Release date:October, 2022

Table of contents

What's new

Acronis Cyber Protect Cloud

Microsoft 365 OneNote backup and recovery

Partners can now recover Microsoft365 OneNote notebooks not just by downloading them but also directly in the Microsoft365 account.

macOS 13 Ventura support

Partners can now protect macOS 13 workloads with Acronis almost immediately after the macOS 13 release (expected in October 2022).

Integration with ConnectWise Asio Platform

ConnectWise Asio is a new unified IT management platform for MSPs evolving from the existing ConnectWise Command platform. Acronis is one of the first ConnectWise partners to have an integration available with the initial release of Asio, which will be a boost for MSPs who have already adopted Asio.

Partners can now connect their Asio account to their Acronis partner tenant, map Asio sites to Acronis customer tenants, deploy Acronis agent on devices enrolled in Asio (Windows only), report the protection status of mapped devices in Asio, and generate tickets based on Acronis alerts in Asio.

Files Sync & Share: Public link to a folder

Users can now create a direct link to a folder for sharing files (pictures, videos, contract templates, marketing materials, and so on) with external users without giving them permission to modify the folder content (upload or delete files).

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.30600)
  • Acronis Cyber Protection Agent for Mac (v.15.0.30600)
  • Acronis Cyber Protection Agent for Linux (v.15.0.30600)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.


For information about security issues fixed in this release, please refer to

Acronis Cyber Protect Cloud

  • Common

    • [ABR-348718] False-positive alert "No successful backups have been performed by the backup plan for more than N days".
    • [ABR-354786] Workloads list is empty in the Cyber Protection console in EU2 and EU8 datacenters.
    • [ARC-456] Archive size doesn't match summary of recovery points sizes.
    • [ABR-353868] Incorrect consumption is shown for workloads with Advanced Security service quota applied.
    • [ABR-353976] Access to the Cyber Protection console fails with error message “Connection failed. Currently, the Cyber Protection console is not available. Please try again later”.
    • [ABR-355932] Opening Devices->Microsoft SQL-> workload name doesn't show database list.
    • [DEVLOCK-4006] Protection plan doesn't get applied without error.
    • [ABR-353882] Backup user can't access his mobile backups in Cyber Protection console, unless he has Company Administrator role.
    • [ABR-356366] Editing a protection plan with more than 500 workloads fails.
    • [PLTFRM-35898] Manual registration of agent fails with error 500.
    • [ABR-354260] Not all backups are listed in Cyber Protection console.
  • Cyber Protection Agent

    • [ABR-352077] "Optimizing recovery point for fast boot" step randomly fails with error "Failed to open 'AURService' service key".
    • [ABR-351629] Acronis Cyber Protection Service has stopped and cannot be started.
    • [DEVLOCK-4086] Agent installation on Windows Server 2012 Essentials leads to black screen after reboot in certain circumstances.
  • Dashboards and reports

    • [ABR-355451] The Backup status widget shows incorrect last backup date.
    • [ABR-356368] The Devices widget shows incorrect last backup date in Management Portal.
  • Disaster Recovery

    • [DRAAS-26820] "Optimizing recovery point for fast boot" step fails with error "Missing credentials for encrypted backups. Please edit the recovery server settings and enter the backup encryption password" after running backup of recovery server.
    • [DRAAS-26802] Impossible to confirm "manual operation" in a runbook.
    • [DRAAS-26668] Recovery server is unable to boot while failover.
    • [DRAAS-26596] VPN gateway deployment fails.
    • [DRAAS-25304] Cancellation of stuck failback fails.
  • DLP

    • [DEVLOCK-4172] Download and upload in WhatsApp and Google Drive desktop apps are getting accidentally blocked for files bigger than 100MB.
  • File Sync & Share

    • [ASRV-13030] Syncing of files from cloud to desktop fails with error "Failed to fetch the sync status".
    • [ASRV-13031] 5GB file upload fails on EU2 datacenter.
  • Linux protection

    • [ABR-355616] Sysinfo collection crashes on SUSE Linux Enterprise Server 11.2.
    • [ABR-355546] Bare-metal restore of CentOS 7.6 entire machine backup (3.10 kernel/BIOS mode/LVM+ext4) via bootable media gets stuck, or fails with sporadic reboot.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-339612] Microsoft SharePoint Online recovery warning doesn't include multiple-value cells where data is partially missing.
    • [ABR-355212] Microsoft SQL database credentials are sporadically lost in protection plan.
    • [ABR-356229] Button to download "Microsoft 365 seats licensing report" disappears after deleting Microsoft 365 organization.
    • [ABR-355000] Backup of Microsoft 365 mailbox fails with error "Cannot back up the primary mailbox of an Microsoft 365 user: '[Microsoft][ews-code=ErrorInternalServerError]: An internal server error occurred. The operation failed".
    • [ABR-356170] Backup of Microsoft 365 mailbox fails with error "Cannot open or create backup file <>'. [Archive Server]: internal error".
    • [ABR-355970] Backup of Microsoft 365 Teams completes with warning "Could not get Channel Members: Could not get Channel Members: Error: 404" in case channel was deleted.
  • Security and management

    • [AMP-12680] GoogleUpdate.exe is accidentally quarantined as malware.
    • [ABR-352277] Hardware and software inventory information is not displayed for workloads.
    • [ABR-355576] Update of Cyber Protect definitions fails with error "Failed to update definitions".
    • [ABR-348820] Licensing issues are not displayed in Scripting Plans if service quota was removed from a workload.
    • [ABR-355132] The "Next antivirus scan" and "New vulnerability scan" dates are shown incorrectly in Cyber Protection console.
    • [ADP-24279] Patch installation on multiple workloads fails with error "Some updates failed to install during patch management. Failed to download installer for update Splashtop Inc. SplashtopStreamer en x32".
    • [ADP-24103] Adobe Reader 11.0.23 patch installation fails on multiple workloads.
    • [AMP-12508] 7zip 64bit installer is accidentally quarantined as malware.
    • [ADP-22247] Inkscape 1.1.0 patch download fails.
    • [ADP-22445] Scanning of a backup archive gets stuck after multiple read errors in tib-mounter.
    • [ADP-24485] Unnecessary "select" column in shown in Threat Feed page.
    • [ABR-355677] Cyber Scripting activity download in Firefox results in filename without the .zip extension.
  • Virtualization protection

    • [ABR-327297] A Hyper-V virtual machine is listed in the Cyber Protection console even without Agent for Hyper-V installed on the host.

Management Portal and Platform Core

  • [PLTFRM-44194] [PLTFRM-44375] Updating certificate for custom URL fails.
  • [PLTFRM-44479] Maintenance notifications option is not available for a tenant in certain circumstances.
  • [PLTFRM-42700] Accessing Management Portal fails with error "permission denied".
  • [PLTFRM-41823] Unnecessary "CALLBACK" file is download during login to the system via Safari on macOS.
  • [PLTFRM-44034] URL branding process stuck on "Configuration in progress" step while adding wildcard SSL certificate.
  • [PLTFRM-44332] DNS checker accepts invalid CNAME by URL branding configuration.
  • [PLTFRM-44414] Official (legal) company name is inherited for tenants created via API.
  • [PLTFRM-43953] Backups of deleted customer tenant were not deleted.

PSA and RMM integrations

  • [CI-19351] Device status is not updated in ConnectWise Command interface if device was duplicated.
  • [CI-18540] Adding organizations fails with error "504 Gateway Time-out" in Kaseya VSA.
  • [ABR-346951] ConnectWise Control integration does not update backup status correctly.
  • [ABR-355376] ConnectWise Manage integration - ticket creation failed.
  • [CI-19699] DirectAdmin machine consumes Virtual machine quota instead of Web hosting server quota.
  • [CI-19597] ConnectWise Command: saving of tenants mapping fails with error "Invalid settings" when both customer and client are deleted.
  • [CI-19748] Datto RMM: saving of tenants mapping fails with error "Something went wrong while saving data" when both customer and site are deleted.
  • [CI-18635] Kaseya VSA integration fails to map all customers organizations in case of multiple installations for one Kaseya VSA tenant.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.
  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.
  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support for the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file-level backup does not support a custom profile path.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
      • Solution: disable Secure Boot in EFI boot manager configuration after recovery
    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
      • Solution: Select a different volume for the mounted VM disk path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
  • Advanced Data Loss Prevention - Early Access Program

    • [DEVLOCK-4011] No control of text posts and comments for LinkedIn.
    • [DEVLOCK-4028] There is no control of chats for Zoom desktop agent.
    • [DEVLOCK-3717] Automatic internal hosts recognition fails in some scenarios for HTTP servers.
    • [DEVLOCK-3930] There is no control for copy text operation (Clipboard, Redirected clipboard) in Adobe Acrobat reader DC Windows 10 x86.
    • [DEVLOCK-4003] Unable to create a new data flow policy rule with * wildcard in custom identity.
    • [DEVLOCK-3968] On some specific environments control for Printers, Clipboard, Outlook, Notes, Viber as well as device control for MTP, Screenshots is not working after several sleep-wake cycles.
    • [DEVLOCK-2728] In some scenarios system may become unstable when copying many files to Removable and SMB simultaneously.
    • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agent setup hangs at upgrading due deadlock in Agent for DLP.
    • [DEVLOCK-2512] In rare cases Acronis Cyber Protect Agent can't be stopped.
    • [DEVLOCK-4019] It is possible to sent files via "AirDrop" and discover Bluetooth devices, even if the Bluetooth is set to "Denied" (applies to Device control module on macOS Monterey).
    • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.

Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.