Disabling and enabling a tenant

You may need to disable a tenant temporarily. For example, in case your tenant has debts for using services.

To disable a tenant

1. In the management portal, go to Clients.
2. Select the tenant that you want to disable, then click the ellipsis icon > Disable.
3. Confirm your action by clicking Disable.

As the result:

• The tenant and all its sub-tenants will be disabled, their services will be stopped.
• Billing of the tenant and its sub-tenants will be continued as their data will be preserved and stored in Acronis Cyber Cloud.
• All API clients within the tenant and its sub-tenants will be disabled and all integrations using these clients will stop working.

To enable a tenant, select it in the client list, then click the ellipsis icon > Enable.