Release date:February, 2022

Table of contents

What's new

Acronis Cyber Protect Cloud

Run an on-demand antimalware scan on any folder/drive

Users can run a manual scan of any file, folder or drive on their workload (workstation), without the need to ask their IT administrator or service provider to do this for them.

Self-protection and cryptomining process detection are independent of Active Protection

Now partners have more granular control over the settings related to Active Protection. Self-protection and/or cryptomining process detection can be enabled even when Active Protection itself is disabled.

Acronis Disaster Recovery Cloud

Allow the use of custom DHCP with L2 site-to-site VPN connectivity

Customers can use their own DHCP server in scenarios where one or more servers are in failover on Acronis Cloud and DHCP traffic is sent via an L2 site-to-site VPN tunnel.
This is crucial for applications such as VOIP, which depend on their own DHCP.

Disaster Recovery failover support from immutable recovery points

Disaster Recovery (DR) now supports immutable storage for recovery points, thus protecting them from being deleted. Recovery points on Immutable storage can be used for DR failover.

Acronis Cyber Files Cloud

Unified Acronis Cyber Protect Cloud and Acronis Cyber Files Cloud agents

For customers who use Acronis Cyber Files and other Acronis Cyber Protect services, IT technicians will need to deploy and update only one agent for both services, thus spending less time on agent deployment and updates.​
Customers will enjoy the modern look and the ease of use of the Acronis Cyber Files functionality integrated inside the Acronis Cyber Protect agent.​
The new unified agent uses fewer system resources in comparison to the two separate agents.​

Unified Acronis Cyber Files supports iOS 15

The unified Acronis Cyber Files iOS Mobile app is now fully compatible with the latest version of iOS (15.2.x).

Administrator Role added in Acronis Cyber Files Cloud

The new role adds the ability to serve customers that have privacy and compliance restrictions. It allows technicians to manage the settings of customers' File Sync & Share instances without accessing their files.
Acronis Cyber Protect gives the customers the assurance that their sensitive data is safe and cannot be accessed by the service provider.​

Improvements in moving/copying files and folders

Files Sync & Share users can now move or copy files and folders while preserving revisions and shared links, thus removing the need to re-share links.

RMM / PSA Integrations

Trial account provisioning in ConnectWise Manage and Autotask PSA integrations

Partners want the ability to provision new Customer tenants as Trial accounts. In earlier versions, switching back from Production to Trial was not possible, which made automatic provisioning less useful for these partners.
Now, partners can select an automatic provisioning flow that fits their business and can provision Customer tenants as Trial or Production.

Updated Components

Cyber Protection agent

The Acronis Cyber Protection agent has new versions as follows.

  • Acronis Cyber Protection Agent for Windows (v.15.0.29051)
  • Acronis Cyber Protection Agent for Mac (v.15.0.29051)
  • Acronis Cyber Protection Agent for Linux (v.15.0.29051)

See the release notes for the Acronis Cyber Protection agent here.

Changes in Acronis Cyber Cloud API

You can find the history of changes in Acronis Cyber Cloud API in the dedicated API change log document.

Fixed issues

This section describes issues that have been fixed in this update.


For information about security issues fixed in this release, please refer to

Acronis Cyber Protect Cloud

  • Common

    • [ABR-330735] Agent update fails with error "Certificate from did not pass the verification. certificate verify failed".
    • [ABR-338116] "There is a conflict between protection plans" alert appears.
    • [ABR-330599] Backup to NAS fails with error "The credentials are not specified".
    • [ABR-337922] Protection plan fails to open with error "The protection plan cannot be loaded now".
    • [ABR-332892] Recovery with reboot fails with error "Failed to connect to the Agent Core service on this machine" if machine uses NIC teaming.
    • [AMB-3970] Android and iOS mobile app shows incorrect cloud storage quota value.
    • [ABR-337553] Search by tenant name in Cyber Protection console doesn't filter results.
    • [ABR-338256] Protection plan is running on a workload, but is not shown as applied.
    • [ABR-324484] Replication to cloud storage failed without an error.
    • [ABR-336366] Incorrect "Next backup" date in the workloads list.
    • [PLTFRM-35647] Backup is still working after quota exceeded.
    • [PLTFRM-36712] Log in fails with error “Connection failed. Currently, the Cyber Protection console is not available”.
  • Cyber Protection Agent

    • [ABR-334750] Backup fails due to a crash of Managed Machine Service (MMS) service.
    • [ABR-336177] Agent installation on read-only domain controller fails if "Cyber Operators" group does not exist.
    • [ABR-336386] Error "Active Protection Service is not responding. Please restart the machine or contact your administrator" is shown after agent update.
    • [ABR-336196] Incorrect Tray Monitor tooltip is shown after backup was completed.
    • [ARC-429] Manual refresh of a backup fails with error "A backup agent error: 'failed to get storage archives: [Archive Server]: retry after 30 seconds'".
    • [ABR-334107][ABR-334429] File recovery from disk backup fails with error "Operating system error: Is a directory".
  • Dashboards and reports

    • [ADP-19358] Date of oldest recovery point is shown as "never" for some workloads.
    • [ADP-19126] PDF generation doesn't work during 10-15 minutes after initiating download of executive summary report in Japanese.
    • [ADP-19034] Alerts widget displays outdated information in Management Portal.
  • Disaster Recovery

    • [DRAAS-25313] VPN Gateway is configured and working, yet has incorrect "Error" status.
    • [DRAAS-24934] Entering Linux shell on VPN Appliance fails, the system returns into main menu.
    • [DRAAS-24944] Backups fails with error "The backup is encrypted. Specify the password for the cloud server backup and try again".
    • [DRAAS-25332] Test failover fails with error "Internal error. Please try again later or contact support".
    • [DRAAS-24265] Failback gets stuck.
  • Linux protection

    • [ABR-336623] Bootable media does not detect MegaRAID 9560-16i(Fujitsu PRAID EP680i).
    • [ABR-337831] SnapAPI build fails on Debian11 kernel 5.10.0-10-amd64.
    • [ABR-309709] "Enhanced security" PCI DSS feature doesn't work on CentOS4.
    • [ABR-320910] Activity "Removing vault from the agent" is endless pending state after deleting cloud location.
  • macOS protection

    • [ABR-333691] Cyber Protection agent for macOS 15.0.28610 registration fails.
  • Microsoft 365, Google Workspace, and other applications protection

    • [ABR-333888] Backup of Microsoft SharePoint Online site succeeds with warning message "Failed to backup list 'Documents'" if folder is not found.
    • [ABR-335645] Microsoft Teams backup succeeds with warning.
    • [ABR-337792] Google Workspace backup fails with error "Cannot read data from Google Workspace: 'HTTP Error 404 : {"domain":"General","code":"NotFound","reason":"NotFound","debug":{"msg":"Credentials object not found"}}".
    • [ABR-336578] Folder name with � causes Microsoft SharePoint Online site backup warning.
    • [ABR-336796] Backup of entire machine with MySQL/MariaDB application awareness succeeds with warnings "Jsonrpc call timeout".
    • [ABR-325533] Application aware backup of Microsoft SQL succeeds with warning message "Account '' does not have enough privileges to access instance 'MSSQLSERVER".
    • [ABR-337800] Protection plan of Microsoft SharePoint Online site stuck revoking.
    • [ABR-337604] Backup of Microsoft SharePoint Online site succeeds with warning message "Failed to process change event Item/Add. Invalid filter clause".
    • [ABR-325586] Wrong "Last backup" date is shown for a group protection plan.
    • [ABR-337149] Microsoft SharePoint Online recovery points are not visible on Groups page.
    • [ABR-335240] Shared Google Drive backup fails with error "Task timeout expired. The agent that is responsible for processing the task is not accessible."
    • [ABR-337145] It's possible to backup a Microsoft SharePoint Online site without its member license in some cases.
    • [ABR-336183] Manual refresh of a vault fails with error "A backup agent error: 'failed to get storage archives: [Archive Server]: retry after 30 seconds".
    • [ABR-337572] Oracle is not recognized while creating protection plan.
  • Security and management

    • [ADP-17555] Vulnerability assessment is fails with error "Failed to parse pending updates storage JSON".
    • [ADP-17953] Antimalware scan got canceled in case of editing protection plan during scan.
    • [ADP-18871][ADP-19017][ADP-18932][AMP-8483] Software update installation (patch) fails on multiple machines.
    • [ADP-19430] Machine prompted to reboot before time set in patch management settings.
    • [ADP-18719] Vulnerability list is not cleared after manual patch installation on a machine.
    • [CSL-3049] Adobe Shockwave Player patch was installed on a machine, but still shown in software management list.
    • [AMP-8627] OS1.exe application crashes when Antimalware Protection is enabled.
    • [AMP-8498] Operating system work slowly if Antimalware Protection is enabled on a machine.
  • Virtualization protection

    • [ABR-337056] Backup of ESXi virtual machine fails with error "Required transport 'hotadd' is not available".
    • [ABR-321825] Unclear warning message "Cannot obtain information about the following virtual machine's independent disks or disks attached in physical compatibility mode".
    • [ABR-329827] Booting Ubuntu 20.04 virtual machine in Virtuozzo after restore fails with "The backup GPT table is not at the end of the disk" error.
    • [ABR-336197] Agentless backup of Scale virtual machine fails with THRIFT_POLL error.

Management Portal and Platform Core

  • [PLTFRM-36190] Accessing Cyber Protection console by clicking 7-day history bar fails sometimes.
  • [PLTFRM-36118] Disabling Advanced Email Security pack fails even after removing respective usage from the offering items.
  • [PLTFRM-35710] Audit log hangs when applying filters and search.
  • [PLTFRM-35407] Switching edition to Advanced licensing on a tenant with more than 10k users fails by timeout.
  • [PLTFRM-36451] "502 Bad Gateway" error is shown after customizing Acronis Cyber Cloud access URL.
  • [PLTFRM-36554] Recovery notification was sent to wrong tenant.
  • [PLTFRM-36436] Password reset and other emails are not sent.
  • [PLTFRM-36024] Setting new branded URL certificate fails with error "A certificate for the host XXX already exists for another tenant".
  • [PLTFRM-36848] SKU is not shown in a report even if option "Allow generating usage reports with SKU-related fields" is enabled in tenant settings.
  • [PLTFRM-36091] Option "Allow generating usage reports with SKU-related fields" is not available for some partners.

PSA and RMM integrations

  • [ABR-336700] ConnectWise Manage stopped generating tickets for a specific client.
  • [CI-13582] Datto RMM: Setting default protection plan fails.
  • [CI-16314] Kaseya BMS integration returns wrong error message in case of missing or not properly configured "Subscription type".

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protect Cloud

  • Common

    • [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
    • [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
    • [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
    • [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
    • [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
    • [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
    • [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
    • [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
    • [ABR-113452] If a machine was re-registered under a different account without revoking the existing protection plan from it, this plan may still continue to run unexpectedly.
    • [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
    • [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
    • [ADP-17122] Backups Scanning does not work properly with orphaned archives.
    • [PLTFRM-35250] Licenses in the Acronis Cyber Protect Cloud that are allocated for Acronis Cyber Protect 15 might not be allocated or deleted properly if Acronis Cyber Protect 15 is turned off. Workaround: Turn on Acronis Cyber Protect 15, unregister the management server, and register it again in the Cyber Protect console.
  • Cyber Protection Agent

    • [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.
  • macOS protection

    • [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support of the Bulgarian language in macOS.
    • [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
    • [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.
    • [ABR-115270] The "[All Profiles Folder]" template in a file level backup does not support a custom profile path.
  • Microsoft 365, Google Workspace and other applications protection

    • [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

    • [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in the case Agent for Hyper-V is also installed among local agents.

    • [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.

  • Virtualization protection

    • [ABR-327505] Changed Block Tracking is not used properly when performing conversion into VM on Scale Computing HC3, which results in longer conversion process.
    • [ABR-320237] Debian 10 EFI VM with enabled Secure Boot is not bootable after recovery of backup captured from VMware ESXi to VM on Scale Computing HC3
      • Solution: disable Secure Boot in EFI boot manager configuration after recovery
    • [ABR-320149] Recovery of backup for machine which contains a mix of IDE and SCSI drives, to Scale Computing VM, produces a VM which misses 1 disk (non-system SCSI disk is not restored)
    • [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
    • [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
    • [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
    • [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
    • [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
    • [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
    • [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
    • [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.
      • Solution: Select a different volume for the mounted VM disks path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.
    • [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
    • [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
    • [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
    • [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."
    • [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
    • [ABR-327505] Changed Block Tracking does not work for convert to VM operations on Scale Computing.

Management Portal and Platform Core

  • The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
  • [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
  • [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
  • [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
  • [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
  • [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
  • [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
  • [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
  • [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.