Switching between editions and billing modes

In the management portal, you can modify a tenant account to switch offering items between billing modes (per workload to per gigabyte and vice versa), between editions and billing modes, and between billing modes and editions.

For information about mass switching of tenants, see https://kb.acronis.com/node/67942.

The switching process includes the following steps.

  1. Provision the new offering items to a customer tenant (enabling of offering items and quota set up) to match the functionality that was available in the original offering item.
  2. Unassign unused offering items and assign the offering items to workloads according to the features used in the protection plans (usage reconciliation).

The following table illustrates the process in both directions.

  Switch direction
Edition > Billing modes Billing modes > edition (not recommended) Billing mode > Billing mode
Offering items switch Enable offering items to fulfill the functionality that was available in the source edition.

Enable offering items to fulfill the functionality that was available in the source billing mode.

The offering items of the source Advanced packs cannot be switched because there are no packs in the editions. As a result, those offering items are disabled during the switch.
 The identical set of the offering items will be enabled.
Quota switch

Quota will be replicated from the source offering item to destination offering items. Source Standard → destination Standard product . Source Standard → destination packs.

If you are switching from an edition with sub-editions (for example, "Cyber Protect (per workload)"), the quotas will be summarized.

The quota of Standard product offering item is used as a quota for destination offering item by default.

Quotas of the source packs will be reset during the switch.
 Quotas will be replicated from the source offering item to the destination offering item.
Usage switch Offering items will be reassigned to the workloads according to the features requested in the protection plans assigned on these workloads.

Example: Switching Cyber Protect Advanced edition to Per workload billing

In this scenario, a customer tenant has Acronis Cyber Protect Advanced edition used on 8 workstations, and the quota is set to 10 workloads. 3 of the workstations are using software inventory and patch management in their protection plans, 2 of the workstations have URL filtering enabled in their protection plans, and one of the machines is using continuous data protection. The following table illustrates the conversion of the edition to new offering items.

Source offering items - usage/quota Destination offering items - usage/quota
Cyber Protect Advanced workstation 8/10

  • Workstation - 8/10

  • Advanced Security - 2/10

  • Advanced Backup workstation - 1/10

  • Advanced Management - 3/10

The following steps were executed during the switch:

  1. The offering items that cover the functionality that was available in the source edition were enabled automatically.

  2. The quota was replicated on the new offering items.

  3. The usage was reconciled according to the actual usage in protection plans: three workloads use features of the Advanced Management pack, two use features from the Advanced Security pack, and one uses features of the Advanced Backup pack.

Example: Cyber Protect per workload edition to Per workload billing

In this example, the customer has multiple editions assigned on workloads. Each workload can have only one edition or one billing mode assigned.

Source offering items - usage/quota Destination offering items - usage/quota
Cyber Protect Essentials Workstation - 6/12

  • Workstation - 14/42

  • Advanced Backup workstation – 2/42

  • Advanced Security - 13/42

  • Advanced Management - 5/42

Cyber Protect Standard Workstation - 5/10
Cyber Protect Advanced Workstation - 2/10
Cyber Backup Standard Workstation - 1/10

The following steps were executed during the switch:

1 The offering items that cover the functionality that was available in all source editions were enabled automatically. With billing modes, multiple offering items can be assigned to a workload as needed.

2. The quotas were summarized and replicated.

2. The usage was reconciled according to the protection plans.