Release date:June, 2022
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Table of contents

What's new

Acronis Cyber Protect Cloud

Cyber Scripting: automation of routine management tasks

  • Initial workloads provisioning (software deployment, system configuration), IT operations and maintenance (software management, user management, network configuration, system maintenance).
  • Centralized scripts management and monitoring via the Cyber Protection console on the partner and customer levels.
  • Reduced risk of human errors for complex operations with an Acronis-verified set of scripts.
  • Fast start with Acronis-verified scripts that provide out-of-the-box automation for the most common partner tasks.
  • Fine-tune script tasks for MSP needs, with an ability to create and keep custom scripts.
  • Streamline operations by using granular script scheduling settings.
  • Identify the period when the workload is online, to increase efficiency.
  • Perform quick, on-demand operations via scripts.

Licensing: Available in the Advanced Management pack.
Licensing models supported: Per Gigabyte, Per workload.

Manage protection for multiple customers at once

It's possible to select "All customers" in the Cyber Protection console to work centrally with all direct customers.

  • Monitor services using Alerts and Activities, on the partner level.
  • Manage workloads with agents on a partner level.
  • Manage scripts library and execute them by means of Scripting plans for selected customers.

Licensing: Available in Acronis Cyber Protect Cloud.
Licensing models supported: Per Gigabyte, Per workload.

One Click Recovery

The restoration process of the entire workload does not require a highly skilled IT workforce anymore. One Click Recovery automates the process, making it friendly for regular users.
This approach eliminates IT bottlenecks, and saves time and money by reducing downtime in case of a cyberattack.

Licensing: Available in the Advanced Backup pack.
Licensing models supported: Per Gigabyte, Per workload.

Backup and downloading of Microsoft 365 OneNote notebooks

  • Enable Microsoft 365 OneNote backup as part of Microsoft 365 OneDrive and Microsoft SharePoint Online backup.
  • Download Microsoft 365 OneNote notebooks.

Licensing: Available in Acronis Cyber Protect Cloud.
Licensing models supported: Per Gigabyte, Per workload.

Recovery of Microsoft 365 mailbox data to PST

  • Work with emails locally even when Microsoft 365 is unavailable by mail recovery to PST files.
  • Select specific emails or the entire mailbox and recover it to PST.

Licensing: Available in Acronis Cyber Protect Cloud.
Licensing models supported: Per Gigabyte, Per workload.

Backup and recovery of DirectAdmin

  • Single backup for both disaster recovery scenarios and granular restore of individual web hosting accounts and associated data.
  • Recovery self-service as an upsell option for web-hosting users.

Licensing: Available in Acronis Cyber Protect Cloud.
Licensing models supported: Per Gigabyte, Per workload.

Encrypted removable storage support as a Recipient type in Advanced DLP policy

Neutralizes the risk of sensitive data leakage from workloads via unencrypted removable storage devices (USB flash drives).

  • The automatically created DLP policy allows copying sensitive data from workloads only to removable storage devices encrypted by Windows BitLocker To Go, thus eliminating the risk of data leakage if such a device is lost or stolen, yet allowing users to safely carry sensitive data on the road.
  • Copying non-sensitive data from workloads is allowed to any removable storage (including non-encrypted), as it cannot cause a data leak.

Licensing: Available in the Advanced DLP pack (currently available in Early Access).
Licensing models supported: Per Gigabyte, Per workload.

Free web interface URL customization with Let’s Encrypt

  • Emphasize brand identity by customizing the Acronis Cyber Protect Cloud web interface URL for free, with help of the Let’s Encrypt service integration.
    • No need to purchase wildcard SSL certificates.
    • Let's Encrypt certificates are issued and renewed automatically.
  • Those who already customized a web interface URL with a paid wildcard SSL certificate have:
    • The ability to get proactive email notifications about upcoming certificate expiration.
    • The ability to update a certificate right in Management Portal without contacting the Acronis Support team.

Licensing: Available in Acronis Cyber Protect Cloud.
Licensing models supported: Per Gigabyte, Per workload.

Maintenance notifications for partners and customers

  • Partners can now enable the automatic sending of Acronis maintenance notification emails to their child tenants (partners and end-customers).
  • Administrators of tenants where maintenance notifications are enabled can subscribe their users to the Acronis maintenance notification emails.

Limitation: maintenance notifications do not currently support custom branding.

Licensing: Available in Acronis Cyber Protect Cloud.
Licensing models supported: Per Gigabyte, Per workload.

Datacenter status and availability page

  • Check the overall status of a datacenter.
  • Check the status of a particular service.
  • Get the date and time of upcoming datacenter maintenance.

The page is available at Acronis Partner Portal for eligible commit partners.

RMM and PSA integrations

ConnectWise Manage - Partner tenant billing

  • Partners who resell Acronis services to other partners can now manage the service and bill usage by using the ConnectWise Manage integration.
  • This also works for larger organizations that need to charge costs to units or locations.

Licensing: Available in Acronis Cyber Protect Cloud.
Licensing models supported: Per Gigabyte, Per workload.

Kaseya VSA - enable/disable ticket sync

Partners who do not use VSA for ticketing can now switch off ticket synchronization between Acronis and Kaseya VSA.

Licensing: Available in Acronis Cyber Protect Cloud.
Licensing models supported: Per Gigabyte, Per workload.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.29805)
  • Acronis Cyber Protection Agent for Mac (v.15.0.29805)
  • Acronis Cyber Protection Agent for Linux (v.15.0.29805)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.

Security

For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2205-6108-9846.

Acronis Cyber Protect Cloud

  • Common

    • [DO-5735] Various errors and low performance in the Cyber Protection console at EU1 datacenter.
    • [ABR-321806] It's not possible to apply a protection plan, it fails on the "Optimizing" stage.
    • [AUK-5593] Export of an archive fails error: "failed to get archive_replication draft from session: cannot get draft NNN from session: error getting key miniplan:MMM: redigo: nil returned"
    • [ABR-345530] Existing protection plan has stopped running on schedule, new protection plan is not getting applied.
    • [ABR-339834] Unclear "Internal error" has been improved.
    • [ABR-328208] The "Plans" tab shows zero devices despite the fact that a protection plan is applied and running.
    • [ABR-347130] Cyber Protection console displays "Backup scheduled" status for workloads without a protection plan.
    • [ABR-347086] Backup status email notifications are not sent.
    • [ABR-346118] An alert "Cyber ​​protection (or Active Protection) service is not responding" appears in Cyber Protection console.
    • [ABR-346653] A protection plan fails with error "Subscription id=<4> has been failed with error: Continuous data protection options are not valid. Specify at least one item to protect".
    • [ABR-346889] Opening a protection plan for editing takes 15 seconds.
    • [ABLOC-14438] Error in Japanese localization in Cyber Protection console.
    • [PLTFRM-39395] Alert "Backup failed" does not disappear after resolving a related issue.
    • [ABLOC-14729] Error in Chinese localization in Cyber Protection console.
    • [ARC-437] Backup fails with error "The activity has failed due to a crash of Service Process".

    • [DBS-928] Backup status is reported inconsistently via API and UI.

  • Cyber Protection Agent

    • [ABR-281851] Backup to cloud fails with error "Access is denied".
    • [ABR-341462] Backup plan does not start on schedule.
    • [ABR-345450] Restore fails with "The system cannot find the path specified" for objects that have more than 260 symbols in path.
    • [ABR-346667] Installation (or update) of an agent to build 15.0.29439 on a read-only domain controller fails with error "Error 0x62757e: Group 'Cyber Operators' is not found. This group cannot be automatically created on a read-only domain controller (RODC). Create this group manually on the primary domain controller" even if the Cyber Operators group was created manually.
    • [ABR-342706] Not all protection plans are started on schedule, "Backup did not start" alert is generated.
    • [ADP-19037] Installer binary files are stored in in /var/log during agent autoupdate.
    • [PLTFRM-37192] Agent autoupdate's maintenance window does not take agent's time zone change into account.
    • [ABR-346990] Backup failed with error "Failed to perform the operation with file 'xxxxx.tibx' because it is locked by another operation".
    • [PLTFRM-29322] The aakore.exe process loads CPU usage up to 100%.
    • [ABR-337699][ABR-345991] Cyber protection service is stopped and cannot be restarted: error "Access is denied" appears.

  • Dashboards and reports

    • [ADP-21089] Sorting is not working in reports with grouping enabled.
    • [ADP-19855] The “Missing updates by categories” and “Patch installation status” dashboard widgets display incorrect information.
    • [ADP-21813] Various data inconsistency problems in dashboard widgets.
    • [ADP-21319] Partner admin cannot get to Cyber Protection console due to wrong redirect in dashboard widget.

  • Disaster Recovery

    • [DRAAS-25835] Default gateway is not set in CentoOS, Recovery server ignores default gateway if the original server has static IP.
    • [DRAAS-25808] Activity "Optimizing recovery point for fast boot" fails.
    • [DRAAS-25632] P2S connection fails to be established with error "Socks proxy returned bad reply".
    • [DOC-787] Protection plan is not revoked from local machine when production failover is initiated. There is no plan revocation, documentation updated.

  • DLP

    • [DEVLOCK-3394] Multiple alerts generated for protection plans created on CET compatible machines.
    • [DEVLOCK-3443] DLSystemService consumes 100% CPU on a Mac.

  • File Sync & Share

    • [AFDC-1733][AFDC-1732] Desktop agent fails to sync a file after the character case was changed in its name.
    • [AFDC-1745] Sync failed after installation of the desktop agent.

  • Linux protection

    • [ABR-347677] Backup of Debian GNU/Linux 11 failed with error "The SnapAPI kernel module is not loaded for the kernel 5.10.0-14-amd64 that is running in this system. Install the module for this kernel version, and then retry the backup".
    • [ABR-346605] Consistent error "Backup failed because snapAPI kernel module is not loaded for kernel" on SUSE Linux Enterprise Server 15 SP3.
    • [ABR-345095] Docker container creation is successful if 'src_path' parameter invalid: container without an Agent is created.
    • [ABR-344111] service_process crashes on every backup attempt, dumping core on Red Hat Enterprise Linux 6.8 with 2.6.32-642.11.1.el6.x86_64 kernel.

  • macOS protection

    • [ABR-346400] Bootable media fails to create with error: "Failed to create bootable media by using Apple Software Restore".
    • [KERNEL-12654] Failed to update definitions.
    • [ADP-16946] Unsupported macOS version 10.9.4 shows alert "cyber protection or active protection service is not responding".
    • [ARC-436] Entire Mac backup fails with error "Resource deadlock avoided" for /Library/Application Support.

  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-333849] Backup of Microsoft 365 group mailbox fails with error "Cannot get the user's email address for connecting to the Microsoft 365 group mailbox".
    • [ABR-346547] Changes to a Microsoft 365 mailboxes protection plan are not saved.
    • [ABR-348412] Microsoft SharePoint Online backup search is not available due to archive is not cataloged.
    • [ABR-347426] Microsoft OneDrive backup stuck for more than 24 hours.

  • Notary

    • [AN-3482] Error 404 is displayed when accessing Notary console from email.

  • Security and management

    • [ADP-21483] Threat feed details are not loading.
    • [ADP-21465] Patch is not removed from a list even after successful installation.
    • [ADP-21480] Firebird is not listed in Patch management -> Third party products, so updates can't be blocked for it.
    • [AMP-10833] Device and Description are empty in activities.
    • [KERNEL-12127] Agent update/installation fails due to stuck of ngscan driver unloading.
    • [ACS-36] Antivirus database is not updated.
    • [KERNEL-12650] BSOD occurs at random intervals in certain circumstances.
    • [CSL-3331][CSL-3209][AMP-8483] Patch installation fails on multiple workloads.
    • [CSL-2051] Errors occur during installation of Microsoft Teams and Foxit Reader patches.
    • [AMP-10592] Term "Custom Scan" is not translated to Chinese when Chinese language is selected.

  • Virtualization protection

    • [ABR-306827] Backup of ESXi 6.7 configuration fails with error "Failed to connect to ESXi host by using SSH".
    • [ABR-280224] Operating system fails to boot after recovering a backup of VMware virtual machine to Scale HC3 virtual machine.
    • [ABR-346105] Schedule is not revoked after revoking a protection plan for VMware Cloud Director virtual machine.
    • [ABR-347860] Incremental backup of VMware Cloud Director is taken even if "Always full" option is selected in protection plan.
    • [ABR-346713][ABR-346712] VMware Cloud Director's vCD-MA got frozen unexpectedly.
    • [ABR-347157] Virtual machines and users are not re-synced if VMware Cloud Director organization was removed from Acronis Cyber Protect Cloud.

Management Portal and Platform Core

  • [PLTFRM-40008] It's impossible to enable SKU-related fields in usage reports.

PSA and RMM integrations

  • [CI-17788] Kaseya VSA integration fails to load organizations when Mapping is opened.
  • [CI-18422] Jamf Pro integration: "setting not found" error is displayed in "Cyber protect" integration tab.
  • [CI-16154] Datto integration: script fails with error "Invalid UDF mapping: values must be unique".
  • [CI-18193] N-Central integration: a mapped customer gets automatically unmapped after some time.
  • [CI-18449] Kaseya BMS: Acronis alert generates multiple tickets.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.

  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.

  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support of the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file level backup does not support a custom profile path.

  • Microsoft 365, Google Workspace and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in the case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
      • Solution: disable Secure Boot in EFI boot manager configuration after recovery
    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
      • Solution: Select a different volume for the mounted VM disks path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.

  • Advanced Data Loss Prevention - Early Access Program

    • [KERNEL-10966] Due to user-mode hooking and CET (Control-Flow Enforcement Technology) incompatibility, there are Device control and Data loss prevention functional limitations on workloads with CET enabled CPUs.
    • [DEVLOCK-3192] Content inspection of files with over 100MB size is not performed.
    • [DEVLOCK-2433] Fail to start Acrobat reader while Agent for DLP running.
    • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agents setup hangs at upgrading due deadlock in Agent for DLP.
    • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.

Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.