Changing the Microsoft 365 access credentials

You can change access credentials for Microsoft 365 without re-installing the agent.

To change the Microsoft 365 access credentials

1. Click Devices > Microsoft Office 365.
2. Click Specify credentials.

3. Enter the Microsoft 365 global administrator credentials, and then click OK.

   The agent will log in to Microsoft 365 by using this account. To enable the agent to access the contents of all mailboxes, this account will be assigned the ApplicationImpersonation management role.