Release notes for Acronis Backup Cloud 6.0

Release date: June 18, 2016

Overview

With version 6.0, the Acronis flagship backup product offers enhancements and addresses issues found in the previous releases.

What's new in version 6.0

New Market Opportunities for Partners

• Mobile backups. Backup for Android and iOs devices to the cloud. Best-of-breed mobile apps allow users to backup contacts, photos, videos, calendars, iOS reminders, and Android messages. Backing up and restoring data can be managed via a mobile app or centrally via the Backup Console.
• Platforms and OS support. Protection of Azure VMs and Amazon EC2 Instances. Windows Server 2016 (Technical Preview 4) and Exchange 2016 are supported.
• Microsoft Office 365 Email backup. Backup for Office 365 allows users to protect their mailboxes. The following functionalities are available:
  • Backup of mailboxes to local folders, network folders, or Acronis Storage.
  • Backup of mailboxes to public or private clouds (IBM SoftLayer, Microsoft Azure, or Amazon S3), by using Acronis Storage Gateway.
  • Browsing and granular recovery of email messages, attachments, contacts, calendar, and tasks.
  • Browsing the contents of backed-up email messages without recovery.
  • Sending an email message from a backup.
  • Backup encryption in transit and at rest.
  • Integration with Odin Service Automation.

Service Management

• Automatic agents update. Backup agents will be updated automatically. All new product functionality will be available automatically for customers as soon it is in production. Administrators can turn off agent auto-update on the group level or the account level.
• Backup to cloud only. A Service Provider can limit their customers or resellers to backup to cloud only.
• Simplified group management. Two types of groups are introduced: Partner and Customer. The Partner group type replaces the Distributor, Sub-Distributor, Provider, VAR/MSP, and Reseller group types. The Customer group type replaces the End-User Company group type.
• Improved usage reports. Additional options are available to customize reports; “Level of details” and “type of report,” daily or summary.
• EULA and Reseller Terms confirmation. Service Providers can provide their own EULA and Reseller Terms for their customers or resellers. Accepting EULA or Reseller Terms will be required during the first login to the Management Console.
• Product help rebranding. A Service Provider can specify URLs to their own product help and knowledge base. As a result, all in-product help and knowledge base links will lead to rebranded versions.

More Ways to Protect

• Application-aware backups for physical machines. Restoring an application from an Entire Machine backup is available now for physical machines, as well as VMs. Applications supported: Microsoft Exchange, Microsoft SQL Server, Microsoft Active Directory, and Microsoft SharePoint.
• Granular recovery of Microsoft Exchange data. Microsoft Exchange mailboxes, emails, attachments, contacts, and calendars can be recovered separately. Search through backed-up mailboxes, preview mail content, or download attachments.
• Granular recovery of Microsoft SharePoint data. The SharePoint Explorer tool allows recovery of individual SharePoint sites, lists, list items, document libraries, documents, and attachments.

Virtualization

• Acronis vmFlashback for Hyper-V. Quick restore for Hyper-V VMs is available now, as well as for VMware VMs. Only data that has changed since the last backup can be recovered.
• VMware VM Replication with WAN optimization. Quick failover and failback of a VM is available, by maintaining a replica on a secondary site. VM replication is WAN optimized, so only the changes that are transferred between the source VM and its replica are available. Additionally, it is possible to pre-seed a VM replica on a secondary site, by using removable media.
• VMware ESXi Host Backup and Bare-Metal Recovery. Backing up the ESXi hosts is available, including ESXi host configuration, and restoring to the same or dissimilar hardware.
• Agentless recovery of files to the original location for VMWare VMs.
• Microsoft’s RCT support. Support of Microsoft’s new Resilient Change Tracking (RCT) API for agent-less Hyper-V VM backup on Windows Server 2016.

Others

• NFS folders are available as a destination for Linux machines.
• The Backup Console allows searching files within the backups

Security

• Logon Control using IP filters. An Administrator can specify which IP addresses are allowed to logon to the Management and Backup Console.

End of Support

• Exchange 2003 is no longer supported.

Fixed issues

This section describes issues that have been fixed in version 6.0.

• [ABR-66495] Machines status is incorrect after a recovery with reboot.
• [ABR-82469] In some cases, virtual machine recovery fails. The following error appears: "Failed to prepare operations. Error code: 7 'Disk is not found. Ensure that all the hard disks are installed in the machine.'"
• [ABR-83231] Error appears during sector-by-sector backup of ESXi or Hyper-V virtual machines with validation.
• [ABR-84355] Multiple errors from Exchange Web Services (EWS) appear in application event log during granular recovery in Exchange 2016.
• [ABR-79562] File permissions are not recovered when a file is recovered into a virtual machine.
• [ABR-89257] A Hyper-V virtual machine recovered from a backup of ESXi virtual machine with Windows 2012/CentOS 7/RHEL 7 does not boot because of wrong controller type.
• [ABR-89474] There is no status and progress in the table view during finalization of a virtual machine that is running from a backup. There are no records on the Activities tab of this virtual machine.
• [ABR-89557] Running a virtual machine from a backup (Instant Restore) does not work with sector-by-sector backups.
• [ABR-89939] The progress jumps to 0% at the end of a recovery with reboot.
• [ABR-96579] The Application backup section is available for a Linux machine.
• [ABR-100917] Disks of Hyper-V and VMware virtual machines with LDM/LVM are always recovered in the thick provisioning mode.
• [ABR-101291] Recovering from disk-level backups of ReFS volumes fails.
• [ABR-101863] Recovering files from disk-level backups of FAT32/FAT16 volumes fails.
• [ABR-104179] Backing up under bootable media to an external USB HDD fails.
• [ABR-101692] Recovering a deleted file from a non-latest disk-level backup of a machine fails.
• [ABR-102831] Granular recovery of Microsoft Exchange data items to a machine from a different domain is not possible even if the machine belongs to the same Active Directory forest.
• [ABR-102775] Some Microsoft Exchange data items are skipped during recovery to a live Exchange Server. The following warning appears: "The property with tag 32833 is empty or has a value of an invalid type."

Known issues

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

• [ABR-106149] A Hyper-V virtual machine with dynamic disks is not bootable after a recovery to the original machine.

  Solution: Recover to a new virtual machine.

• [ABR-106125] The progress of backups of ESXi hosts is not shown in the Status column of the backup console.
• [ABR-104360] Deleting archives of virtual machines and applications from the cloud storage fails. The following error appears: "Failed to lock the file."
• [ABR-104293] A virtual machine run from a backup of a physical machine is not bootable if the backup contains logical volumes managed by LDM (in Windows) or LVM (in Linux).
• [ABR-104004] In the preview of contacts from a Microsoft Exchange Server data backup, the Business address field shows duplicated full name and sometimes "FAX".
• [ABR-103714] Volume letters shown in the web interface may be incorrect when browsing files and folders inside a disk-level backup of a virtual machine. As a result, file recovery to the original location does not work.
• [ABR-103367] Installation of Agent for Linux on a Windows Azure virtual machine running CentOS 7.0 and Red Hat Enterprise Linux 7.2 is shown as failed ("Failed to install the required packages by using YUM."), while in fact it completes successfully and the installed Agent for Linux works properly.
• [ABR-102994] Backing up an ESXi host configuration to the cloud storage fails. The following error appears: "Failed to create a backup archive."

  Solution: Back up to any other supported location, i.e. to a local or a network folder.

• [ABR-101504] In some cases, it is not possible to browse individual files or volumes when selecting the backup source.

  Solution: Refresh the backup console by pressing F5.

• [ABR-88247] Search by device name on the Activities tab is case-sensitive.
• [ABR-85622] Downloading files from the cloud storage is slow.
• [ABR-83155] The backup progress is shown incorrectly when the folder selected to back up contains more than 200 subfolders.
• It is not possible to use the same Office 365 global administrator credentials for two different Customer groups.
• [ABR-107127] It is not possible to recover an entire mailbox by using the Backups tab.
• [ABR-72306] A machine with Agent for Office 365 installed is shown on the All devices tab, even if Agent for Windows is not installed on that machine.
• Sometimes the backup contents (email messages, contacts) are sorted incorrectly.
• [ABR-107490] The Bytes saved field in the backup activity details shows values without compression, for Office 365 mailboxes.