Recovery cheat sheet

The following table summarizes the available recovery methods. Use the table to choose a recovery method that best fits your need.

What to recover Recovery method

Physical machine (Windows or Linux)

Using the web interface

Using bootable media

Physical machine (Mac)

Using bootable media

Virtual machine (VMware or Hyper-V)

Using the web interface

Using bootable media

Virtual machine or container (Virtuozzo)

Using the web interface

ESXi configuration

Using bootable media

Files/Folders

Using the web interface

Downloading files from the cloud storage

Using bootable media

Extracting files from local backups

System state

Using the web interface

SQL databases

Using the web interface

Exchange databases

Using the web interface

Exchange mailboxes

Using the web interface

Websites

Using the web interface

Microsoft Office 365

Mailboxes

(local Agent for Office 365)

Using the web interface

Mailboxes

(cloud Agent for Office 365)

Using the web interface

Public folders

Using the web interface

OneDrive files

Using the web interface

SharePoint Online data

Using the web interface

G Suite

Mailboxes

Using the web interface

Google Drive files

Using the web interface

Shared drive files

Using the web interface

Note for Mac users

  • Starting with 10.11 El Capitan, certain system files, folders, and processes are flagged for protection with an extended file attribute com.apple.rootless. This feature is called System Integrity Protection (SIP). The protected files include preinstalled applications and most of the folders in /system, /bin, /sbin, /usr.

    The protected files and folders cannot be overwritten during a recovery under the operating system. If you need to overwrite the protected files, perform the recovery under bootable media.

  • Starting with macOS Sierra 10.12, rarely used files can be moved to iCloud by the Store in Cloud feature. Small footprints of these files are kept on the file system. These footprints are backed up instead of the original files.

    When you recover a footprint to the original location, it is synchronized with iCloud and the original file becomes available. When you recover a footprint to a different location, it cannot be synchronized and the original file will be unavailable.