Release date:August, 2022

Table of contents

What's new

Acronis Cyber Protect Cloud

Microsoft 365: Licensing for blocked seats

From C22.08, Acronis will not license blocked seats (seats which cannot log in to Microsoft 365, see details here) that have unprotected workloads (OneDrive and mailboxes). Acronis will license blocked seats only for protected personal (non-shared) workloads: OneDrive and mailboxes.

Licensing: Available in Standard Protection​; only per-workload licensing model is supported.

Email Account Takeover (ATO) detection for Microsoft 365

The feature detects and mitigates cases where a bad actor uses a compromised email account for fraud, internal phishing, data exfiltration and other attacks.

Licensing: Available in Advanced Email Security pack; both per-gigabyte and per-workload licensing models are supported.​

Disaster Recovery support for Windows Server 2022 and Ubuntu 20.x/21.x workloads

Partners can protect Windows Server 2022 and Ubuntu 20.x/21.x-based workloads with the Disaster Recovery service.

Licensing: Available in Advanced Disaster Recovery pack; both per-gigabyte and per-workload licensing models are supported.​

Acronis Cyber Files Cloud: Synchronization of bookmarks across iOS devices

The feature synchronizes bookmarks across iOS devices. If a user creates, renames, or deletes a bookmark on one device, when they log in to the Acronis Cyber Files mobile application on a different iOS device, the bookmarks will still be available.

Licensing: Available in Acronis Cyber Files Cloud; both per-gigabyte and per-workload licensing models are supported.​

Behavior engine supports Macs with Apple M1/M2 CPUs

The Behavior engine protects workloads using behavioral heuristics to identify malicious processes. It compares the chain of actions performed by a process with the chains of actions recorded in the database of malicious behavior patterns.
Now, the Behavior engine supports Macs with Apple M1/M2 CPUs, in addition to Macs with Intel CPUs. Thus, Acronis now delivers the same level of protection for Windows and macOS-based workloads.

Licensing: Available in Standard Protection; both per-gigabyte and per-workload licensing models are supported.​


Application Catalog

Single integrations list in the Management portal and at

Acronis is unifying the list of ISV integrations in the management portal and on the Acronis website (
Partners can view:

  • A single list of integrations and integration categories on and in the Management portal.
  • Detailed integration descriptions in the Management portal.

No dependency on licensing.

Selling of Acronis Advanced packs via AppDirect using PAYG model

Partners can start selling Advanced packs using the PAYG model (usage-based billing). As a result, partners can sell these packs to their customers with the guarantee that AppDirect properly calculates billing based on the usage reports obtained from the Acronis Cyber Platform.

Licensing: Available in all Advanced packs; both per-gigabyte and per-workload licensing models are supported.​

ConnectWise Manage: report class1 and class2 storage usage separately

Partners can separately report and bill the total storage, including both billable and non-billable (such as included storage in Microsoft 365 protection) storage. Partners do not bill customers for storage that is not billed by Acronis. Instead, they can add this free storage as a separate line item on the invoice (with a zero charge), which helps emphasize the value they provide through Acronis.

No dependency on licensing.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.30161)
  • Acronis Cyber Protection Agent for Mac (v.15.0.30161)
  • Acronis Cyber Protection Agent for Linux (v.15.0.30161)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.


For information about security issues fixed in this release, please refer to

Acronis Cyber Protect Cloud

  • Common

    • [ABR-352960] The protection plans and workloads lists are not loading after C22.07 update in certain circumstances - "504 Gateway timeout" error appears in Cyber Protection console.
    • [ABR-353522] Protection plan not shown on a workload.
    • [ABR-340676] Unclear error message "Failed to delete backup archive because the file is locked by another process" improved.
    • [ABR-320035] False-positive alert "BackupStatusUnknown" is generated despite the fact that backup is running normally.
    • [ABR-332647] False-positive alert "BackupStatusUnknown" is generated for disabled protection plan.
    • [ABR-351723] User gets logged out from Cyber Protection console sporadically.
    • [ABR-348737] Workload is not getting protected by being added to a dynamic group.
    • [ABR-349915] Protection plan editing fails if it's applied to a deleted group.
    • [ABR-345688] Backup scheme not displayed when editing a protection plan and schedule is opened for the first time.
    • [ABR-352795] API endpoint /api/ams/resources returns an error if there is a MySQL agent registered within a customer.
    • [ABR-301737] Web browser freezes when trying to create a protection plan for a customer with lots of existing protection plans for mobile devices.
    • [ABR-353882] User cannot access his mobile backups via Cyber Protection console, unless it's a Company Administrator.
    • [ABR-349881] Attempting to save changes in protection plan fails with error message "Unexpected response received".
    • [ABR-353503] Backup fails with error "HTTP request failure for URL:80/api/1/rpc/" after agent unsuccessful update.
  • Cyber Protection Agent

    • [ADP-16648] Agent for Windows fails to update in both manual and auto modes.
    • [ADP-22743] Agent on macOS fails to update in both manual and auto modes.
    • [ADP-22301] Unclear error message "Internal error of the installation or update service. Error: CopyFilesFailed" improved.
    • [ADP-22884][PLTFRM-42557] Installation of agent components on multiple workloads fails with error "Certificate from did not pass the verification".
    • [ADP-22297] Unclear error message "The activity failed because the cyber protection agent process terminated unexpectedly" improved.
    • [ADP-22295] Installation of agent components fails with error "The process is already running".
  • Dashboards and reports

    • [DBS-972] Daily Status Report has empty Activities.
  • Disaster Recovery

    • [DRAAS-26515] Task "Optimizing recovery point for fast boot" fails with error message "The requested recovery point is not found in the backup".
    • [DRAAS-25293] Virtual machine creation fails with error "MAC address is already in use".
    • [DRAAS-25879] Recovery server console and networking are not responding.
    • [DRAAS-26347] A recovery server cannot boot (while running test failover from runbook).
  • Email Security

    • [PLTFRM-42933] The "Email Security" tab of Cyber Protection console cannot be access with Protection' Read-Only Administrator role.

  • File Sync & Share

    • [AFDC-1772] Cyber Protect agent running in Windows fails to sync down items with non-unicode symbols in their name.
    • [ASRV-12887] Cyber Protect agent fails to do initial sync for folders inside shared folders with over 500 nodes.
  • Linux protection

    • [ABR-353071] SnapAPI fails to build on Debian 11.4 with Linux kernel 5.10.0-16-amd64.

    • [ABR-347772] Antimalware protection and URL filtering agent module fails to install onto Ubuntu 20.04.4LTS kernel 5.4-series.
  • macOS protection

    • [ABR-350979] Disabling Backup Monitor after starting from Applications ends up with error “Unload failed: 5: Input/output error”.
    • [ABR-351313] Installer UI crashes when running on OS X Mavericks 10.9.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-351729] Backup of Microsoft OneDrive fails with error "archive scheme is invalid".
    • [ABR-348844] Creating a protection plan for Microsoft SQL data hangs after specifying a password.
    • [DF-3229] Indexing of Microsoft SharePoint fails with error "400 Bad Request".
    • [DF-3390] Indexing of big archives Microsoft SharePoint fails due to excessive memory consumption.
    • [ABR-352789] Backup of Microsoft SharePoint site fails with error message "Task timeout expired".
    • [ABR-352597] Next backup time for Microsoft Teams is in the past.
    • [ABR-351760] Backup of Microsoft 365 mailbox fails with error "A backup agent error: 'connectionUser is empty'".
  • Notary

    • [AN-3650] Logo is not shown in a downloaded notarization certificate, if branded URL is set.
  • Security and management

    • [ADP-22196] Patch installation fails due to older download result is returned.
    • [AMP-11309] Cyber Protect service high memory consumption when Antimalware Protection is enabled.
    • [AMP-11341] logs was recorded on "/var/log/messages" file after updated to Acronis Cyber Protect Cloud 22.06.
    • [ADP-22936] Cyber Protect definitions update fails.
    • [AMP-11596] It's not possible to view Threat Feed due to "500 Internal Server Error".
  • Virtualization protection

    • [ABR-351523] Agentless backup of Microsoft Hyper-V virtual machine fails with error message "Application is not detected in the guest system of virtual machine" when Microsoft update KB5014738 is installed.
    • [ABR-350670] Backup of VMware Cloud Director virtual machine fails with error "Task timeout expired".

Management Portal and Platform Core

  • [PLTFRM-41961][PLTFRM-41760] Account activation email was not sent.
  • [PLTFRM-38991] TOTP code verification fails.
  • [PLTFRM-41253] Activation link received in email is already expired.
  • [PLTFRM-42072] Users list displays 1-2 lines instead of full height
  • [PLTFRM-41767] Unchecking role from a user fails with "504 gateway timeout".
  • [PLTFRM-43199] Setting a value for "production_start_date" fails with null value returned while updating the tenant pricing information.
  • [PLTFRM-42970] Opening a customer tenant via direct link fails with error: "An unexpected error has occurred: TypeError: Cannot read properties of undefined (reading 'licensingMode')".

PSA and RMM integrations

  • [CI-19082] ConnectWise Manage: tickets are created with a delay.
  • [CI-18984] ConnectWise Manage: storage usage is not synced.
  • [CI-18629] ConnectWise Manage: mapping fails with error "The integration can't perform the requested operation".
  • [CI-19001] ConnectWise Manage: already mapped tenants are not grayed out in the "Map to existing" menu.
  • [CI-19375] ConnectWise Manage integration is creating duplicate tickets.
  • [CI-18912] Autotask PSA: mapping failing when a product is disabled and enabled again on a partner tenant.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.
  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.
  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support of the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file level backup does not support a custom profile path.
  • Microsoft 365, Google Workspace and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in the case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
      • Solution: disable Secure Boot in EFI boot manager configuration after recovery
    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
      • Solution: Select a different volume for the mounted VM disks path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
  • Advanced Data Loss Prevention - Early Access Program

    • [KERNEL-10966] Due to user-mode hooking and CET (Control-Flow Enforcement Technology) incompatibility, there are Device control and Data loss prevention functional limitations on workloads with CET enabled CPUs.
    • [DEVLOCK-2433] Fail to start Acrobat reader while Agent for DLP running.
    • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agents setup hangs at upgrading due deadlock in Agent for DLP.
    • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.

Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.