Cloud deployment

Administering user accounts and organization units is available in the management portal. To access the management portal, click Management Portal when logging in to the backup service or click the icon in the top-right corner, and then click Management portal. Only users that have administrative privileges can access this portal.

For information about administering user accounts and organization units, refer to the Management Portal Administrator's Guide. To access this document, click the question mark icon in the management portal.

This section provides additional information related to managing the backup service.

Quotas

Quotas enable you to limit the users' ability to use the service. To set the quotas, select the user on the Users tab, and then click the pencil icon in the Quotas section.

When a quota is exceeded, a notification is sent to the user's email address. If you do not set a quota overage, the quota is considered "soft". This means that restrictions on using the backup service are not applied.

You can also specify the quota overages. An overage allows the user to exceed the quota by the specified value. When the overage is exceeded, restrictions on using the backup service are applied.

Backup

You can specify the cloud storage quota, the quota for local backup, and the maximum number of machines/devices/mailboxes a user is allowed to protect. The following quotas are available:

  • Cloud storage
  • Workstations
  • Servers
  • Windows Server Essentials
  • Virtual hosts

  • Universal

    This quota can be used instead of any of the four quotas listed above: Workstations, Servers, Windows Server Essentials, Virtual hosts.

  • Mobile devices
  • Office 365 mailboxes
  • Local backup

A machine/device/mailbox is considered protected as long as at least one backup plan is applied to it. A mobile device becomes protected after the first backup.

When the cloud storage quota overage is exceeded, backups fail. When the overage for a number of devices is exceeded, the user cannot apply a backup plan to more devices.

The Local backup quota limits the total size of local backups that are created by using the cloud infrastructure. An overage cannot be set for this quota.

Disaster recovery

These quotas are applied by the service provider to the entire company. Company administrators can view the quotas and the usage in the management portal, but cannot set quotas for a user.

  • Disaster recovery storage

    This storage is used by primary and recovery servers. If the overage for this quota is reached, it is not possible to create primary and recovery servers, or add/extend disks of the existing primary servers. If the overage for this quota is exceeded, it is not possible to initiate a failover or just start a stopped server. The running servers continue to run.

    When the quota is disabled, all of the servers are deleted. The Cloud recovery site tab disappears from the backup console.

  • Compute points

    This quota limits the CPU and RAM resources that are consumed by primary and recovery servers during a billing period. If the overage for this quota is reached, all primary and recovery servers are shut down. It is not possible to use these servers until the beginning of the next billing period. The default billing period is a full calendar month.

    When the quota is disabled, the servers cannot be used regardless of the billing period.

  • Public IP addresses

    This quota limits the number of public IP addresses that can be assigned to primary and recovery servers. If the overage for this quota is reached, it is not possible to enable public IP addresses for more servers. You can disallow a server to use a public IP address, by clearing the Public IP address check box in the server settings. After that, you can allow another server to use a public IP address, which usually will not be the same one.

    When the quota is disabled, all of the servers stop using public IP addresses, and thus become not reachable from the Internet.

  • Cloud servers

    This quota limits the total number of primary and recovery servers. If the overage for this quota reached, it is not possible to create primary or recovery servers.

    When the quota is disabled, the servers are visible in the backup console, but the only available operation is Delete.

  • Internet access

    This quota enables or disables the Internet access from primary and recovery servers.

    When the quota is disabled, the primary and recovery servers are disconnected from the Internet immediately. The Internet access switch in the servers' properties becomes cleared and disabled.

Notifications

To change the notifications settings for a user, select the user on the Users tab, and then click the pencil icon in the Settings section. The following notifications settings are available:

  • Quota overuse notifications (enabled by default)

    The notifications about exceeded quotas.

  • Scheduled usage reports

    The usage reports described below that are sent on the first day of each month.

  • Failure notifications, Warning notifications, and Success notifications (disabled by default)

    The notifications about the execution results of backup plans and the results of disaster recovery operations for each device.

  • Daily recap about active alerts (enabled by default)

    The recap that informs about failed backups, missed backups, and other problems. The recap is sent at 10:00 (data center time). If there are no problems by this moment, the recap is not sent.

All notifications are sent to the user's email address.

Reports

The report about using the backup service includes the following data about the organization or a unit:

  • Size of backups by unit, by user, by device type.
  • Number of protected devices by unit, by user, by device type.
  • Price value by unit, by user, by device type.
  • The total size of backups.
  • The total amount of protected devices.
  • Total price value.