Release date:March, 2022

Table of contents

What's new

Acronis Cyber Protect Cloud

Disaster Recovery of Azure VMs to Acronis Cyber Protect Cloud

It is now possible to perform Disaster Recovery failover from Acronis-hosted backups of Azure VMs to Acronis Cyber Protect Cloud. Failback from Acronis Cyber Protect Cloud to Azure VMs via the restore functionality is supported as well.

Antimalware for Apple M1 ARM-based workloads

Acronis antimalware functionality now supports the ever-growing market of Mac devices based on M1 ARM-based chips. MSPs can now protect and manage all Mac-based devices for their end customers, regardless of the hardware inside.

Recovery of workloads protected by BitLocker

It is now possible to recover disks, volumes, and files, encrypted by BitLocker, as if they are unencrypted – without reboot or any additional steps.

RMM and PSA integrations

ConnectWise Manage and Autotask PSA: usage reporting for trial tenants

The C22.02 release introduced provisioning of customers as trial tenants. Now, MSPs can also use pay-as-you-go and prepaid with overage billing modes for trial customers, giving the customers a full experience of the Acronis Cyber Protect product:

  • MSPs can provision customers as a trial tenant and set up a pay-as-you-go or prepaid-with-overage Agreement.
  • Agreements will now report usage according to the license.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.29258)
  • Acronis Cyber Protection Agent for Mac (v.15.0.29258)
  • Acronis Cyber Protection Agent for Linux (v.15.0.29258)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.


For information about security issues fixed in this release, please refer to

Acronis Cyber Protect Cloud

  • Common

    • [ABR-341355] Disabled protection plan still runs as per the scheduled time

    • [ABR-340006] Delayed or no information on the next backup in the protection console
    • [ABR-264121] Add KB link to the Cloud connection verification tool
    • [ABR-330895] Add devices window appears after refreshing page (when tenant already has resources)
    • [ABR-337731] Second Protection Plan doesn't apply in case of conflicting parameters
    • [ABR-336768] Backup status returned by API call differs from the status in the UI
    • [PLTFRM-35042] Backup agent error: no such host
    • [ABR-335646] Improve error message when backup fails due to file tracker failure
    • [ABR-280879] Support Proxy in Cloud connection verification tool
    • [ABR-330937] Device filtering doesn't return all devices with selected status
    • [ABR-240749] Connection verification tool output doesn't provide full list of issues when ports are closed
    • [ARC-429] Size of archive is different in Management console and protection console
    • [ABR-335838] Only 500 dates are displayed in file recovery dialog
    • [ABR-333301] Scroll bar is absent in "Credentials store" tab
    • [ABR-338639] Escaped characters are not visible in email title
    • [ABR-339613] Protection plan details loads for too long
    • [ABR-340243] Protection plan that includes over 100 devices is not applied to devices
    • [ABR-338243] Alert for protection plan failure doesn't contain plan name, only plan ID
    • [PLTFRM-34911] When agent branding is enabled, Japanese symbols are not displayed in installer file name
    • [ABR-317872] Connection verification tool should check port 8443
    • [ABR-296724] Connection verification tool contains additional irrelevant screen
    • [ABR-341136] Incorrect description of forensic backup in the documentation
    • [KERNEL-12268] Server may become unresponsive because of issue with fileprotector driver
    • [ABR-341351] Scheduled backup plan starts not for all devices and "next backup" time is shown as "not scheduled"
    • [ABR-335378] Incorrect error message when backup is performed under disabled user account
    • [ABR-296725] Support usage of Connection verification tool when 2FA is enabled
    • [ABR-336445] Connection verification tool fails the test for a storage if only one storage is unavailable
    • [ABR-326949] Connection verification tool should work if only one storage is available
    • [AUK-5594] Instant actions for backups are available in the UI, though they require Advanced Backup pack and server quota set for the agent
    • [ABR-338794] Incorrect information about Web Restore in the documentation
    • [ABR-339357] List of recovery points loads for too long and lead to error 504
  • Cyber Protection Agent

    • [PLTFRM-37185] The Files agent cannot be registered in a tenant with branded address
    • [ABR-278033] Files recovery succeeded with a warning when recovering files from backup on network folder
    • [ABR-325235] Uninstaller.exe create record in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations
    • [ABR-338951] Uninstallation of Linux agent fails with "error: package file_protector-1.1-1487 is not installed".
    • [ABR-331960] No Dansk/Danish keyboard layout in Bootable Media.
    • [ADP-19405] Data protection map may become red several agents cannot connect to the console
    • [ADP-19431] Scan task may fail when there is not enough time to finish it
    • [ADP-18940] Putty 0.67 does not support silent uninstall
    • [ABR-337015] Improve behavior when recovering deduplicated files: suggest troubleshooting steps
  • Dashboards and reports

    • [ADP-19971] Dashboard may load for too long
    • [ADP-19718] Notification messages may appear in PDF report
  • Disaster Recovery

    • [DRAAS-25378] VPN connection may fail with necessity to reconnect it manually
    • [DRAAS-25372] Runbook may be empty with not valid ID error
    • [DRAAS-25505] Server created in C22.01 or earlier release cannot be removed after update to C22.02
    • [DRAAS-25388] VM may be not bootable after runvm command from custom archive
    • [DRAAS-25579] Delta creation fails on custom archive (Physical extents end beyond end of device)
    • [DRAAS-25578] Attempt to start failover fails with a message: "Internal error. Please try again later or contact support."
    • [DRAAS-25568] DR service doesn't check offering item status during tenant provisioning
    • [DRAAS-25304] Failback stopped with "transaction error", operation stopped
  • DLP
    • [DEVLOCK-2875] Backup hangs on 12% when both Acronis agent and Advanced DLP agents are installed
  • File Sync & Share

    • [ASRV-12042] Files cannot be uploaded to newly creates Files Cloud storages
    • [ASRV-11989] Files Cloud Server Desktop agents on BR01 cannot sync changes from cloud
  • Linux protection

    • [ABR-332661] Cannot uninstall agent 28156 in order to downgrade to 26822
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-340013] Warning appears during restore of the Planner tab
    • [ABR-339358] Backup task fails if cannot resume backup into the broken slice, new backup should be created in this case
    • [ABR-334392] Browsing of SharePoint backup takes too much time and finishes with "The backup you are browsing is encrypted. The search in encrypted backups is not supported." error
    • [ABR-337577] Remove "Everyone" group as member under "Featured Links"
    • [ABR-336356] Drafts should be removed on policy deletion
    • [ABR-333027] SharePoint site features state should be backed up and recovered as configured
  • Security and management

    • [AMP-8853] Excel with external connections enabled may crash if Exploit prevention is enabled
    • [ADP-18070] Antimalware component wasn't installed after its enablement in the policy
    • [AMP-9068] Upload of large files to 3D printer may fail
    • [AAP-4936] Ignore whitelisted applications (interpreters) for antimalware checks
    • [ADP-19743] Incorrect agent status in console: it looks offline
  • Virtualization protection

    • [ABR-338311] Portmap service is installed with Agent for Hyper-V
    • [ABR-340032] Skip oVirt hosts with clusters with empty datacenter
    • [ABR-331081] VM replication plan fails with error "A specified parameter was not correct: configSpec.guestId"
    • [ABR-338293] Universal restore doesn't work on custom archive with Red hat 6.8
    • [ABR-321823] Need to improve the text of warning 'VMware returned the following error while creating quiesced snapshot'

Management Portal and Platform Core

  • [PLTFRM-36710] Console may load too long when storage usage is zero
  • [PLTFRM-31701] 504 error message may appear when deleting tenants
  • [PLTFRM-36464] Cloud usage drop in reports for 24 Jan 2022
  • [PLTFRM-36988] Login page need hard refresh to load
  • [PLTFRM-37197] It is not allowed to set a non-unique email for a user with Files Cloud enabling role in a customer tenant where the Files Cloud app is not enabled
  • [PLTFRM-37011] Rename ask\lettuce to ask\platform-branding
  • [PLTFRM-37566] Remove irrelevant DC from DC map for cloud proxy
  • [PLTFRM-37641] Account activation link may expire too soon
  • [PLTFRM-36674] Management Console UI does not display error for deletion of storage with usage
  • [ED-642] Issue with logout while using OKTA for IDP

PSA and RMM integrations

  • [CI-16622] When running the script, the output is always "Everything is OK", even when backup hasn't occurred within X number of days
  • [CI-17288] Incorrect policy output "Can't find successful backup." in case there is actual backup made
  • [CI-17341] Customer mapping in ConnectWise Manage fails with the error "failed to validate struct"

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-113452] If a machine was re-registered under a different account without revoking the existing protection plan from it, this plan may still continue to run unexpectedly.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.
    • [PLTFRM-35250] Licenses in the Acronis Cyber Protect Cloud that are allocated for Acronis Cyber Protect 15 might not be allocated or deleted properly if Acronis Cyber Protect 15 is turned off. Workaround: Turn on Acronis Cyber Protect 15, unregister the management server, and register it again in the Cyber Protect console.
  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.
  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support of the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file level backup does not support a custom profile path.
  • Microsoft 365, Google Workspace and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in the case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-327505] Changed Block Tracking is not used properly when performing conversion into VM on Scale Computing HC3, which results in longer conversion process.
    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
      • Solution: disable Secure Boot in EFI boot manager configuration after recovery
    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
      • Solution: Select a different volume for the mounted VM disks path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
    • [ABR-327505] Changed Block Tracking does not work for convert to VM operations on Scale Computing.

Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.