Release date:April, 2022

Table of contents

What's new

Acronis Cyber Protect Cloud

Advanced Data Loss Prevention - Early Access Program

Enable partners to extend their services and unlock new revenue opportunities with unmatched provisioning simplicity and reduced cyber insurance premiums — without the need for additional headcount in the form of cyber security specialists.

Help end-customers ensure regulatory compliance and minimize the risk of insider data breaches.

Management Portal

Partner profile and collecting contact information

The new Partner profile menu option enables partners to manage their company information and to define which company contacts will receive important billing, business, and technical updates from Acronis.

Acronis Cyber Files Cloud

Guest user accounts in Acronis Files Cloud

The Guest user feature enables Acronis Files Cloud users to share files and folders with external users by using their email address.

Administrators can promote a Guest user account to a user account (to include them under their license), and disable/delete Guest user accounts as required.

ISV Integration

Splashtop integration in Acronis Cyber Protect Cloud

The integration with Splashtop, a leading remote desktop solution, enables MSP technicians to quickly establish a remote desktop session by using Splashtop from within Acronis Cyber Protect Cloud, without the need to switch to the Splashtop console.

RMM and PSA integrations

Deploy Acronis Cyber Protect Cloud agent to macOS and Linux workloads from within Kaseya VSA

Partners can now deploy the Acronis Cyber Protect Cloud agent to macOS and Linux workloads directly from within Kaseya VSA.

Advanced Email Security

Acronis-branded Advanced Email Security console

Partners remain within the Acronis-branded console experience when accessing Advanced Email Security.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.29439)
  • Acronis Cyber Protection Agent for Mac (v.15.0.29439)
  • Acronis Cyber Protection Agent for Linux (v.15.0.29439)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-336206] Some agents report "Offline" status while online.
    • [ABR-330304] "Backup Storage" tab does not load.
    • [ABR-341266] Revoked protection plan is still visible under "Devices" → "Plans" column.
    • [ABR-336241] Protection plans gets revoked from some workloads in dynamic group.
    • [ABR-341387] Protection plan applied to an agent, but doesn't get scheduled.
    • [ABR-342175] Protection plan doesn't run on schedule.
    • [ABR-342631] Protection plan is not scheduled on all workloads when applied to a group with 300+ members.
    • [ABR-340420] Recovery points are not listed in archive.
    • [ABR-341901] Protection plan is not applied to all workloads if applied to 400+ of them via API.
  • Cyber Protection Agent

    • [ABR-331703] Protection plan fails with error "Failed to verify the TLS/SSL certificate while connecting to the cloud" after updating agent to v15.0.27751.
    • [ABR-333077] Cyber Protect Service service stopped on a workload after updating agent to v15.0.28323.
    • [PLTFRM-38044] Agent registration fails with error "Cannot register Client access denied".
    • [PLTFRM-37223] Acronis agent core service cannot start when there are hundreds of active user sessions.
    • [PLTFRM-38116] MMS service fails to start.
    • [PLTFRM-37067] Protection plan fails with error "Request canceled while waiting for connection".
    • [ABR-342258] Machine goes to BSOD when the unattended agent installation fails on v15.0.28610 and v15.0.28936.
  • Dashboards and reports

    • [ADP-11854] Alerts in widgets on a partner and folder levels are not synced with alerts on a customer level
    • [ADP-17274] Widget "Patch Installation History" doesn't contain information about customer/folder.
    • [ADP-20149 Data is missed on widget "7-days history" for several customers.
    • [ADP-20145] Page Dashboard → Overview failed to load in Cyber Protection console.
  • Disaster Recovery

    • [DRAAS-25144] Encryption backup password setting failed.
    • [DRAAS-25632] Attempt to establish P2S connection fails with error "Socks proxy returned bad reply".
    • [DRAAS-25300] Failover fails with "Segmentation fault" error.
  • DLP
    • [KERNEL-12253][KERNEL-12371] BSOD on a NEC laptop with Windows 11.
  • File Sync & Share

    • [AFDC-1717] Sync gets stuck while downloading a file.
    • [AFDC-1723] Agent gets stuck if the Internet connection drops while downloading a file.
    • [AFDC-1720] Folder permissions might be messed up when working with shared folders.
  • Notary

    • [AN-3351] Unable to sign a file if there is the only signee.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-342762] Backup of SharePoint Online site fails with error "A backup agent error: '"sites/xxx/sitefeatures" in "sharepoint/root": endpoint not found'".
    • [ABR-342412] Actual number of Devices is not displayed in the "Devices" column until manual refresh, if Plan is created from "Management" tab.
    • [ABR-341889] Error appears on attempt to create a protection plan via "Plans" tab if only "Microsoft 365 Teams" offering item is enabled within a customer.
    • [DF-3197] Search in SharePoint archive is not possible.
  • Security and management

    • [ADP-12488] Acronis Updater service consumes a lot of CPU on agent v15.0.25851.
    • [ADP-18719] Agent shows already fixed CVEs if some associated patches are not installed.
    • [ADP-19329] Windows updates release date is shown approximately.
    • [AMP-9905] Updating Cyber Protect definitions ends with a warning: "Failed to apply NGMP definitions".
    • [ADP-19018][ADP-18933][ADP-18945] Patch installation is reported as "Failed" while patch is successfully installed.
    • [AMP-9728][AMP-9987] Malware scan fails with error "Task timeout expired. The agent that is responsible for processing the task is not accessible".
  • Virtualization protection

    • [ABR-342633] Not all Hyper-V nodes got protected by protection plan when applied to a cluster.
    • [ABR-342178] Agentless backup of a Virtuozzo virtual machine fails with error ''%1: '%2''.

Management Portal and Platform Core

  • [PLTFRM-37711] An empty file named "CallBack"has been downloaded when login in to Acroni Cyber Protect Cloud via Safari.
  • [PLTFRM-37471] There is a false-positive mobile device usage.
  • [PLTFRM-36601] Japanese symbols are not properly displayed in custom agent installer filename.
  • [PLTFRM-37649] Agent for Mac (on ARM) registration fails if JAMF integration is used.
  • [PLTFRM-37889] Edit button is not displayed, yet clickable in "Email server settings" in "Branding".
  • [PLTFRM-37871] It's not possible to scroll through all the customers after window is resized.
  • [PLTFRM-33900] Usage values have not been updated for several days for a specific tenant.
  • [DBS-817] Scanning plan creation got stuck while browsing for a backup.
  • [PLTFRM-37879] Password reset fails with error 400 "Multiple user accounts are associated with identity, need to select one" if the same identity is used by two user accounts.

PSA and RMM integrations

  • [CI-17501] Datto RMM mapping fails with "Create a valid Agreement or mapped Addition".
  • [CI-17450] Datto Monitoring on Mac throws error "builtin_function_or_method' object has no attribute 'minutes'".

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-113452] If a machine was re-registered under a different account without revoking the existing protection plan from it, this plan may still continue to run unexpectedly.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.
    • [PLTFRM-35250] Licenses in the Acronis Cyber Protect Cloud that are allocated for Acronis Cyber Protect 15 might not be allocated or deleted properly if Acronis Cyber Protect 15 is turned off. Workaround: Turn on Acronis Cyber Protect 15, unregister the management server, and register it again in the Cyber Protect console.
  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.
  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support of the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file level backup does not support a custom profile path.
  • Microsoft 365, Google Workspace and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in the case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-327505] Changed Block Tracking is not used properly when performing conversion into VM on Scale Computing HC3, which results in longer conversion process.
    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
      • Solution: disable Secure Boot in EFI boot manager configuration after recovery
    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
      • Solution: Select a different volume for the mounted VM disks path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
    • [ABR-327505] Changed Block Tracking does not work for convert to VM operations on Scale Computing.
  • Advanced Data Loss Prevention - Early Access Program

    • [KERNEL-10966] Due to user-mode hooking and CET (Control-Flow Enforcement Technology) incompatibility, there are Device control and Data loss prevention functional limitations on workloads with CET enabled CPUs (KB article 70375).
    • [DEVLOCK-3192] Content inspection of files with over 100MB size is not performed.
    • [DEVLOCK-2433] Fail to start Acrobat reader while Agent for DLP running.
    • [DEVLOCK-1558] In rare cases, Acronis Cyber Protect Agents setup hangs at upgrading due deadlock in Agent for DLP.
    • [ABR-306459] Backup finished with error "A device attached to the system is not functioning" on specified machine.



Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.