Release Notes

Table of contents

What's new

Acronis Cyber Protect Cloud

Disaster Recovery: support for VMware ESXi 7.0 workloads

Partners can extend disaster recovery protection to VMware ESXi 7.0-based virtual machines with agentless backup.

Licensing: Available in the Advanced Disaster Recovery pack, both Per Gigabyte and Per Workload models supported.

Localization UX sync with Advanced Email Security console

• More consistent, user-friendly UI in the preferred language for partners and customers.
• Single location for partners' and customers' language preferences.
• Spanish is now available in the Advanced Email Security console.

Licensing: Available in the Advanced Email Security pack, both Per Gigabyte and Per Workload models supported.

File Sync & Share: Files upload request

Fast and secure way to request and obtain files from other users.

• All files are automatically organized into user folders and only the receiving user can view files uploaded by others.
• Now, users can easily and securely upload files, which can be shared via a link without adding guest users or providing access to the user account.

Licensing: Available in Acronis Cyber Files Cloud, both Per Gigabyte and Per User models supported.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

• Acronis Cyber Protection Agent for Windows (v.15.0.1.30025)
• Acronis Cyber Protection Agent for Mac (v.15.0.1.30025)
• Acronis Cyber Protection Agent for Linux (v.15.0.1.30025)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.

Security

For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2207-95b5-d525.

Acronis Cyber Protect Cloud

• Common

  • [ABR-347425] False-positive status "Not protected" for a workload.
  • [ABR-348718] Alert "No Backups for X days" is showing the wrong number of days.
  • [ABR-351207] Alert "The backup agent was offline at the scheduled time for the backup. The status of device backups will not be known until the agent is online" appears after successful backup.
  • [ABR-348263] Alert "Backup is missing" appears for a disabled protection plan.
  • [ABR-348188] Date of the next backup is shown in the past.
  • [ABR-347281] Physical machine icon displayed for a Hyper-V virtual machine with agent installed inside the guest OS.
  • [ABR-347902] Outdated list of archives and slices is shown under the Backup Storage.
  • [PLTFRM-39566] "Backup Storage" tab fails to load.
  • [PLTFRM-41604] "Backup Storage" tab does not show any locations.
  • [ABR-331175] Error message says "The credentials for location '//path' are not specified" instead "credentials are incorrect".
  • [ABR-347469] Protection plan disappeared from Cyber Protection console's Management tab, however it's still running on schedule and its activities are logged in the Activities tab.
  • [ABR-351098] Opening a protection plan for editing fails if the plan is applied to 500+ workloads.
  • [ABR-347448] GET call to API /api/resource_management/v4/resources fails with "Status 500 Internal Server Error" if "include_attributes=true" is used.
  • [ABR-296323] Pre- and post- backup options checkboxes are shown as enabled while protection plan editing, even if they were disabled before.
  • [ABR-351097] Opening a protection plan details failed with error "Running.Activities: invalid character 'p' looking for beginning of value".

• Cyber Protection Agent

  • [ABR-349503] Cyber protect definitions updates are failing.

  • [ABR-288931] Backup to cloud fails with error "Access is denied".

  • [ABR-351391] Installing agent component activities fails with error "Task timeout expired. The agent that is responsible for processing the task is not accessible".

  • [PLTFRM-41344] Device got removed from the Cyber Protection console after agent auto-update.

• Dashboards and reports

  • [ADP-22620] Downloaded XLS report is empty, while the related widget is not.
  • [ABR-325345] Activity report does not contain DeviceName data.

• File Sync & Share

  • [ASRV-12662] Browsing File Sync & Share web console fails with error "Internal server error".

  • [ASRV-12495] Sync of a large folder (500+ files) gets stuck if the folder has been renamed.

  • [AFDC-1788] Sync of a folder with large NTFS object ID fails with internal error.

  • [AFDC-1754] File sync fails after updating the Desktop agent.

• Linux protection

  • [ABR-346425] Registration of agent installed on CentOS 6.4 machine failed with error 'UNKNOWN_CA'.
  • [ABR-350724] Backup of MySQL on CentOS 6.5 using scripts fails with "Permission denied" error.
  • [ABR-347677] Backup fails due to automatic SnapAPI build failure on Debian11 5.10.0-14-amd64.
  • [ABR-350722] Agent installation does not start on CentOS 5.8, error "Cannot find package file_protector" appears.
  • [PLTFRM-40706] Vulnerability assessment fails on CentOS 7.9.2009 with error "502 bad gateway".

• macOS protection

  • [AMP-10718] Malware scan fails with alert "Cyber Protection (or Active Protection) service is not responding" on a Mac with M1 CPU.

• Microsoft 365, Google Workspace, and other applications protection

  • [ARC-441] Backups of Microsoft 365 mailbox fails with error "Cannot open or create backup file 'file_name'. [Archive Server]: internal error".
  • [ABR-346289] Application-aware backup of Microsoft SQL is not showing databases in restore points.
  • [PLTFRM-41656] Email with the download link is not received after restoring Microsoft 365 data to PST.
  • [PLTFRM-40855] Backup of Google Workspace fails with error "googleapi: Error 400: Mail service not enabled, failedPrecondition".
  • [ABR-321216] Backup of Microsoft SQL database shows empty warning in activities if the instance has databases located on a network share.
  • [ABR-344210] Backup of Microsoft SQL group databases fails with error "Failed to find file".

• Notary

  • [AN-3589] Unable to sign a document using Safari on a mobile device - "404 Error" is shown.

• Security and management

  • [AMP-11048] Malware scan followed with warnings "engine not ready".
  • [AMP-11095] Updating Cyber Protect definitions competes with error "Failed to apply NGMP definitions".
  • [AMP-8026] While opening alert "Quarantine action failed", message "parameter had bad format" appears and alert is empty.
  • [ADP-21733] Range of "existing vulnerabilities" report is longer than specified.
  • [AMP-8025] File is not sent to quarantine, alert "Failed to quarantine suspicious file and no session users with modify file permissions" appeared.
  • [CSL-3049] Patch for Adobe Shockwave Player 12.3.5.205 installed successfully but keeps showing up as not installed.
  • [AMP-10594] Day selector in Schedule scan is truncated.
  • [ADP-22304] Scheduled malware scan cannot be canceled.
  • [ADP-22173] Custom script plans are not shown for a selected workload.

• Virtualization protection

  • [ABR-346774] Backup succeeded with warning "Creating a crash-consistent snapshot of the virtual machine because the creation of its application-consistent snapshot has failed".
  • [ABR-342287] Virtual machine running on Acronis Cyber Infrastructure is discovered as a physical machine.
  • [ABR-348643] Agentless replication of a virtual machine fails with error "Failed to enable Changed Block Tracking (CBT)".
  • [ABR-350669] Backup of VMware Cloud Director virtual machine failed with error "Task timeout expired".
  • [ABR-347861] Incremental backup of VMware Cloud Director virtual machine was taken even if "Always full" option is selected.

Management Portal and Platform Core

• [DBS-703] The "7-day backup history" bar displays gaps in Management Portal.
• [PLTFRM-41680] False-positive "quota exceed" notification received.
• [PLTFRM-41377] File Sync & Share agent prompts for re-login/consent after computer reboot.
• [PLTFRM-36274] Agent auto update logic does not take agent's time zone change into account.
• [PLTFRM-41105] It's impossible to select a state while filling company information in certain circumstances.
• [PLTFRM-37586] Error "TypeError: this.valuesChangesEmitters[t.prop.propId] is not a function" is shown when opening a newly created tenant.
• [PLTFRM-40448] Wrong value for Untyped and Class2 usages in reports in certain circumstances.
• [PLTFRM-41185] Activation link expires upon receipt.
• [PLTFRM-37101] Acronis Storage public IPs are not considered as exclusions for Login Control IP addresses list.
• [PLTFRM-41321] Reduced performance in EU5 datacenter's Management Portal.
• [PLTFRM-41062] Login fails if the user tries to access cloud.acronis.com after redirection to a specific datacenter.
• [DO-5834] Branded URL returns error 503 after update of Acronis Cyber Cloud to C22.06.

PSA and RMM integrations

• [CI-18976] Integration settings screens of Datto RMM, N-able RMM / N-central are blank if specific language is selected.
• [CI-18631] "Integrations" tab the Management Portal opens with error "An unexpected error has occurred: TypeError: this.valuesChangesEmitters[t.prop.propId] is not a function. Please reload the browser page.".
• [CI-18927] ConnectWise Command UI fails to populate data from the Cyber Protection console.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

• Common

  • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
  • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
  • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
  • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
  • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
  • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
  • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
  • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
  • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
  • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
  • [ADP-17122] Backups Scanning does not work properly with orphaned archives.

• Cyber Protection Agent

  • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.

• macOS protection

  • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support of the Bulgarian language in macOS.
  • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
  • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
  • [ABR-115270] The "[All Profiles Folder]" template in a file level backup does not support a custom profile path.

• Microsoft 365, Google Workspace and other applications protection

  • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

  • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in the case Agent for Hyper-V is also installed among local agents.

  • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

• Virtualization protection

  • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
    • Solution: disable Secure Boot in EFI boot manager configuration after recovery
  • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
  • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
  • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
  • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
  • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
  • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
  • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
  • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
  • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
    • Solution: Select a different volume for the mounted VM disks path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
  • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
  • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
  • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
  • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
  • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.

• Advanced Data Loss Prevention - Early Access Program

  • [KERNEL-10966] Due to user-mode hooking and CET (Control-Flow Enforcement Technology) incompatibility, there are Device control and Data loss prevention functional limitations on workloads with CET enabled CPUs.
    • More details: KB70375
  • [DEVLOCK-2433] Fail to start Acrobat reader while Agent for DLP running.
  • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agents setup hangs at upgrading due deadlock in Agent for DLP.
  • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.

Management Portal and Platform Core

• The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
• [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
• [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
• [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
• [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
• [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
• [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
• [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
• [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.