Release notes for Acronis Cyber Cloud 21.01

Release date: January 2021

Overview

With this update release, the Acronis flagship cloud product offers enhancements and addresses issues found in previous releases.

What's new

Acronis Cyber Protect

• New widget "Hardware Changes"

  A new table widget called "Hardware Changes" is added in the Hardware Inventory report and is available on the Dashboard.

  • The widget shows devices and their hardware changes (new hardware, changed hardware, removed hardware) during the selected period (1 day, 7 days, 30 days, or current month).
  • The widget is available in the Cyber Protection console and the Management Portal.
• New widget "Software Overview"

  A new stacked bar chart widget called "Software Overview" is added in the Software Inventory report and is available on the Dashboard.

  • The widget shows statistics about the number of new / updated / deleted applications on customer devices for a specified period (7 days, 30 days, or current month).
  • The widget is available in the Cyber Protection console and the Management Portal.
• See and manage Service quota in Devices grid of Cyber Protection console

  Service providers who manage hundreds of devices are now able to manage Service quota for multiple devices right in the Devices grid instead of going through the details of each device one-by-one:

  • See the assigned Service quota for multiple devices
  • Change the Service quota for multiple devices
• Performance logs collection as a part of system information

  Available for Windows with the Windows Performance Kit installed (for Windows 10 Windows Performance Kit is installed by default).

Management Portal and Platform Core

• Extra metric added to the Clients list - "Total protected workloads"

  It shows total number of all types of workloads (e.g. workstations, servers, VMs, web hosting servers, mobiles, Microsoft 365 seats, Google Workspace seats, websites) protected across all editions enabled within a specific partner, folder, customer, or unit.

• User details updated to match the style that is used for tenants

API changes

See the dedicated API change log document for more details.

Updated Components

Acronis Cyber Protection agent

• Acronis Cyber Protection Agent for Windows (v. 15.0.26226)
• Acronis Cyber Protection Agent for Mac (v. 15.0.26226)
• Acronis Cyber Protection Agent for Linux (v. 15.0.26226)

See separate Acronis Cyber Protection agent release notes here.

Fixed issues

This section describes issues that have been fixed in this update.

Acronis Cyber Protect

Acronis Cyber Protection Agent

• [ABR-302032] The last backup date is in the past.
• [ABR-242837] Deletion of backup slices is not possible in case cloud storage quota is exceeded.
• [ABR-281265] Recovery fails with "URI is invalid" due to colon in volume name.
• [KERNEL-10455] BSOD (Blue Screen of Death) is shown after installing 9.0 Agent to Windows Server 2016 in certain circumstances.
• [ABR-301703] Tray Monitor notification "Real time antivirus protection: OFF" is shown for a customer with edition without that functionality.
• [ARC-288] After update from Agent version 15.0.23147 to version 15.0.24600 the file-level backup takes 2x-3x time to complete.
• [ABR-294310] Protection plan with "Cleanup before backup" option enabled fails if credentials lost on Agent.

Common

• [ABR-291943] Machines go offline sporadically.
• [ABR-301067] Disabled protection plan keeps running on schedule.
• [PLTFRM-10226] Unable to register a machine if password contains semicolon.
• [ABR-303213] Login to Cyber Protection console failed for EU2 datacenter.
• [ABR-300375] Non-existent protection plan present in the "Plans" column.
• [ABR-300834] Disk backup has been created instead of file backup after importing and editing C20.10 protection plans.
• [ABR-299904] Downloading bootable media in Firefox 83.0 returns "Connection to the back-end service is lost" error.
• [ABR-302943][PLTFRM-25323] Protection plan is not running on schedule.
• [ABR-300031] The "Items to back up" option is unchosen during editing a protection plan.
• [ABR-294080] Backup service is not available in extension for Plesk after Agent update.
• [ABR-252829][ABR-263271] Sorting by status is inconsistent and mixes the results in an unpredicted way.

Cyber protection

• [KERNEL-9248] High memory usage by file_protector.sys.
• [ADP-12117] Incorrect time is shown for the "Next antivirus scan".
• [ADP-12151] Scan for malware failed with error "Failed to scan slice. Completion of scan for slice X Internal Server Error" if temporary file size exceeded temp_file_limit.
• [ADP-12329] False-positive alert messages were generated.
• [ADP-12194] An activity "Scanning the backups to discover the malware" got stuck after long work.
• [PLTFRM-25346] #CyberFit score couldn't detect anti-malware protection.

Dashboards and reports

• [ADP-11917] Selected branding color scheme is not applied to the emails with operational report.
• [ADP-12172] "Daily activities" report is empty after Acronis Cyber Cloud update to version 20.12.

Disaster recovery

• [DRAAS-21665] Windows 2019 Datacenter Core always boots in Safe mode due to network drivers won't install.

Google Workspace

• [ABR-303275] GMail backup crashed during backup of a calendar.
• [PLTFRM-25374] Google Drive backup failed with error "Cannot get the list of files stored in Google Drive: '[Archive Server]: reopen session: [Archive Server]: storage request timeout".

Microsoft 365

• [ABR-303675] OneDrive backup failed because of progress has not been reported.

Virtualization

• [ABR-286801] Running a virtual machine out of backup of Microsoft Hyper-V 2012 R2 fails with error "Error 0x40017: Failed to lock the file. The segment is already unlocked".

Management Portal and Platform Core

• [PLTFRM-25136] Can't delete a machine from Devices list after deletion of a unit where it was registered.
• [PLTFRM-25345] Edition switch failed with error 500.
• [PLTFRM-25502] Total storage usage of Acronis Cyber Infrastructure is displayed in bytes (without measurement unit specification) instead of in gigabytes or terabytes.
• [PLTFRM-25613] Error "Cannot read property ItemClick" appears when user clicks on disabled dropdown for Locations or Infrastructures selection.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protection

Common

• [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in the case Agent for Hyper-V is also installed among local agents.
• [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.
• [ABR-240431] It is possible to apply an existing protection plan with the "Cloud" backup destination, even if the cloud storage quota was exceeded for a tenant. The plan will fail upon execution.
• [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
• [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
• [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
• [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
• [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
• [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
• [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
• [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
• [ABR-113452] If a machine was re-registered under a different account without revoking the existing protection plan from it, this plan may still continue to run unexpectedly.

Backup

• [ABR-115270] The "[All Profiles Folder]" template in a file level backup does not support a custom profile path.
• [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.

Recovery

• [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
• [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
• [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
• [ABR-129075] When browsing a folder in a backup during the file-level recovery via the service console, some child folders may not appear in the list after sorting by type if the folder contains many elements. To show all items of the folders, you need to scroll down in order to load the entire content of a parent folder and perform sorting only after that.
• [ABR-127666] Files/folders may still be available for a recovery from backups saved in the cloud, even if these files/folders were removed from a source device and the backups that contain these files were already cleaned up during retention.

Applications

• [ABR-162925] Application items (databases and/or mailboxes) cannot be recovered from the application-aware entire machine backup if the databases are located on mount points (the database path is redirected to another location).
• [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

macOS

• [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support of the Bulgarian language in macOS.
• [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
• [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.

Virtualization

• [ABR-296485] Agent for Virtuozzo Hybrid Infrastructure (virtual appliance) may crash when performing VM recovery from backup captured from another platform (for example from physical machine or VMware VM), if there is 1GB RAM available on the appliance.

  Solution: increase the RAM of the virtual appliance to 4GB.

• [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
• [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
• [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
• [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
• [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
• [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
• [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
• [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.

  Solution: select a different volume for the mounted VM disks path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.

• [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
• [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
• [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
• [ABR-95961] A backup task periodically fails on snapshot creation for some Virtuozzo containers after some time on a host with a high load.
• [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."

Management Portal and Platform Core

• [PLTFRM-25980] Warning message "Please try to refresh the page. If the error persists, please contact support." is shown sporadically when opening Clients.

  Solution: Clear the cache of your web browser.

• The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
• [ABR-138058] Sending backup notifications is turned off after disabling and then returning back the Cyber Protection role to a user.
• [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
• [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
• [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
• [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
• [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
• [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
• [PLTFRM-20333] A Hyper-V host may consume two "Server" licenses, in cases when it is backed up as a physical machine and there are also VMs or Microsoft applications running on this host and which are backed up by other types of backup agents.
• [PLTFRM-20414] Compute points usage from the original edition is not displayed for a customer in the report after the edition switch and tenant move, for example, when the edition is switched from Standard to Disaster Recovery.
• [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
• [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.