Release Notes

Table of contents

What's new

Acronis Cyber Protect Cloud

Chat with an Acronis Account Manager via the Management portal

Consult with an Acronis Account Manager about planning, launching, and scaling your services with us, directly in the Management portal via the new chat window.

Malicious email detection alerts in Cyber Protect console

Prevent potential damage by promptly reacting to malicious email detection alerts in the Cyber Protect console. Demonstrate the value of Advanced Email Security to end-customers by providing consolidated statistics about the detected malicious emails in the Overview dashboard.

Automatic email routing configuration for Microsoft 365

Effortless configuration of email routing between Acronis Cyber Protect Cloud and Microsoft 365, by running a ready-to-use script.

RMM and PSA integrations

Multiple configuration improvements in the ConnectWise Manage integration

Partners can manually trigger the synchronization of usage and quotas for one or more customer tenants between Acronis Cyber Protect Cloud and ConnectWise Manage. Usage is now reported more accurately to ConnectWise Manage, using float point quantities where applicable.

Auto-generated product names in mapping wizard for Kaseya BMS and TigerPaw PSA integrations

Acronis Cyber Protect Cloud automatically generates suggested names for new PSA products, by using a predictable and understandable naming pattern that simplifies the process of mapping products to Kaseya BMS and TigerPaw PSA integrations.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

• Acronis Cyber Protection Agent for Windows (v.15.0.29695)
• Acronis Cyber Protection Agent for Mac (v.15.0.29695)
• Acronis Cyber Protection Agent for Linux (v.15.0.29695)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.

Security

For information about security issues fixed in this release, please refer to https://security-advisory.acronis.com/updates/UPD-2205-6108-9846.

Acronis Cyber Protect Cloud

• Common

  • [ABR-310618] Protection plan editing loads infinitely if plan is applied to 500+ workloads.
  • [ABR-345225] Multiple workloads are displayed as "Offline" in Cyber Protection console while backup is successfully running.
  • [ABR-320337] Revoked protection plan is still visible under "Devices"-> "Plans" column.
  • [ABR-316618][ABR-343647] Impossible to apply a protection plan to a workload with error "Protection plan conflict detected" while no other plans are applied.
  • [ABR-316994] Protection plan name is not changed after it was edited.
    
  • [PLTFRM-26929] Backup fails with error "Cloud storage for your account is disabled".
  • [ABR-318941] Unable to delete a protection plan that is applied to a group with 2000+ workloads.
  • [ABR-321571] Unable to modify a protection plan if it's applied to 3000+ workloads.
  • [ABR-344240] Filter in "Devices" table does not work properly.
  • [ABR-318302] Protection plan failed to be applied onto several databases "The protection plan cannot be applied or updated as the existing quota of the device does not allow the requested functionality".
  • [ABR-344698] Backup does not start on schedule if "The backup location host is available" option is checked.
  • [ABR-345090] Recovery of C:\ folder from disk-level backup fails with error "Windows error: (0x8007010B)".
  • [ABR-334307] VPN IP address is not shown for macOS devices in Cyber Protection console.
  • [AUK-5744][DEVLOCK-3183] Read-only administrator does not see tabs "Protection" and "Software Management" in Cyber Protection console.
  • [PLTFRM-37763] Agent registration fails with "Tenant is disabled" error.
  • [ABR-334675] Logging out from a server while RDP connection causes error "MmsMonitor.exe application error: the exception breakpoint".
  • [ABR-345576] Deleted protection plan is still running.

• Cyber Protection Agent

  • [ABR-347188] Hyper-V VM with agent inside displayed as physical machine.

    [ABR-330569] Installation of Cyber Protection Agent fails on WIndows Server 2008 R2 with generic error 1603.

  • [PLTFRM-39355][PLTFRM-37892] Backup sporadically fails with error "Failed to connect to the Agent Core service on this machine".

  • [ABR-345223] Reading data from an archive fails with error "The backup does not contain the sector".

  • [ABR-261770] No warning/alert shown when a user tries to browse a SMB location with valid credentials if there is no full disk access: "400 BAD REQUEST. Access to the file is denied".

  • [ABR-342637] Deleting backups from NAS does not prompt for credentials if the NAS user is deleted.

  • [ABR-341124] Backup doesn't start under bootable media, error "0x900011: A task with ID 'EE26D33F-3014-41AC-845F-52E775A816B5' does not exist".

  • [KERNEL-12527] Machine crashed with BSOD.

  • [ABR-342290] Cyber Protect agent's installer says "Backup console" instead of "Cyber Protection console" under registration options.

  • [ABR-343951] Registration of Acronis Cyber Files Cloud agent in standalone mode fails.

• Dashboards and reports

  • [ADP-20013] "Operations" tab is missing.
  • [ADP-20926] Patches list shows error "The patch list could not be retrieved".
  • [ADP-11555] Alerts report indicate three workloads while only two workloads are registered.

• Disaster Recovery

  • [DRAAS-24130] A recovery server is created unexpectedly and has a name of the group.
  • [DRAAS-25834] VPN gateway cannot be resumed on test failover attempt.
  • [DRAAS-25300] Backup of DR virtual machine fails with "Segmentation fault" error.

• DLP
  • [DEVLOCK-2407] Adding a SanDisk USB flash drive to USB Devices database fails with error.

• File Sync & Share

  • [AFDC-1731] "Conflicting local file" error while synchronizing Desktop Client.
  • [AFDC-1729] Sync got stuck on downloading.
  • [ASRV-11343] Chinese traditional and simplified, Japanese and Korean characters cannot be properly previewed in Cyber Files Cloud.

• Linux protection

  • [ABR-342108] Agent update fails if agent had been unregistered previously.
  • [ABR-340128] Build of SnapAPI module fails on ELRepo CentOS kernel.
  • [ABR-343719] Agent installation fails if "dead" /etc/group.lock exists.
  • [ABR-343293] SnapAPI module fails to load under secure boot on Ubuntu 18.04.6 kernel 5.4.0-104.
  • [ABR-343991] The Linux bootable media doesn't detect the NIC on the target machine (FastLinQ QL45000 Series 25GbE Controller).
  • [ADP-19029] Agent update fails with "The process is already running".

• Microsoft 365, Google Workspace, and other applications protection

  • [ABR-345070] Backup of Microsoft 365 Teams completes with warning "Failed to load the messages in channel 'General: 'Could not get Channel Messages: No more retries available. Retries count or timeout exceeded.: Error: 500 GET".
  • [ABR-343405] Backup of Microsoft 365 Teams fails with error "httpStatus: 429, code: activityLimitReached, message: The request has been throttled".
  • [ABR-343322] Discovering Microsoft 365 resources fails with error "Task timeout expired. The agent that is responsible for processing the task is not accessible".
  • [ABR-343268] Entire machine backup with MySQL/MariaDB application awareness succeeds with warnings "Jsonrpc call timeout".
  • [ABR-342824] Indexing of resumable SharePoint Online site backup fails with error "Failed to read diffItems" after specific case.

• Security and management

  • [ADP-16946] Unsupported macOS version 10.9.4 shows alert "Cyber protection or active protection service is not responding".
  • [PLTFRM-26227] Cyber protection definitions were not updated.
  • [ADP-21133] Disk health monitoring alerts generated for NVMe SSD.
  • [AMP-10020] Performance decrease after Real-Time protection enablement.
  • [CSL-3209] Patch installation fails for multiple machines.

• Virtualization protection

  • [ABR-336954] Recovery of a machine with file system without volumes to new VM fails with "Resizing is unavailable" error.
  • [ABR-342287] VM on Acronis Cyber Infrastructure is discovered as a physical machine.
  • [ABR-336199] Agent-less Scale backup fails with THRIFT_POLL error.
  • [ABR-344454] vCD-MA fails if UI plugin published to no tenants.

Management Portal and Platform Core

• [PLTFRM-38546] Task Manager query optimization.
• [PLTFRM-38838] No contents at Monitoring -> Overview page in Cyber Protection console.
• [PLTFRM-37908] Protection plan fails with error "Quota reached" while there is free quota available.
• [PLTFRM-37411] It's impossible to register an agent in the sub-route where the tenant with this agent was disabled.

PSA and RMM integrations

• [CI-17708] ConnectWise Manage integration fails to create tickets.
• [CI-17753] Syncing of 600+ devices leads to downtime of Jamf Pro server.
• [CI-17717] Autotask SPA integration fails with "invalid credentials" error.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

• Common

  • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
  • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
  • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
  • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
  • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
  • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
  • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
  • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
  • [ABR-113452] If a machine was re-registered under a different account without revoking the existing protection plan from it, this plan may still continue to run unexpectedly.
  • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
  • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
  • [ADP-17122] Backups Scanning does not work properly with orphaned archives.
  • [PLTFRM-35250] Licenses in the Acronis Cyber Protect Cloud that are allocated for Acronis Cyber Protect 15 might not be allocated or deleted properly if Acronis Cyber Protect 15 is turned off. Workaround: Turn on Acronis Cyber Protect 15, unregister the management server, and register it again in the Cyber Protect console.

• Cyber Protection Agent

  • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.

• macOS protection

  • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support of the Bulgarian language in macOS.
  • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
  • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
  • [ABR-115270] The "[All Profiles Folder]" template in a file level backup does not support a custom profile path.

• Microsoft 365, Google Workspace and other applications protection

  • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

  • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in the case Agent for Hyper-V is also installed among local agents.

  • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

• Virtualization protection

  • [ABR-327505] Changed Block Tracking is not used properly when performing conversion into VM on Scale Computing HC3, which results in longer conversion process.
  • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
    • Solution: disable Secure Boot in EFI boot manager configuration after recovery
  • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
  • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
  • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
  • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
  • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
  • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
  • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
  • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
  • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
    • Solution: Select a different volume for the mounted VM disks path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
  • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
  • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
  • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
  • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
  • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
  • [ABR-327505] Changed Block Tracking does not work for convert to VM operations on Scale Computing.

• Advanced Data Loss Prevention - Early Access Program

  • [KERNEL-10966] Due to user-mode hooking and CET (Control-Flow Enforcement Technology) incompatibility, there are Device control and Data loss prevention functional limitations on workloads with CET enabled CPUs (KB article 70375).
  • [DEVLOCK-3192] Content inspection of files with over 100MB size is not performed.
  • [DEVLOCK-2433] Fail to start Acrobat reader while Agent for DLP running.
  • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agents setup hangs at upgrading due deadlock in Agent for DLP.
  • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.

Management Portal and Platform Core

• The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
• [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
• [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
• [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
• [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
• [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
• [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
• [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
• [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.