Adding a Microsoft 365 organization

A Microsoft 365 organization can be added to a customer tenant or to a unit in this tenant.

Company administrators add organizations to customer tenants. Unit administrators and customer administrators acting on the unit level add organizations to units.

To add a Microsoft 365 organization

  1. Depending on where you need to add the organization, sign in to the service console as a company administrator or unit administrator.
  2. [For company administrators acting on the unit level] In the management portal, navigate to the desired unit.

  3. Click Devices > Add > Microsoft 365 Business.

    The software redirects you to the Microsoft 365 login page.

  4. Sign in with the Microsoft 365 global administrator credentials.

    Microsoft 365 displays a list of permissions that are necessary to back up and recover your organization's data.

  5. Confirm that you grant the Cyber Protection service these permissions.

As a result, your Microsoft 365 organization appears under the Devices tab in the service console.

Tips for further usage

  • The cloud agent synchronizes with Microsoft 365 every 24 hours, starting from the moment when the organization is added to the Cyber Protection service. If you add or remove a user, group, or site, you will not see this change in the service console immediately. To synchronize the change immediately, select the organization on the Microsoft 365 page, and then click Refresh.
  • If you applied a protection plan to the All users, All groups, or All sites group, the newly added items will be included in the backup only after synchronization.
  • According to Microsoft policy, when a user, group, or site is removed from the Microsoft 365 graphical user interface, it remains available via an API for a few days. During this period, the removed item is inactive (grayed out) in the service console and is not backed up. When the removed item becomes unavailable via the API, it disappears from the service console. Its backups (if any) can be found at Backup Storage > Cloud applications backups.