Release date:September, 2022
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Table of contents

What's new

Acronis Cyber Protect Cloud

Advanced Data Loss Prevention: General Availability

Now, partners can extend services and unlock new revenue opportunities, together with unmatched provisioning simplicity and reduced cyber insurance premiums – without requiring extra headcount in the form of cyber security specialists.

Advanced Data Loss Prevention helps end customers ensure regulatory compliance and minimize the risk of insider data breaches.

Licensing: Both per-gigabyte and per-workload licensing models are supported.​

Advanced Security: Firewall management for Microsoft Defender

The feature allows users to manage Microsoft Defender Firewall for Windows workloads. The firewall can be enabled or disabled in a protection plan. In the situation of any unintended tampering of firewall settings, the administrator will receive an alert.

Licensing: Available in Advanced Security; both per-gigabyte and per-workload licensing models are supported.​

Advanced Email Security: Improved license usage measuring methods

Standardized license usage measuring methods that are easy to understand and include predictable billing.

Now, partners don't need to contact support for help in setting the right license count. Also, the improved license usage measuring method allows partners to protect the on-premises Exchange server and receive accurate usage calculations from the beginning.

Acronis Cyber Files Cloud: Support for moving local files and folders without downloading data from the cloud

With this performance improvement, the Acronis Cyber Protect agent is optimized to save users time, system resources, and bandwidth. This is done by syncing changes directly on the local machine, instead of downloading the entire content over and over again.

Licensing: Available in Acronis Cyber Files Cloud; both per-gigabyte and per-workload licensing models are supported.​

Acronis Cyber Files Cloud: Turkish language support

Now, Acronis Cyber Files Cloud users can change language to Turkish.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.30430)
  • Acronis Cyber Protection Agent for Mac (v.15.0.30430)
  • Acronis Cyber Protection Agent for Linux (v.15.0.30430)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.

Security

For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2209-2d47-f05f.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-353349] Protection plan applied to all workloads is not visible in workload's "Protect" tab.
    • [ABR-353405] Backup fails with the error "The path "/XXX/XXX.tibx does not exist."
    • [PLTFRM-42031] Backup fails with the error "DNS failed to resolve host 'abgw:44445."
    • [PLTFRM-43634] User logged out from Protection console 1 hour after login instead of 24 hours.
    • [ABR-353384] Backup to NAS fails with incorrect error message "The cloud storage is temporarily unavailable. Please try again later."
    • [ABR-354379] Logging in Cyber Protection console fails with the error "Connection Failed."
    • [ABR-353819] Backup to cloud storage fails with the error "Access to the cloud storage was denied" after Agent update from build 29051 to 29805.
    • [ABR-354011] Replication task fails to be canceled.

  • Cyber Protection Agent

    • [ABR-354162] Update of the Agent fails with the error "SSL peer certificate or SSH remote key was not OK" if Let's Encrypt is used for URL customization.

  • Dashboards and reports

    • [ADP-23989] The "7-day backup history" chart stopped showing backup history while the backups are running properly.

    • [ADP-23321] Alphabetical sorting by grouped column does not work properly in the reports.

  • Disaster Recovery

    • [DRAAS-26597] Acronis VPN Gateway shows "Error" status and is unable to download logs.
    • [DRAAS-26682] Recovery Server setup fails with the error "An error occurred while setting up the disaster recovery infrastructure. Failed to set up disaster recovery infrastructure for 'workload_name'".
    • [DRAAS-26615] False-positive activity "Optimizing recovery point for fast boot - Task timeout expired" is shown in the Activities tab and is not linked to any workload.
    • [DRAAS-25304] Failback gets stuck.
    • [DRAAS-25621] Internet access is allowed even if "Internet access" offering item is not enabled for a customer.

  • DLP

    • [DEVLOCK-2433] Acrobat Reader fails to start while Agent for DLP is running.
    • [KERNEL-10966] Due to user-mode hooking and CET (Control-Flow Enforcement Technology) incompatibility, there are Device control and Data loss prevention functional limitations on workloads with CET-enabled CPUs.

  • File Sync & Share

    • [AFDC-1822] File sync gets stuck.

    • [AFDC-1762] Error "failed to fetch the sync status" is shown if entire partition is selected for sync instead of a folder.

    • [PLTFRM-41665] The "Users" usage is not updated after removing respective role from a user.

  • Linux protection

    • [ABR-354499] SnapAPI and file_protector modules fail to build on SUSE Linux Enterprise Server 11 SP4.

    • [ABR-353398] SnapAPI module fails to build on Debian with the latest kernel versions.

    • [ADP-23596] Large system information file size on Linux.
    • [ADP-23093] After updating the Agent to the latest build Acronis ACP update controller is running as "zombie" process on RedHat Enterprises Linux 8.6.

  • macOS protection

    • [ARC-457] Backup fails with the error "Operating system error: Resource deadlock avoided".
    • [KERNEL-13063] Malware scan may stay in pending state for hours, then ends up with an error.

  • Microsoft 365, Google Workspace, and other applications protection

    • [ARC-458] Backup of Microsoft 365 fails with the "Storage unavailable" error.
    • [ABR-353842] Backup of Microsoft 365 SharePoint Online succeeds with warnings "Failed to back up item".

  • Notary

    • [AN-3652] Entering Notary console fails with the error "401 Unauthorized".

  • Security and management

    • [PLTFRM-43987] Threat feed fails to load with the error "504 Gateway Time-out".

  • Virtualization protection

    • [ABR-352606][ABR-352603] Opening Cyber Protection plugin from a specific VMware Cloud Director tenant fails with the error "Resource not found."

Management Portal and Platform Core

  • [PLTFRM-41726] Maintenance notifications option is not shown in certain circumstances.
  • [AUK-6088] Puerto Rico is missing from the list of countries of Company Information form.
  • [PLTFRM-43516] Backups of deleted tenants were not deleted.
  • [PLTFRM-43387] Disabling legacy edition with zero usage fails with the error "Usages are being updated at the moment".
  • [PLTFRM-42954] No roles displayed for a user in partner tenant if user with duplicate File Sync & Share email exists.
  • [PLTFRM-42734] Move operation fails with unclear error "Offering item not available" if specific offering items are not available in the new parent tenant.
  • [PLTFRM-43165] Cloud storage usage mismatch between Management Portal and Acronis Storage Gateway server.
  • [PLTFRM-43201] Incorrect tenant status is displayed in usage report.
  • [PLTFRM-43870] SKU is missing in the usage report for Google Workspace seats and Compute points offering items.
  • [PLTFRM-43414] Multiple tasks in error due to cancellation of subscriptions (CloudBlue APS).

PSA and RMM integrations

  • [CI-19385] [Kaseya BMS] Incorrect error message is shown "Cannot change infra_id for infra offering item while switching edition".
  • [CI-19597] [ConnectWise Command] Saving of tenants mapping fails when both customer and ConnectWise client are deleted.
  • [CI-19469] [ConnectWise Manage] Tickets are not created for alerts.
  • [CI-19502] [ConnectWise Manage] Storage usage values are not synced in certain circumstances.
  • [CI-18383] [Kaseya BMS] Local storage is not listed in the "Service mapping" wizard.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.

  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.

  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support for the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file-level backup does not support a custom profile path.

  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
      • Solution: disable Secure Boot in EFI boot manager configuration after recovery
    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
      • Solution: Select a different volume for the mounted VM disk path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.

  • Advanced Data Loss Prevention - Early Access Program

    • [DEVLOCK-4011] No control of text posts and comments for LinkedIn.
    • [DEVLOCK-4028] There is no control of chats for Zoom desktop agent.
    • [DEVLOCK-3717] Automatic internal hosts recognition fails in some scenarios for HTTP servers.
    • [DEVLOCK-3930] There is no control for copy text operation (Clipboard, Redirected clipboard) in Adobe Acrobat reader DC Windows 10 x86.
    • [DEVLOCK-4003] Unable to create a new data flow policy rule with * wildcard in custom identity.
    • [DEVLOCK-3968] On some specific environments control for Printers, Clipboard, Outlook, Notes, Viber as well as device control for MTP, Screenshots is not working after several sleep-wake cycles.
    • [DEVLOCK-2728] In some scenarios system may become unstable when copying many files to Removable and SMB simultaneously.
    • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agent setup hangs at upgrading due deadlock in Agent for DLP.
    • [DEVLOCK-2512] In rare cases Acronis Cyber Protect Agent can't be stopped.
    • [DEVLOCK-4019] It is possible to sent files via "AirDrop" and discover Bluetooth devices, even if the Bluetooth is set to "Denied" (applies to Device control module on macOS Monterey).
    • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.

Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.