Release notes for Acronis Cyber Cloud 20.10

Release date: October 2020

Overview

With this update release, the Acronis flagship cloud product offers enhancements and addresses the issues found in the previous releases.

What's new

Acronis Cyber Protect

• VMware ESXi 6.7 host configuration restore
  • Backup of ESXi host configuration to a local storage or to Acronis Cloud.
  • Restore saved ESXi host configuration to the same or different hardware, including bare-metal recovery.
  • Host configuration restore was supported for ESXi hosts version 4.1 and later, and this release adds support for ESXi 6.7.
• Support for macOS 11 BigSur

  The new 11th version of macOS, also called BigSur, that will be released this fall, is fully supported by Acronis Cyber Protect.

• Various UX improvements for dashboard and reports

  Introduced a new design for:

  • List of preconfigured reports
  • "Add report" dialog
  • “Report settings” dialog
  • "Add widget" dialog with grouping by features

Acronis Cyber Disaster Recovery Cloud

• Disaster Recovery was added to the Protection Plan
  • Users can now protect their devices with Disaster Recovery via the Protection Plan.
  • The initial configuration of Disaster Recovery infrastructure is simplified and automated: Recovery servers and Cloud network infrastructure (VPN gateway, Cloud networks) are set up automatically based on Devices flavors (CPU, RAM) and networking configuration.
  • The existing flow for initial setup of Disaster Recovery is preserved to ensure backward compatibility and experience for existing users.

Management Portal and Platform Core

• Various UX improvements to support new editions

  Extra grouping for the offering items was added on the Overview, Clients, and Users pages.

Acronis Cyber Files Cloud

• Usability improvements:
  • New download page for agents
  • Added tooltips for failed uploads
  • Displaying the file size while download is in progress
• Various performance improvements

Acronis Cyber Notary Cloud

• Acronis Cyber Notary Cloud E-signature API and Templates
  • Allow automation of the E-signature process through template documents:
    • Map predefined placeholders for each end user
    • Reuse the template for further signers
  • Generate signed files by using e-signature templates and notarize them.

API changes

See the dedicated API change log document for more details.

Fixed issues

This section describes issues that have been fixed in this update.

Acronis Cyber Protect

Acronis Cyber Protection Agent

• [PLTFRM-23580] Backup failed with error message {"domain":"AGENT_CORE","code":"INTERNAL_ERROR","debug"}.
• [ABR-282128] Enabling CDP on existing plan re-creates new archive with new full backup.
• [ABR-284386] Can't select target location due to deduplication error despite deduplication was disabled.
• [ABR-289762] Ports 6888 and 18018 got opened after update of Linux agent from build 15300 to 23140.
• [ABR-285268] Not clear error message "Windows error: (0x80070005) Access is denied" if Management Machine Service (MMS) user doesn't have required rights.

Applications protection

• [ABR-278628] Microsoft SQL: a non-actual alert appears in the Cyber Protection console and re-appears after clearing it.
• [ABR-278638] Microsoft Exchange tab disappeared for DAG cluster in Cyber Protection console.

Bootable media

• [ABR-155252] Linux-based bootable media: network mapping cannot be changed during ESXi host configuration recovery.
• [ABR-292170] Linux-based bootable media failed to boot on multiple hypervisors (Hyper-V, ESXi, KVM) in BIOS mode (boots correctly in UEFI).

Common

• [ABR-284927] Description texts of alerts "BackupFailed" and "BackupFinishedWithWarnings" are not localized.
• [ABR-289697] Infinite loading when trying to browse a recovery point in the Cyber Protection console.
• [ABR-240148] Quota acquired by Microsoft Exchange/SQL database protection plan is not displayed in machine's "Details".
• [ABR-267096] Protection plan name is not displayed or name of the already deleted plan is displayed in certain circumstances.
• [ABR-282257]Error message "Cannot recover the virtual machine to the specified host" when host is registered to a different account and backup is to cloud storage.ABR-290429
• [ABR-288277] Machine is not displayed in the "Devices" tab if it has too many IP addresses (300+).
• [ABR-292057] Protection plan with enabled PDS failed with error message: "The protection plan cannot be applied or updated as the device has no appropriate quota".
• [ABR-274008] Failed to select Acronis Secure Zone as a destination while editing a protection plan - it is not listed.
• [ABR-281457] Protection plan failed to run on schedule.
• [ABR-292599] Incorrect description for Proxy server settings on "Configuring the virtual appliance" page.
• [ABR-292955] Backup storage tab stops showing "Cloud Storage" location of the tenant.
• [ABR-289910] Office 365 backup status not reported in daily status report in case the respective alerts are not localized.
• [ABR-267099] There are no agents available for download/adding except mobile ones (Android, iOS).

Cyber protection

• [AAP-4167] Daily reports about alerts contain alerts for non-existing device.
• [ADP-10361] Unable to apply anti-virus protection: agent detects already uninstalled antivirus software.

Dashboards and reports

• [ABR-284406] Empty table for grouped data and empty first group
• [ADP-10772] Monitoring: mem limits for scheduler-main pods are not enough already
• [ADP-10622] Monitoring: catch connection errors in the "create_and_wait" TM loop
• [ADP-10483] Monitoring: do not retry sending of emails if we just can't ack a message in a MQ (to not "bombard" customers)
• [ADP-10167] Monitoring: "data sources" column values are missing sometimes in activities table widget/reports
• [ADP-10786] "Backup status" widget table times out on large amount of resources (10259
• [ADP-10496] Fonts in BC and MC are different
• [ABR-292113] Cyber Protection widget remains empty.

Disaster Recovery

• [DRAAS-20998] Test failover: network drivers are not installed
• [ABR-290629] The color of the recovery points is shown as green

Google G Suite

• [ABR-282757] O365/gsuite root groups get hidden after disabling seat quota

Linux

• [ABR-289846] Investigate check_passwd role in Linux agent and remove it if it is unneeded
• [ABR-292150] 1d0f:ec20 is not detected by media

Microsoft 365

• [ABR-285416] Teams backup failed with C2CAgent.O365MailboxGetUserEmailForGroupError error
• [ABR-286752] Resource status is not changed after backup in specific backup plan combination
• [ABR-285090] GetLists receives error "The request uses too many resources"
• [ABR-289199] Large file incorrectly downloaded if has unexpected download URL
• [ABR-289218] Progress not counting on backup of a huge site
• [ABR-286156] Backup/Recovery of large library failed
• [ABR-292956] Increase recovery speed on archive with a lot of subfolders
• [ABR-284855] Incremental backup should produce 'full' slice when switched to full mode

Virtualization

• [ABR-292583] Virtual appliance stores the password used to register the agent in plain text in the global.config file

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Acronis Cyber Protection

Common

• [PLTFRM-18969] It is not possible to protect Microsoft SQL on a machine with a workstation operating system, in the case Agent for Hyper-V is also installed among local agents.
• [ABR-255521] The number of total runs and successful runs is zero for the Microsoft Office 365 resources.
• [ABR-240431] It is possible to apply an existing protection plan with the "Cloud" backup destination, even if the cloud storage quota was exceeded for a tenant. The plan will fail upon execution.
• [ABR-228827] If some backup is removed via the Data Recovery (Web Restore) console, this change is not reflected in the service console while browsing the backup location, until the service console is refreshed.
• [ABR-196710] The backup location on the network share usage is duplicated in the case when there is a different network share with the same name registered as a backup location (shares rotation scenario).
• [ABR-189620] The "Activities summary" widget shows activities out of the defined date "Range" scope (excessive activities may be shown).
• [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
• [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
• [ABR-182313] Local backup usage size is duplicated after reconnecting a locally attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
• [ABR-178648] The installer does not remove/update old libraries if the previous update was interrupted.
• [ABR-154655] The protection plan may have the "Backup succeeded" status, even if this plan is completed with warnings. Alerts and activities still show the proper status of the plan.
• [ABR-113452] If a machine was re-registered under a different account without revoking the existing protection plan from it, this plan may still continue to run unexpectedly.
• [ABR-252829][ABR-263271] Sorting by status is inconsistent and mixes the results in an unpredicted way.

Backup

• [ABR-115270] The "[All Profiles Folder]" template in a file level backup does not support a custom profile path.
• [ABR-87244] File-level recovery from a disk/volume backup of NTFS volumes with the enabled native deduplication does not work.

Recovery

• [ABR-190404] It is not possible to recover from the Large Scale Recovery backup produced by the "LSR" tool if the backup is split into multiple separate files (multi-volume).
• [ABR-183082] Recovery of a Linux machine having some volumes with the XFS file system completes with the "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
• [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of an image to a VMware Workstation virtual machine by using the bootable media.
• [ABR-129075] When browsing a folder in a backup during the file-level recovery via the service console, some child folders may not appear in the list after sorting by type if the folder contains many elements. To show all items of the folders, you need to scroll down in order to load the entire content of a parent folder and perform sorting only after that.
• [ABR-127666] Files/folders may still be available for a recovery from backups saved in the cloud, even if these files/folders were removed from a source device and the backups that contain these files were already cleaned up during retention.

Applications

• [ABR-162925] Application items (databases and/or mailboxes) cannot be recovered from the application-aware entire machine backup if the databases are located on mount points (the database path is redirected to another location).
• [ABR-74984] The "Next backup" time is not displayed for a machine that has only application-level protection plans applied to it.

macOS

• [ABR-207057] The Bulgarian language is missing in the "Recovery HD" menu (bootable media for Mac), due to a lack of support of the Bulgarian language in macOS.
• [ABR-141823] There are incorrect backup items in a protection plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
• [ABR-137886] Backing up Mac with Apple RAID configured fails with the "No volumes were found when processing the 'Fixed Volumes' template" error. Apple RAIDs are not supported.

Virtualization

• [ABR-242166] An application-aware backup of a Hyper-V virtual machine may fail when executing the WMI query, with the "WMI 'ExecQuery' failed executing query." or "Failed to create a new process via WMI" errors, when the backup is performed on a host under a high load, due to no response from WMI.
• [ABR-235983] A protection plan using policy rules such as "/dev/sdaX" or "/sdaX" applied to a VMware or Hyper-V virtual machine fails with the "Nothing to back up. The operation has been terminated." error, when performed by Agent for VMware/Hyper-V.
• [ABR-234935] There are duplicated activities in the Activities summary, after the backup of a virtual machine running on a Hyper-V cluster.
• [ABR-234935] An incorrect number of Total runs/Number of successful runs for a Hyper-V cluster is shown on the Operations tab.
• [ABR-234935] The number of email notifications is equal to the number of Hyper-V cluster nodes for one VM backup activity.
• [ABR-192213] VMware virtual machines with an empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the service console.
• [ABR-189882] Backup of a Hyper-V virtual machine fails if it contains an ampersand symbol in the names of its virtual disks.
• [ABR-173002] Run VM from a backup on a Hyper-V host fails, if the backup is located on the same volume as the path selected for the mounted VM disks.

  Solution: select a different volume for the mounted VM disks path. The space will be consumed only for changes generated inside the mounted VM and it will not occupy the entire size of the virtual disk.

• [ABR-137564] Cross-platform recoveries (when the backup was created not by Agent for Hyper-V) into a new Hyper-V virtual machine by Agent for Hyper-V always produces the Gen 1 version of virtual machine.
• [ABR-115430] A "backup is missing for X days" alert is activated even if the backup plan is not scheduled, but has this alert option enabled in its settings.
• [ABR-104081] A VM replication plan may fail due to network disconnects between source and target ESXi hosts even if the "Error handling" option is enabled.
• [ABR-95961] A backup task periodically fails on snapshot creation for some Virtuozzo containers after some time on a host with a high load.
• [ABR-85645] Backup of a virtual machine with Active Directory may complete with warning "MFT bitmap is corrupted."

Management Portal

• The read-only role is available for selection while customer tenant is in Cyber Backup - Standard and Cyber Protect - Standard editions, yet it should not be due to licensing limitations.
• [ABR-138058] Sending backup notifications is turned off after disabling and then returning back the Cyber Protection role to a user.
• [ABR-136810] An unclear error is shown if a destination tenant was not found while moving a tenant.
• [ABR-136694] The "Bad request" message appears if a large number is specified for the Storage quota.
• [ABR-203902] The error message "The number of registered and deleted storage registrations exceeds 50" is shown during storage re-registration.
• [ABR-203243] Logout is done correctly while a user is logged in via a branded URL; however, logout is not done for a non-branded URL.
• [ABR-173628] Active Directory Connector - mapping is not saved when one or more Distinguished Names (DNs) are invalid.
• [ABR-131711] Lack of salutation text in the "Quota exceeded" email notification.
• [PLTFRM-20333] A Hyper-V host may consume two "Server" licenses, in cases when it is backed up as a physical machine and there are also VMs or Microsoft applications running on this host and which are backed up by other types of backup agents.
• [PLTFRM-20414] Compute points usage from the original edition is not displayed for a customer in the report after the edition switch and tenant move, for example, when the edition is switched from Standard to Disaster Recovery.
• [PLTFRM-2340] The "Tenant was moved" audit event description shows tenant IDs instead of names.
• [PLTFRM-18229] Improve the error message for the RPC GetRedirect method, in case a customer has no storage.