Downloading files from the cloud storage

In the Web Restore console, you can browse the cloud storage, view the contents of the backups, and download backed-up files and folders.

You cannot browse backups of system state, SQL databases, and Exchange databases.

You cannot download backed-up disks, volumes, or whole recovery points.

To download files and folders from the cloud storage

1. Log in to your Acronis account at https://account.acronis.com.
2. In the Cyber Protect console, select the required workload, and then click Recovery.
3. [If multiple backup locations are available] Select the backup location, and then click More ways to recover.
4. Click Download files.
5. [If prompted] Log in to the Cyber Protect Cloud console by using your Acronis account credentials.

6. Under Machines, click the workload name, and then click the backup archive.

   A backup archive contains one or more backups (recovery points).

7. Click the backup number (recovery point) from which you want to download files or folders, and then navigate to the required items.

8. Select the check boxes next to the items that you want to download.

   If you select multiple items, they will be downloaded as a ZIP file.

9. Click Download.