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Acronis Mobile allows you to back up your data to Acronis Cloud or to local storage on your computer, and then recover it in case of loss or corruption. Note that backup to the cloud storage requires an Acronis Cloud subscription.

Which devices does the mobile app support?

You can install Acronis Mobile on any mobile devices that runs one of the following operating systems:

  • iOS 9.0 and later (iPhone, iPad, iPod)
  • Android 4.1 and later (mobile phones and tablets)

Key features

Acronis Mobile allows you to:

  • Back up your personal data, including:
    • Photos
    • Videos
    • Contacts
    • Calendars
    • Messages (Android only)
    • Reminders (iOS only)
  • Choose the following locations as a backup destination:
    • Acronis Cloud
    • Local storage on your computer
    • NAS
  • Encrypt backups with the AES-256 cryptographic algorithm
  • Automatically back up new and changed data
  • Access cloud backups from all your mobile devices and recover data from these backups

Where can I find these apps?

You can view additional information and download Acronis Mobile from the Apple App Store or Google Play:

Depending on your mobile device, go to the Apple App Store or Google Play and search for the Acronis Mobile app.

For example, to find and install Acronis Mobile for iOS:

  1. On your iPhone, open App Store.
  2. Tap the Search icon.
  3. Enter acronis in the search field.
  4. Select acronis mobile in the search results to go to the app page.
  5. Follow the standard installation procedure.

The procedure to find and install the Android app is similar.

A mobile backup is your guarantee that your data on your mobile device is safe and can be recovered in case of corruption or loss. You can also use the backup to transfer your personal data and settings from your old smartphone to a new one. Refer to Acronis Mobile for details.

To back up your mobile data to Acronis Cloud:

  1. Start Acronis Mobile.
  2. Select Acronis Cloud as a backup destination.
  3. Sign in to your Acronis account.
  4. Tap the gear icon and select the data categories that you want to back up, or tap Back up if you want to back up all of the data.
  5. [optional step] Tap Use encryption to encrypt the backup and protect it with a password. Otherwise, tap Skip.
  6. Tap Back up.
  7. Allow Acronis Mobile to access to your personal data.

When the backup is complete, your data is uploaded to the secure Acronis Cloud. If you want data changes (for example, new photographs) to be backed up automatically, make sure the Continuous backup setting is turned on. If this setting is turned off, the new data is backed up only when you tap Back up. Refer to Mobile app settings for details.

A mobile backup is your guarantee that your data on your mobile device is safe and can be recovered in case of corruption or loss. You can also use the backup to transfer your personal data and settings from your old smartphone to a new one. Refer to Acronis Mobile for details.

To back up your mobile data to a computer:

  1. Make sure that your mobile device and your computer are connected to the same Wi-Fi network.
  2. On your computer:
    1. Start Acronis True Image.
    2. On the sidebar, click Backup, and then click Add backup.
    3. Click the Backup source area, and then select Mobile device.

      A QR code will be displayed. Please do not close this window.

  3. On your mobile device:
    1. Start Acronis Mobile.
    2. Select computer as a backup destination.
    3. Tap Scan QR code, point your camera at the QR code on the computer screen, and then wait until the mobile device is connected to the computer.
    4. Tap the gear icon and select the data categories that you want to back up, or tap Back up if you want to back up all of the data.
    5. [optional step] Tap Use encryption to encrypt the backup and protect it with a password. Otherwise, tap Skip.
    6. Tap Back up.
    7. Allow Acronis Mobile to access to your personal data.

When the backup is started, you can track the progress in any application - on the computer or mobile device, but the errors and warning messages are displayed in the mobile app only.

When the backup is complete, your data is uploaded to your computer. If you want data changes (for example, new photographs) to be backed up automatically, make sure the Continuous backup setting is turned on. If this setting is turned off, the new data is backed up only when you tap Back up. Refer to Mobile app settings for details.

A mobile backup is your guarantee that your data on your mobile device is safe and can be recovered in case of corruption or loss. You can also use the backup to transfer your personal data and settings from your old smartphone to a new one. Refer to Acronis Mobile for details.

To back up your mobile data to an NAS:

  1. Make sure that your mobile device and your NAS are connected to the same Wi-Fi network.
  2. On a computer or mobile device, use a web browser to open the NAS interface. You may need to enter your credentials to access it.
  3. Install the app. Follow the instructions at: https://go.acronis.com/atih2018/webhelp/nas/en.
  4. Start the Acronis True Image NAS application.

    A QR code will be displayed. Please do not close this window.

  5. On your mobile device:
    1. Start Acronis Mobile.
    2. Select NAS as a backup destination.
    3. Tap Scan QR code, point your camera at the QR code on the computer screen, and then wait until the mobile device is connected to the NAS.
    4. Tap the gear icon and select the data categories that you want to back up, or tap Back up if you want to back up all of the data.
    5. [optional step] Tap Use encryption to encrypt the backup and protect it with a password. Otherwise, tap Skip.
    6. Tap Back up.
    7. Allow Acronis Mobile to access to your personal data.

When the backup is started, you can track the progress on the mobile device.

When the backup is complete, your data is uploaded to your NAS. If you want data changes (for example, new photographs) to be backed up automatically, make sure the Continuous backup setting is turned on. If this setting is turned off, the new data is backed up only when you tap Back up. Refer to Mobile app settings for details.

Recovering with your mobile device

With your smartphone or tablet, you can access any mobile backup stored in Acronis Cloud, on your computer, or an NAS device. In general, you can open, view, recover, and perform some other operations with a file or data category. Note that because of operating system limitations, some operations can be unavailable for the specific file types.

To access mobile data by using a mobile device:

  1. Install and start Acronis Mobile.
  2. Make sure that you have access to the backup:
    • To access a cloud backup, sign in to your Acronis account, if prompted.
    • To access a backup located on a computer or NAS, make sure that the mobile device and the backup storage device (computer or NAS) are connected to the same Wi-Fi network.

      Note: To connect to a computer or NAS, you need to have the Acronis True Image desktop application or the Acronis True Image NAS application installed on the computer or NAS.

  3. To open the side menu, slide from the left border of the screen to the right, and then tap Access and Recovery.
  4. Select the backup that contains the desired file or data category. You can select the backup by name or by the device that contains the desired data. For example, to access data from your current mobile device, select this device from the list.
  5. Browse to the desired file or data category.
  6. Depending on the data type, the following operations can be done:
    • Open
    • Recover
    • Recover all

Recovering on your computer

When you store your backup on your computer, you can access the mobile data in read-only mode in File Explorer.

To access mobile data on a computer:

  1. Start Acronis True Image.
  2. On the sidebar, click Backup.
  3. From the backup list, select the mobile backup.
  4. On the right panel, click Browse files.

    You can work with the files in read-only mode. To modify a file, copy it to a different folder, first.

When you have a mobile backup of your smartphone, you can easily transfer your personal data to another mobile device. For example, this is handy when you buy a new smartphone. Just recover your data from Acronis Cloud, or the local storage on your computer or NAS, to your new device.

To recover your data to a new smartphone:

  1. Install and start Acronis Mobile.
  2. Depending on the mobile backup location, do one of the following:
    • If the backup is stored in Acronis Cloud, tap Back up to Cloud, and then sign in to your Acronis account.
    • If the backup is stored on your computer or NAS, tap Back up to computer or NAS, make sure that the mobile device and the backup storage device (computer or NAS) are connected to the same Wi-Fi network, and then scan the QR code to connect the mobile device to the computer or NAS. Refer to Backing up your mobile device to a computer or Backing up your mobile device to an NAS for details.

    Acronis Mobile detects that there are mobile backups in Acronis Cloud or local storage.

  3. Tap Recover data.
  4. Select the mobile device to recover your data from, and then tap Select device. For example, if you want to transfer your data from your old smartphone, select it.
  5. Select the data categories that you want to recover, and then tap Recover.
  6. Allow Acronis Mobile access to your personal data.

When the recovery is complete, your data is downloaded to your new device.

To open the Settings section, slide from the left border of the screen to the right, and then tap Settings. The following settings are available:

  • Continuous backup

    If this setting is turned on, Acronis Mobile automatically detects new data and uploads it to Acronis Cloud.

  • Back up using Wi-Fi only or Back up using Wi-Fi and cellular connection

    You can choose an Internet connection type for the data upload and download. This is useful because sometimes a Wi-Fi connection is cheaper (or free) or more reliable than other connection types.

  • Help

    Tap this item to open a web-based product help.

  • Send feedback

    This command allows you to send feedback about Acronis Mobile, report a problem, or contact customer support.

  • Clear remembered passwords

    If you select the setting for the app to remember the password when encrypting a backup, the app does not ask for the password when you work with the backed-up data on your mobile device. Clear remembered passwords if you want the app to ask you for the password every time you access the backup.