Release notes for Acronis Backup 12 Update 3

Release date: February 7, 2017

Build: 3689

Overview

We are happy to introduce Acronis Backup 12 – world's easiest and fastest backup solution for all your data on-premises, in remote systems, in private and public clouds, and on mobile devices. This amazing solution installs in three clicks, protects 15 platforms, encrypts in four standards, backs up and recovers 2x faster than the closest competitor, and is trusted by 500,000 businesses.

What's new in Update 3

• Backup and recovery of Office 365 mailboxes
• The capability to create and delete Secure Zone in the web interface
• Support for the selection rule [All Profiles Folder] in Linux and Mac
• Support for vSphere 6.5 (in on-premise deployments only) and Microsoft Hyper-V Server 2016
• Support for Linux kernel versions 4.7-4.9
• Support for Red Hat Enterprise Linux 7.3, Oracle Linux 7.3, CentOS 7.2 and 7.3, Debian 8.4 and 8.5

What's new in Update 2

• Support for macOS Sierra 10.12

What's new in Acronis Backup 12

• Unified cloud and on-premises touch-friendly, mobile-enabled, web management console to simplify administration and reduce IT workload
• Centralized and remote management to reduce complexity and better control data
• Unique! Backup of Microsoft Azure Virtual Machines (VMs) and Amazon EC2 instances to safeguard your entire hybrid cloud configuration
• Unique! Backup of VMware vSphere ESX(i) and Microsoft Hyper-V for complete protection of any virtual workload
• Backup of Microsoft Exchange, SQL Server, SharePoint, and Active Directory to support application continuity
• Backup of Mac computers, iPhone, iPad, and Android devices to protect every endpoint (cloud management only)
• VMware VM replication with WAN optimization for faster disaster recovery
• Unique! Acronis Instant Restore (run backup as VM) and vmFlashback for VMware and Hyper-V to reduce recovery time objectives (RTO)
• Unique! VMware ESXi and Hyper-V host (not just VMs) bare-metal recovery to protect your entire infrastructure

…and many others – see the documentation here.

Installation notes

IMPORTANT:

• Acronis Backup 12 does not support installation on top of Acronis Backup 12 Beta builds. Please uninstall the Beta before installing the release version of the product.
• Acronis Backup 12 does not support upgrading Acronis Backup Advanced 11.5/11.7 installation. You will be prompted to uninstall Acronis Backup Advanced before proceeding with installation of Acronis Backup 12. For detailed information on the upgrade functionality, please refer to https://kb.acronis.com/content/57721.

Issues fixed in Update 3

This section describes issues that have been fixed in Update 3.

• [ABR-117502] Only one Agent for VMware (Virtual Appliance) backs up all virtual machines in a vSphere cluster, even if agents are deployed to all hosts.
• [ABR-111407] Email notifications are not sent while a test e-mail notification is sent successfully.
• [ABR-114484] Email notifications are not sent after Acronis Management Server is reinstalled.
• [ABR-111841] Under Linux-based bootable media, a disk-level backup to an external disk fails. The following error appears: "Cannot find archive 'Archive(1).TIB'."
• [ABR-114467] In some cases, a recovered machine running Red Hat Enterprise Linux 7 is not bootable.
• [ABR-114296] Services fail to start after the product installation on SUSE Linux Enterprise Server 12.
• [ABR-111383] After upgrading from Acronis Backup 11.7, SQL database recovery from old application-aware backups is not available.

Issued fixed in Update 2

This section describes issues that have been fixed in Update 2.

Installation

• [ABR-106655] It is not possible to add a machine to the Acronis Management Server that is installed on the same machine.

Common

• [ABR-111528] The single quote character (') is displayed as ' in activities during a remote installation of an agent.
• [ABR-112010] An agent does not start if Bonjour Service is installed on the machine.
• [ABR-111510] An excessive scroll bar is present on the E-mail settings page in Japanese.

Virtualization

• [ABR-111787] Acronis Management Server performance may degrade if a large Hyper-V cluster (10 or more nodes) is added to the server.
• [ABR-109273] A Hyper-V host with Agent for Hyper-V and Agent for Windows installed takes 2 licenses, for Server and for Virtual Host.

Issued fixed in Update 1

This section describes issues that have been fixed in Update 1.

Installation

• [ABR-109945] Remote installation of Agent for Windows to Windows 10/Windows 10 Anniversary Update (version 1607) fails. The following error appears: "The system cannot find the file specified."
• [ABR-109457] It is not possible to install Acronis Management Server in Windows 10 Home via the Acronis Backup 12 installer.
• [ABR-108936] Installation of Acronis Backup 12 on top of Acronis Backup 11.5/11.7 may improperly migrate local backup plans that contain retention rules. As a result, the retention rules are not executed.
• [ABR-108633] After upgrading from Acronis Backup 11.7, which uses a non-expired subscription license, an Acronis Backup 12 license is required to perform backups.

Common

• [ABR-110972] Backup of an entire Linux machine does not include LVM volumes that occupy an entire disk without partitioning.
• [ABR-110707] It is not possible to specify an SMTP server without encryption when configuring email notifications.
• [ABR-110431] Adding a license via the web interface may hang Acronis Management Server.
• [ABR-110191] Acronis Secure Zone that exists on a machine is not available as a backup location.
• [ABR-110038] Hidden SMB shares hosted on a Linux machine or a Linux-based NAS are not available as a backup location.
• [ABR-109734] The Acronis Backup 12 for Windows Server Essentials license is not automatically assigned to machines running Windows Server 2012 (R2) Foundation.
• [ABR-109337] It is not possible to assign the Acronis Backup 12 for Virtual Server license to an unlimited number of virtual machines running on VMware ESXi Free.
• [ABR-108890] The license keys added via the web interface are not always synced with the Acronis account (at my.acronis.com).
• [ABR-108592] On the Activities tab of the backup console, the following error appears after backing up a virtual machine by using the trial version of Acronis Backup 12: "One or more machines are not assigned a license."
• [ABR-108216] It is not possible to delete incomplete backups from Acronis Cloud Storage via the web interface.

Virtualization

• [ABR-110752] It is not possible to run a virtual machine from a backup that is located on a USB drive. The following error appears: "The specified type of the archive location is not supported."
• [ABR-110667] Recovery of an ESXi configuration fails if the target system is UEFI and contains more than one disk. The following error appears: "Failed to detect the first bootable disk."
• [ABR-109552] The disks of a virtual machine are not properly overwritten during the incremental recovery of this machine if the recovery is performed by Agent for VMware (Windows) installed inside any other virtual machine on the same ESXi host.
• [ABR-109271] Agent for VMware (Virtual Appliance) does not perform simultaneous backups if it is assigned 1 GB of RAM in VMware vSphere.
• [ABR-109266] Incremental backup of the ESXi configuration fails if encryption is enabled in the backup plan. The following error appears: "The operation is not supported."
• [ABR-109259] It is not possible to run a virtual machine from a backup on an ESXi host that has the VMkernel adapter for management traffic placed on a dvSwitch. The following error appears: "Failed to find a network route between NFS and ESX(i) server."
• [ABR-108614] It is not possible to enable an application-aware backup for VMware ESXi virtual machines managed by Agent for VMware (Virtual Appliance).
• [ABR-108365] Virtual machines are not automatically redistributed among multiple Agents for VMware. As a result, one agent backs up all the machines.

Application support

• [ABR-108452] Application-aware backup plans for physical machines fail after backup agent re-installation.

Known issues

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Common

• [ABR-108446] After upgrading from Acronis Backup 11.5/11.7, the backup plans that replicate backups to two or more locations fail. The problem does not affect backup plans with one additional backup location defined (second destination).

  Solution: recreate these backup plans manually.

• [ABR-110899 + ABR-108804] Starting a trial is not possible when backing up SQL Server databases.
• [ABR-110713] Low performance when copying files from a .tib file that is opened via the Windows Explorer shell extension.
• [ABR-110315] The status of a backup canceled by a user is shown as Succeeded with warnings instead of Canceled.
• [ABR-108066] Recovery of physical machine to virtual (P2V) performed by Agent for VMware or Agent for Hyper-V completes successfully, but the activity contains the warning "Failed to get the object's property 'ManagedHost'."

  Solution: ignore the warning.

• [ABR-107545] The message about missing licenses remains on the backup plan creation panel even after adding valid licenses.

  Solution: ignore the message.

• [ABR-108100] Perpetual license keys added to the Acronis account are not properly synchronized with the product.
• [ABR-104360] Backups of virtual machines and applications cannot be deleted from Acronis Cloud Storage. The following error appears: "Failed to lock the file."

  Solution: wait for 15 minutes and re-try the operation.

• [ABR-103714] Volume letters may be shown incorrectly when browsing files in a virtual machine backup performed by Agent for VMware/Hyper-V/Virtuozzo.
• [ABR-103367] Installation of Agent for Linux on a Microsoft Azure virtual machine running CentOS 7.0 or Red Hat Enterprise Linux 7.2 is shown as failed ("Failed to install the required packages by using YUM."), while in fact it completes successfully and the installed Agent for Linux works properly.
• [ABR-102990] The Bytes processed and Bytes saved statistic is not shown for failed backup activities.
• [ABR-101504] Browsing files when selecting a backup source may not work in rare cases

  Solution: refresh the web console by pressing F5.

• [ABR-88247] Search by device name on the Activities tab is case-sensitive.
• [ABR-83155] The backup progress is shown incorrectly when the folder selected to back up contains more than 200 subfolders.
• [ABR-111624] Under bootable media created in OS X 10.8-10.10, Acronis components fail to start. The following error appears: "Code signature invalid."

Virtualization

• [ABR-111052] Backing up a VMware vSphere 6.5 virtual machine with an NVMe controller fails. The following error appears: "You do not have access rights to this file."
• [ABR-117801] After recovering a virtual machine with the PVRDMA network adapter to a new virtual machine, the recovered virtual machine has the VMXNET3 network adapter.
• [ABR-119508] After replicating to an existing encrypted virtual machine, the replicated virtual machine cannot be powered on. The following error appears: "Module 'Nvman' power on failed."
• [ABR-119529] VMware vSphere 6.5 virtual machines that reside on VMFS 6.0 datastores cannot be backed up by using the SAN transport mode.
• [ABR-111256] After redeployment of Agent for VMware (Virtual Appliance), the ESXi configuration backup fails because the root credentials to an ESXi host are missing in the backup plan.

  Solution: specify the credentials in the backup plan again.

• [ABR-111186] After redeployment of Agent for VMware (Virtual Appliance), the backup status of the virtual machines managed by this agent becomes Not protected in the backup console.
• [ABR-109178] If the file exclusions specified in the File filters backup option contain a drive letter (for example, "C:\Windows\"), they will not work during backup of virtual machines by using Agent for VMware or Agent for Hyper-V.

  Solution: use "?" or "*" instead of a drive letter. For example: "?:\Windows" or "*:\Windows\".

• [ABR-108510] The confirmation dialog may appear again after a VM running from a backup has been deleted or Agent for VMware has been removed.

  Solution: click Delete in the confirmation dialog, and then click OK in the error message. This error can be safely ignored.

• [ABR-108433] Running a VM from an encrypted backup takes 3-5 times longer than from a non-encrypted backup.
• [ABR-104551] Backup of ESXi host configuration does not work for ESXi 4.1 Update 2 build 502176 (only this specific build). Backup of virtual machines works properly.
• [ABR-104538] It is not possible to use Agent for VMware (Windows) if Acronis Management Server is installed in Linux.

  Solution: install Acronis Management Server in Windows OR use Agent for VMware (Virtual Appliance).

• [ABR-104293] A virtual machine run from a backup of a physical machine is not bootable if the backup contains logical volumes managed by LDM (in Windows) or LVM (in Linux).

  Solution: perform recovery to a virtual machine instead of running a virtual machine from the backup.

• [ABR-104133] Email notification options are missing when creating a VM replication plan.
• [ABR-102994] The web interface allows selecting the cloud storage as a destination for ESXi host configuration backup while in fact it is not supported.

  Solution: Back up to a supported location, i.e. to a local or a network folder.

• [ABR-96496] Acronis Backup Agent for VMware disables Windows NFS server functions when installed on Windows Server 2012, due to the ports conflict.
• [ABR-90170] Backup activities may not be shown when you select a virtual machine and click Activities.

  Solution: view the activities on the Activities tab.

• [ABR-90100] When a virtual machine in a Hyper-V cluster is being backed up, multiple backup activities are shown on the Activities tab, one activity per cluster node.
• [ABR-108863] Backup of ESXi VM via the command line does not work if Agent or VMware (Windows) is used.

  Solution: create a backup plan by using the web interface.

Application support

• [ABR-104004] A contact name is shown twice in "Business address", when browsing Exchange mailbox items in a database backup.
• [ABR-102816] Acronis Management Server consumes excessive amount of RAM during recovery of large number of Exchange mailboxes (200+).

  Solution: recover fewer mailboxes at a time.