Configuring branding

The Settings > Branding section enables partner administrators to customize the user interface of the management portal and the Cyber Protection service to remove any association with Acronis or the higher-level partners.

Branding can be configured on the partner and the folder levels. The branding is applied to all direct and indirect child partners/folders and customers of the tenant where the branding is configured.

The capability to configure branding for all services will be available in the future releases. Some services provide separate branding capability. For more information, refer to the user guides that are available in the service consoles.

Branding items

Appearance

Service name. This name is used in all email messages that are sent by the management portal and Cloud services (account activation messages, service notification email messages), on the Welcome screen after the first login, and as the management portal browser tab name.
Logo. The logo is displayed in the management portal and the services. Click the logo to upload an image file.
Color scheme. The color scheme defines the combination of colors that is used for all user interface elements. Click the scheme, and then choose one of the predefined schemes that best fits your needs.

Click Preview scheme in a new tab to preview what the interface will look like to your child tenants. The branding will not be applied until you click Done on the Choose color scheme panel.
White-labeled Cyber Protection agent. This option allows you to define for all your child partners and customers whether the Cyber Protection agent (for Windows, macOS, and Linux) and Cyber Protection Monitor (for Windows, macOS, and Linux) will be Acronis-branded or white-labeled. If you enable the option, then the agent and tray monitor will be white-labeled. This option affects the names and logos used in the installer and Cyber Protection Monitor.

Documentation and support

Home URL. This page is opened when a user clicks the company name on the About panel.
Support URL. This page is opened when a user clicks the Contact support link on the About panel or in an email message that is sent by the management portal.
Support phone. This phone number is shown on the About panel.
Knowledge base URL. This page is opened when a user clicks the Knowledge base link in an error message.
Management portal administrator's guide. This page is opened when a user clicks the question mark icon in the top-right corner of the management portal user interface, and then clicks About > Administrator guide.
Management portal administrator's help. This page is opened when a user clicks the question mark icon in the top-right corner of the management portal user interface, and then clicks Help.

Legal documents settings

End-user License agreement (EULA) URL. This page is opened when a user clicks the End-user license agreement link on the About panel or on the Welcome screen after the first login.
Platform terms URL. This page is opened when a partner administrator clicks the Platform terms link on the About panel or the Welcome screen after the first login.
Privacy statement URL. This page is opened when a user clicks the Privacy statement link on the Welcome screen after the first login.

If you do not want a document to appear on the Welcome screen, do not enter a URL for that document.

Upsell

Buy URL. This page is opened when a user clicks Buy now to upgrade to a more advanced edition of the Cyber Protection service. For more information about upsell scenarios, refer to "Configuring upsell scenarios for your customers".

Mobile apps

App Store. This page is opened when the user clicks Add > iOS in the Cyber Protection service.
Google Play. This page is opened when the user clicks Add > Android in the Cyber Protection service.

Email server settings

You can specify a custom email server that will be used to send email notifications from the management portal and the services. To specify a custom email server, click Customize, and then specify the following settings:

In From, enter the name that will be shown in the From field of the email notifications.
In SMTP, enter the name of the outgoing mail server (SMTP).
In Port, enter the port of the outgoing mail server. By default, the port is set to 25.
In Encryption, select whether to use SSL or TLS encryption. Select None to disable encryption.
In User name and Password, specify the credentials of an account that will be used to send messages.

Configuring branding

Log in to the management portal.
Navigate to the tenant in which you want to configure branding.
Click Settings > Branding.
Click Enable branding.
Do one of the following:
- Configure the branding items described above.
- Click White label to clear all branding items, except for Service name, End-user License agreement (EULA) URL, Management portal administrator's guide, Management portal administrator's help, and Email server settings.
- Click Restore to defaults to reset all branding items to their default values.