent update.
    • [ADP-24884] Agent auto-update fails with error "exec-timeout-expired"
    • [ADP-24585] Agent auto-update fails with error "Acroinst2UnexpectedError".
  • Dashboards and reports

    • [ADP-24611] A report generated in Danish language is received in English after C22.09 release.
    • [ADP-24737] Detected threats are not shown in the "Recently Affected" widget.
  • Disaster Recovery

    • [DRAAS-26816] Failback does not complete.
    • [DRAAS-25351] Test failover fails with error "Failed to execute AUR operation".
    • [DRAAS-26938] Production failover fails with error "failed to do custom action startVolumesExporting".
    • [DRAAS-24085] Alerts are not cleared automatically on the next runbook start.
    • [DRAAS-26911] Backup of failed-over server fails.
  • DLP

    • [DEVLOCK-4122] Adding a device to USB allowlist leads to log in to cloud (via Acronis Appliance).
  • File Sync & Share

    • [AFDC-1823] File Sync & Share process gets stuck.
    • [ASRV-13094] Error 401 is displayed when a user who hasn't been created yet tries to log in.
    • [AFDC-1842] An "Internal error" message is displayed in the tray when a saved, but currently opened document is being synced.
    • [ASRV-12856] File Sync & Share service fails when trying to download a big folder hierarchy with files in it.
  • Linux protection

    • [ABR-357337] Incorrect warning "Failed to find kernel's System.map file required for modules build." when installing Agent for Linux on Debian 11
    • [ABR-356639] Backup fails due to the operating system deleting the snapshot (CloudLinux 8.6).
    • [ABR-356431] Ubuntu 18.04.6 becomes unresponsive during the backup process if SnapAPI page allocation fails.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-356208] Backups do not start because of long licensing processing.
    • [PLTFRM-44466][PLTFRM-44952] Backup of Microsoft 365 fails with error [Archive Server]: internal error".
    • [ABR-356814] Adding an additional Team's site to an existing plan fails with error "Failed to get object 'undefined'".
    • [PLTFRM-44730] Backup of Microsoft 365 fails with error "[Archive Server]: storage unavailable".
    • [ABR-356680] Link "How to obtain Application ID and secret" under Devices → Microsoft Office 365 (Local Agent) doesn't work. 
    • [ADP-24849] Vulnerability assessment scan activity fails.
    • [ABR-357394] Protection plan status is stuck on the "Applying the backup plan" step.
    • [ABR-357967] Microsoft 365 resources discovery fails error "Task timeout expired. The agent that is responsible for processing the task is not accessible".
  • Notary

    • [AN-3733] Notary email notifications are sent in English localization instead of Portuguese.
  • Security and management

    • [ADP-23991] FileZilla 3.60.2 patch download fails.
    • [ADP-24792] Date in scripting plan differs from the one presented when configuring the schedule.
    • [AAP-5147] A machine freezes and takes time to get responsive after reboot with an antimalware plan.
    • [ABR-356796] Error appears when software or hardware inventory is opened. 
    • [ADP-24472] A device does not restart according to time delay in patch management settings.
    • [PLTFRM-45511] The Malware Detection email notifications are not received.
    • [PLTFRM-44997] Security events triggered on multiple machines after installing Acronis agent.
    • [ABR-356719] Acronis Cyber Protection service stops eventually.
  • Virtualization protection

    • [ABR-272655] Virtual Appliance timezone is changed only after its reboot.
    • [ABR-357206] VMware Cloud Director agent fails to register. 
    • [ABR-357339] Maximum number of VMware Cloud Director backups are shown wrong in some cases.

Management Portal and Platform Core

  • [PLTFRM-44920][PLTFRM-44955][PLTFRM-45401] Cloud storage usage isn't updated in the Management Portal.
  • [PLTFRM-44501] Number of protected workloads mismatches between Management Portal and Cyber Protection console.
  • [PLTFRM-45653] Custom favicon icon is not displayed properly.
  • [PLTFRM-45434] Request to offering_items API endpoint fails with error "426 Client Error: Upgrade Required for url: https://us-cloud.acronis.com/api/2/tenants/<...>/offering_items".
  • [PLTFRM-45139] Unable to create a self-service partner tenant via Management Portal, "Managed by Service Provider" mode selected instead.
  • [DRAAS-26949] SKUs for Google Workspace seats and Compute Points are missing in the usage report.
  • [DO-6264][DO-6256] Access to br01-cloud.acronis.com is intermittent.
  • [PLTFRM-45955] Management Portal works unstable when the "Totals" column is turned off in the table settings.

PSA and RMM integrations

  • [CI-20594] Datto RMM: Configured integration is not shown in EU8/US5 datacenters.
  • [CI-19748] Datto RMM: Cannot save tenants mapping when both customer and site are deleted.
  • [CI-19740] Datto RMM: Agent deploy using registration token fails.
  • [CI-20540] N-central: Registration token and datacenter URL fails to update, N-central API returns "500 Internal server error".
  • [CI-20635] ConnectWise Asio: Ticketing fails for migrated customers.
  • [CI-18767] Kaseya BMS: Multiple tickets created for the same alert.
  • [CI-20106] Kaseya BMS: Mapping errors with "The usages are being updated at the moment and their value might be more than zero".

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-359232] Backup operations for workloads of inactive users fail if forensic option is enabled.
    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.
  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.
  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support for the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file-level backup does not support a custom profile path.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
      • Solution: disable Secure Boot in EFI boot manager configuration after recovery
    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
      • Solution: Select a different volume for the mounted VM disk path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
  • Advanced Data Loss Prevention - Early Access Program

    • [DEVLOCK-4011] No control of text posts and comments for LinkedIn.
    • [DEVLOCK-4028] There is no control of chats for Zoom desktop agent.
    • [DEVLOCK-3717] Automatic internal hosts recognition fails in some scenarios for HTTP servers.
    • [DEVLOCK-3930] There is no control for copy text operation (Clipboard, Redirected clipboard) in Adobe Acrobat reader DC Windows 10 x86.
    • [DEVLOCK-4003] Unable to create a new data flow policy rule with * wildcard in custom identity.
    • [DEVLOCK-3968] On some specific environments control for Printers, Clipboard, Outlook, Notes, Viber as well as device control for MTP, Screenshots is not working after several sleep-wake cycles.
    • [DEVLOCK-2728] In some scenarios system may become unstable when copying many files to Removable and SMB simultaneously.
    • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agent setup hangs at upgrading due deadlock in Agent for DLP.
    • [DEVLOCK-2512] In rare cases Acronis Cyber Protect Agent can't be stopped.
    • [DEVLOCK-4019] It is possible to sent files via "AirDrop" and discover Bluetooth devices, even if the Bluetooth is set to "Denied" (applies to Device control module on macOS Monterey). 
    • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.

Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.